Pizza Hut

3.4
301 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 445 Russell Rd in Sidney, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupNot available

Location

Pizza Hut
445 Russell Rd, Sidney, OH
45365, United States

Hours

Reviews

3.4
301 reviews
5 stars
119
4 stars
56
3 stars
29
2 stars
29
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times for both delivery and phone support, with many unable to reach the store directly.

Order Accuracy

Numerous reviews highlighted problems with incorrect orders, missing items, and wrong ingredients.

Food Quality

Feedback indicated inconsistent food quality, with complaints about undercooked pizzas, cold deliveries, and insufficient toppings.

Staff Professionalism

Several customers noted unprofessional behavior from staff, including rudeness and lack of customer service.

Positive Experiences

Some customers praised specific staff members for their friendliness and helpfulness, as well as enjoying the food when orders were correct.
  • MT
    Mark Thompson
    Oct 5, 2025
    2.0
    Big New Yorker. Was incorrect, spicy sauce instead of sweet marinara. Could not get thru to actual store as they would not answer phone, kicked to the 'call center' 6 times. Had to drive to store to ask for new pizza. Was told they would fix immediately and send out for delivery, approximately 20-30 mins. +1 hr later...well, receive a fairly cold replacement...
  • ZM
    Zach Meyer
    Aug 29, 2025
    1.0
    Ordered a pizza at 9:18 pm for delivery. Expected delivery is 9:58. 10:48 have to drive to the store. Girl at the window is immediately rude before anything was said. Disgusted look on her face when she sees me sitting at the window. I ask if anyone is out delivery food but mid sentence interrupts me asking my name but I didn’t hear her. She asks again in the coldest tone possible so I give her my name. She says she doesn’t have any orders for me. I show her my email confirmation and the tracking stating that it’s being prepared and she just keeps saying that I’ll get a refund at midnight to which I tell her that I didn’t want the refund I just wanted the pizza . She then shuts the window, locks it, and walks away. Extremely unprofessional and didn’t seem to care about doing her job. The date is 08/29/25. I will be speaking with her boss to address this issue and will no longer order from this store. I will also continue to leave bad reviews for this store until this is handled properly.
  • CM
    Catie Meyer
    Aug 29, 2025
    1.0
    Ordered delivery, food was suppose to be here at 9:58, it’s now 10:38 and I’ve been on hold for 20 minutes. Was sent to a “representative center” who couldn’t help me, transferred me to the store location and I’ve been stuck on hold since. My husband had to drive there to figure out why our food was never delivered. When my husband arrived there he was told “they didn’t have an order for us” and upon showing her the proof of our order THAT WE PAID FOR she refused to make it and give it to us. Do not recommend ordering, if your food never arrives, you literally can not get ahold of anyone.
  • HT
    Haleigh Thompson
    Aug 4, 2025
    1.0
    Worst pizza hut that has ever existed, ever since the old manager quit pizza doesn’t arrive until two to three hours after order has been placed. Then I call to cancel and am placed on hold for an excessive amount of time, I suggest not ever ordering from here.
  • JC
    Joe Clark
    Apr 15, 2021
    5.0
    Pizza was delivered at the time promised. The delivery person was very nice, and at no time did we have physical contact, so that it was a safe handover. I am glad I was able to track the progress of my order, as well.

Frequently Asked Questions About Pizza Hut

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Where can you get food delivery in Sidney, OH?

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