Five Guys

4.2
854 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 13971 Cedar Road in South Euclid is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
13971 Cedar Road, South Euclid, OH
44118, United States

Hours

Reviews

4.2
854 reviews
5 stars
479
4 stars
204
3 stars
70
2 stars
35
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and unresponsive staff.

Food Quality

Mixed reviews on food quality; some praised the burgers and fries, while others complained about undercooked or poorly prepared items.

Pricing Concerns

Many customers expressed dissatisfaction with rising prices and perceived smaller portion sizes.

Customer Service

While some staff were noted for excellent service, others were described as rude or unhelpful, leading to inconsistent customer experiences.

Cleanliness

Some reviews highlighted cleanliness and well-maintained dining areas, while others pointed out issues with hygiene and maintenance.
  • RJ
    Reese Jones
    Oct 27, 2025
    1.0
    I wish the employees would work as hard as they try to hide in the back on their phones. Even the manager is peeking threw the doors. She eating in the back while I wait for 20 mins for my food. This place is going down.
  • NR
    Nicole Reese
    Oct 23, 2025
    1.0
    $15 for a fast food cheeseburger and $6 for fries that are 1/4 the size they used to be. The cup they come in is tiny. Like a mouthwash cup. Prices are out of control.
  • TM
    T Matthews
    Oct 13, 2025
    2.0
    I love five guys. However today was disappointing. My burger was partially raw and im pregnant which caused a safety hazard. Didn't notice until like my third bite. Won't be back. Never serve pregnant women raw meat!
  • RL
    Roger Lampe
    Oct 2, 2025
    5.0
    A well run 5 guys Glad they're there.
  • JH
    Jodi Hutton
    Jul 9, 2025
    5.0
    I mean it's a burger fast food place, and yet, it's the best one around! The burgers are fantastic, the cajun fries are next level and then you top it off with a milkshake, what more could you ask for?

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.