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Brand Certified

Chipotle Mexican Grill

3.1
(531 reviews)

About

Mexican Restaurant
Chipotle Sheffield is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5252 Detroit Rd, Sheffield Village, OH
44035, United States

Hours

Reviews

3.1
531 reviews
5 stars
199
4 stars
74
3 stars
41
2 stars
33
1 star
184

What are people saying?

AI-generated from recent customer reviews

Food Availability

Customers frequently reported that the location is often out of key ingredients, leading to disappointment and incomplete orders.

Service Speed

Many reviews highlighted slow service, particularly during busy times, with long wait times for both in-store and mobile orders.

Staff Attitude

While some customers praised individual staff members for their friendliness, others reported rude interactions and poor management.

Food Quality

There were mixed reviews on food quality, with some customers enjoying their meals while others complained about portion sizes and food preparation.
  • MC
    MIKE CASEY
    Feb 19, 2026
    1.0
    This place needs help. They always run out of food . And the place is nasty . Maybe for starters hire better employees.
  • KL
    Ken Lauter
    Feb 5, 2026
    1.0
    Completely out of white rice when I ordered, then was told it would be 30 minutes before there would be more. Also was out of chicken. This is the 2nd time in a row this happened to me at this location.
  • BM
    Brandy M
    Jan 30, 2026
    1.0
    Without fail there is always something wrong or missing from our order.
  • CM
    Christie Maggard
    Jan 17, 2026
    5.0
    Best Chipotle I’ve been to in awhile. Kid serving me was SUPER friendly and fast! He also made the biggest burrito I’ve had at Chipotle since early 2000’s!!! Like they’re supposed to be made! Would definitely come back
  • KK
    Kristina
    Jan 8, 2026
    1.0
    Apparently at this location if you order online and ask for extra because maybe the bowl you got before had next to nothing in it - it’s really telling the people making your food to either go extremely light or don’t add it at all. This is 2 orders in a row where I ask for extra something and get next to absolutely nothing in my bowl. Will not be coming back to this location - only gets worse with every order. $10 for 3 pieces of chicken small amount of rice and no cheese! Smh.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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