Chipotle Mexican Grill

3.0
1409 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Cedar Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
13937 Cedar Rd, South Euclid, OH
44118, United States

Hours

Reviews

3.0
1,409 reviews
5 stars
410
4 stars
238
3 stars
159
2 stars
110
1 star
492

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Food Quality

Many customers reported issues with food quality, including undercooked rice and meat, stale chips, and incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unsanitary conditions and unkempt dining areas.

Staffing Issues

Several reviews mentioned that the location is often understaffed, leading to slow service and unprepared food items.

Management Concerns

Customers expressed dissatisfaction with management, citing a lack of oversight and accountability for staff behavior and food preparation.
  • VC
    Virginia Clark
    5 days ago
    1.0
    I ordered a salad and got to the register and cashier said they didn’t have any. I said they why did you let me order and you didn’t have any dressing. She said she would ask the manager if I could wait a moment. Of course I’m standing there and she did not ask. Only to have a guy ask what I needed and he went to make some vinegarette. She said she was still waiting on her customers and I said I am a customer. What is wrong with these you people? I did get the vinegarette but she needs to go home her customer service is not good at all and also the utensils were not stocked. Terrible!!!!
  • RH
    Raina Hunter
    Nov 12, 2025
    1.0
    Came in to order and the workers were just looking at me and taking amongst themselves. The food could’ve definitely been better. Literally bit into a bone, blocks of cheese in my bowl, and the chicken is all fatty.
  • MT
    Marie T
    Nov 9, 2025
    1.0
    These girls that’s working in here have bad attitudes . I asked the cashier multiple times if I could get a vinaigrette and she ignored me and when I kept asking she gets an attitude and throws them in the bag ? Why do they feel like it’s their food ???? The other worker gets mad because I took the last of the steak oh well this chipotle is terrible I will not be back. Need better customer service and friendly people only person was nice was the guy. The cashier was also high her eyes were really red and low. Pathetic I will not be back u guys need to fire her asap
  • JO
    Jackson O'Neill
    Oct 30, 2025
    1.0
    As someone who gets chipotle almost everyday, this is probably the worst location out of the dozen plus I have been to, they open and don’t have steak, salsa, and other necessities even made yet. Constant shortfalls on orders, employees don’t care and laugh when they don’t have ingredients. Stay away find a different chipotle.
  • JH
    Jeshayla Harris
    Oct 29, 2025
    4.0
    Morning staff is phenomenal!!!

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Cedar Center located?

Chipotle Mexican Grill Cedar Center is located at 13937 Cedar Rd, South Euclid, OH 44118.

What are the operating hours for Chipotle Mexican Grill Cedar Center?

Chipotle Mexican Grill Cedar Center is open daily from 10:45 AM to 11:00 PM.