Fast Food RestaurantBurger JointAmerican RestaurantCheckers Drive-In Restaurants, Inc
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
Many customers reported receiving cold, old, or incorrect food orders, with some expressing dissatisfaction with the overall quality.
Wait Times
Customers frequently complained about excessive wait times, both in the drive-thru and for food preparation.
Management Issues
Several reviews mentioned a lack of effective management and oversight, contributing to the poor service and food quality.
Inconsistency
The quality of food and service varied significantly, with some customers reporting good experiences while others had terrible ones.
MM
Madsn
1 day ago
1.0
I ordered through their app for the first time and ended up waiting in the drive through for 40 minutes. Unfortunately, since I already paid I couldn't just leave.
When I got my food, 2/3 items were incorrect. The "loaded fries" I ordered had the smallest amount of cheese slapped on top and nothing else. Their chicken bites tasted like they've been sitting under a heat lamp all day and were very hard.
I can't believe how bad of an experience this was; down to the service and the food itself, I would not recommend.
TJ
Tequila Johnson
Dec 31, 2025
1.0
Absolutely horrible. How are you known for late night food and the food is terrible late night??? Each and every time I go at night the food is horrible. From raw chicken tenders, to old fries, to cold sandwiches. How is my bun n cheese ice cold like its fresh from the fridge on a fried chicken sandwich!? This is fried food... not rocket science! Where is management?! Who are training and managing the workers that clearly don't care how the food comes out?! This is so sad. Always in urban areas too. Do better or close! We are spending our hard earned money and we should get better quality than this!!!
TG
tariq Greene
Dec 29, 2025
1.0
Worst rallys in Cleveland been here 3 times, no line and I still waited for over 20 mins each time!! I still dont know if the food is good since ive asked for a refund each time. At this point id rather eat gas station burritos then waste my time here
YP
Yolanda Price
Dec 28, 2025
1.0
Got there at 12pm and was not open heard someone say give me a moment still nothing else so I went to another restaurant
JD
Johnny D
Nov 27, 2025
1.0
It’s been 25 years since I’ve been here. Moved out to the south part of the state. Decided to take my preteens here to show them THE SPOT!!! As soon as the order was placed it was immediate attitude that included slamming windows, sending us to another window with the so-called U-turn. While other cars are being served, we’re patiently sitting there waiting for our food. The window opens and all familiar, bad attitude again. Soon as we got our food, the window slam shots and that was it. My kid tells me what about my drink? So we’re sitting there patiently waiting for somebody to show their mean face through the window. The window opens up and a question. Did you need anything else? My kid says what about my drink? The window shots again, not a single word. Then we get our drink and drive away. And my kid says I ordered Coca-Cola but they put root beer in it and I know it’s been done on purpose. And after my kid asked me what happened. I told the kid I’m glad that we both witnessed this situation because this is exactly what they teach you at school only the other way around about racism.If you’re white, don’t come to this place. They’re gonna make you wait extra time and they’re gonna screw up your order on purpose. The girl slammed us with the most expensive order without even asking or giving us a chance to say what size we wanted. And I just didn’t want to embarrass myself in front of my kids by starting to argue. And honestly, I can tell why this town is going down you can see it all over the place. Haven’t been to this place in decades and absolutely will never come back again. Too bad, this place brings a lot of good memories about the time that used to be.
What are the regular operating hours for Rally's at 4000 Mayfield Road?
Rally's is open Monday through Wednesday and Sunday from 10:00 AM to 3:00 AM, Thursday from 10:00 AM to 4:00 AM, and Friday to Saturday from 10:00 AM to 5:00 AM.
Does Rally's offer drive-thru and take out services?
Yes, Rally's provides both drive-thru and take out services for customer convenience.
Can I order food online for delivery from Rally's at this location?
Yes, you can order food online for delivery via their delivery URL: https://order.checkersandrallys.com/menu/4031-s-euclid.
What is the dress code at Rally's located on Mayfield Road?
The attire is casual at this Rally's location.
What payment options are accepted at Rally's on Mayfield Road?
Rally's accepts American Express, cash, check, MasterCard, and Visa for payments.
What are some popular menu items at Rally's on Mayfield Road?
Some of the specialities include Famous Seasoned Fries, Big Buford, Baconzilla, and the All American Cheeseburger.
How does Rally's ensure safety and hygiene during the COVID-19 pandemic?
Rally's has closed dining rooms and limits people on patios and walk-up windows. They enforce frequent handwashing, glove use, and limited contact through online orders, drive-thru, or delivery.
Where is Rally's located and what is the nearby intersection?
Rally's is located at 4000 Mayfield Road, South Euclid, OH 44121, near the Warrensville and Mayfield intersection.
What nearby places can I visit around Rally's on Mayfield Road?
Nearby you can find KFC, Subway, Tino's Lounge bar, and Engel's Sports Bar and Grille among others, offering options for dining or nightlife before or after your Rally's visit.
Is there convenient transportation or banking near Rally's at 4000 Mayfield Road?
Yes, PNC Bank and several automotive services like National Tire & Battery and Take 5 Oil Change are nearby, providing opportunities for errands alongside your meal.