Location.com logo
Brand Certified

Arby's

3.9
(389 reviews)
Get DirectionsOrderMenuCallWebsite

Business Details

234 Mansfield Ave., Shelby, OH
44875, United States
(419) 342-2733
http://www.arbys.com/locations/us/oh/shelby/234-mansfield-ave/store-8633
GoogleFacebookInstagramTwitterLinkedInTikTokPinterest

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
234 Mansfield Ave., Shelby, OH
44875, United States

Hours

Reviews

3.9
389 reviews
5 stars
184
4 stars
93
3 stars
46
2 stars
17
1 star
49

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and poor interactions with staff, particularly at the drive-thru.

Food Quality

While many customers enjoyed the food, there were complaints about incorrect orders, missing items, and inconsistent quality.

Staff Behavior

Several reviews highlighted unprofessional behavior from specific employees, including rudeness and lack of customer service.

Cleanliness Concerns

There were mentions of unsanitary conditions, particularly in the restrooms and overall cleanliness of the establishment.

Positive Experiences

Despite the issues, some customers praised the food quality and friendly staff, indicating that experiences can vary significantly.
  • SS
    Sandra Shearer
    Feb 24, 2026
    5.0
    Excellent!!!
  • JS
    Jazzy Styles
    Feb 19, 2026
    1.0
    Don't go to this location. I have been fighting for a refund for and order i had tried to cancel for almost a month now. I was getting responses from the manager and now nothing. I have been politely waiting but now im getting increasingly more irritated with every passing day. This is not the first bad experience I have had with this place but it is definitely my last. With how expensive the food is, how they seem to always forget something, to now not giving my money back. I will NEVER eat here again and I would like to warn anybody that does how bad the experience is. Update: I got a faster response on this review than with anything but still no resolution or refund.
  • LR
    Laura Rule
    Dec 9, 2025
    5.0
    This is the best Arby's I've ever had . We stopped at lunch today 12/9/2025 at 11:00,they were the nicest staff.
  • BW
    Brad Weaver
    Nov 28, 2025
    1.0
    So slow.. and they were cleaning the milkshake machine at 12 noon. Probably should wait for slower times than this!!
  • HD
    Harper Dinsmore
    Nov 21, 2025
    1.0
    We waited in the drive through for 25 minutes and we ordered 2 items fries and a shake
Read more reviews on Google

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
Google
Apple
+100
Others