Business Details
About
Mexican Restaurant
Chipotle Solon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.7
1,400 reviews
5 stars
354
4 stars
179
3 stars
152
2 stars
116
1 star
599
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, with staff displaying rude attitudes and a lack of urgency.
Food Quality
Customers frequently reported issues with food quality, including stale ingredients, incorrect orders, and unsanitary conditions.
Stock Issues
Many reviews mentioned that the location often runs out of key ingredients, leading to dissatisfaction among customers.
Cleanliness
The restaurant was described as dirty and poorly maintained, with unclean tables and a general lack of hygiene.
Management Problems
Several reviews pointed to ineffective management, with calls for new leadership to address ongoing issues.
- JMJames MuraiNov 17, 20251.0UNTRAINED EMPLOYEES! Took forever to get our food, the people behind the counter had literally zero clue what any of the mains and sides were — she would literally just stare at you blankly and point at the trays with a confused grunt. I really wish I was making this up. There was a manager there temping the food and offering no assistance to the clueless staff. Seems the only guy that knew what they were doing was the cook in the back. Go somewhere else, this is a bad experience. Food is cross contaminated.
- F1final_boss 13Nov 15, 20251.0Worst chipotle you could ever go to. Know around town to give people food poisoning constantly and always being out of literally every protein . Service was not great can’t even get a hello then on top of that out of the 8 people standing doing nothing only one person knew how to use the register. I get home and when I start eating it the rice is way undercooked and the meat was way overcooked making it the worst chipotle I’ve ever had. The drive to twinsburg is always worth it. If you ever feel like you don’t wanna go out to twinsburg or literally any other chipotle location your better off not getting any chipotle then settling for the Solon location
- NFNathan FrenchNov 13, 20254.0Im assuming they are trying to turn this location around. Service was good, dining area was clean. Food was average Chipotle.
- KLKyle LNov 1, 20251.0One of the worst Chipotles ever. The service is terrible, along with the quality. I just tried to go inside at 3 pm on a Saturday and their lobby was closed. That should never ever happen.
- JAJasmine AsberryOct 22, 20251.0Dirty. Disgusting. They are always out of ingredients. No customer service. The employees act like you're bothering them. I'm never going to this location ever again.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Solon offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill in Solon?
Chipotle Solon is open daily from 10:45 AM to 11:00 PM.
Does Chipotle in Solon offer pickup and delivery services?
Yes, Chipotle Solon offers both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill in Solon?
You can order online through their official website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
What is Chipotle's commitment to food quality?
Chipotle serves real food using only 53 ingredients with no artificial colors, flavors, or preservatives, prioritizing humane and sustainable farming practices.
Does Chipotle Solon welcome the LGBTQ community?
Yes, Chipotle Mexican Grill in Solon welcomes LGBTQ customers.
Where is Chipotle Mexican Grill located in Solon?
It is located at 33599 Aurora Rd, Solon, OH 44139.
What nearby restaurants can I visit around Chipotle Solon?
Nearby dining options include Jimmy John's for sandwiches, Jersey Mike's Subs, Gionino's Pizzeria, and You&I Tea Bar for beverages and snacks.
What local services are available near Chipotle that might interest customers?
Customers can also visit nearby places like Planet Fitness for workouts, Kumon Math & Reading Center for tutoring, and Eden Medspa for skincare treatments.
Are there beauty and wellness options near Chipotle Mexican Grill in Solon?
Yes, nearby options include Hand & Stone Massage and Facial Spa, Louise's Hair Salon, Phenomenal U Hair & Nails, Sola Salon Studios, and J. Alysse&Co. Beauty Bar.