Arby's

3.9
385 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
234 Mansfield Ave., Shelby, OH
44875, United States

Hours

Reviews

3.9
385 reviews
5 stars
182
4 stars
92
3 stars
46
2 stars
17
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service and long wait times, particularly in the drive-thru.

Staff Behavior

There were multiple complaints about rude and unprofessional staff interactions, particularly from specific employees.

Food Quality

While many customers praised the food quality, there were also complaints about incorrect orders and items being out of stock.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the restrooms and overall restaurant environment.

Positive Experiences

Despite the issues, some customers highlighted positive experiences with friendly staff and good food.
  • LR
    Laura Rule
    Dec 9, 2025
    5.0
    This is the best Arby's I've ever had . We stopped at lunch today 12/9/2025 at 11:00,they were the nicest staff.
  • BW
    Brad Weaver
    Nov 28, 2025
    1.0
    So slow.. and they were cleaning the milkshake machine at 12 noon. Probably should wait for slower times than this!!
  • HD
    Harper Dinsmore
    Nov 21, 2025
    1.0
    We waited in the drive through for 25 minutes and we ordered 2 items fries and a shake
  • TM
    Tiffany Meyer
    Nov 3, 2025
    5.0
    Food is always fresh and building is always neat and tidy. Love their tenders! Always recommend this location!
  • AA
    Ashley
    Oct 30, 2025
    2.0
    Annette at the drive-thru window seriously needs to go. She is beyond rude and completely unprofessional. My husband and I went through the other day, got our order, and simply asked for some Arby’s and Horsey sauce. She instantly got an attitude, rolled her eyes, & snapped that it was already in the bag, and when I asked for ranch for my mozzarella sticks (because I can’t have marinara), she made a huge deal about it and told us we should’ve said that at the speaker. I’ve been coming to this location for years and have never had anyone act like that over sauces. But today was the last straw. My husband and his mom went through for lunch, and this woman actually had the nerve to call them “retarded” over a coupon. Are you kidding me?! That is absolutely disgusting and unacceptable behavior from anyone especially someone working with the public. This kind of disrespect shouldn’t be tolerated. She clearly doesn’t know how to treat people and definitely shouldn’t be representing Arby’s. Something needs to be done about her. This is NOT okay!