Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Multiple customers reported unsanitary conditions, including dirty floors, flooded bathrooms, and overall lack of cleanliness in the restaurant.
Service Quality
Customers frequently mentioned rude and unprofessional staff, with many experiences of slow service and incorrect orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and overall failure to follow order requests.
Food Quality
Several customers complained about cold, old, or poorly prepared food, including undercooked items and stale products.
Customer Experience
Many reviews reflected a negative overall experience, with customers feeling unwelcome and dissatisfied with the service.
DG
Davey Greene
Nov 8, 2025
1.0
Waited 10min for cold food missing items. Absolute waste of time and money.
RA
Randi Ashton
Nov 2, 2025
1.0
Went through the drive through, asked about 4for4 they said through the app; fine. We asked a separate question and the man was rude as hell. Didn’t even place an order due to that
MB
Monica Bacon
Oct 12, 2025
1.0
My family went to this Wendy's today. I've never experienced anything like what we saw today. The bathrooms were flooded, the main seating was blocked off with garbage cans and all of the chairs were up, there was a section where there was a sheet, pillow and diapers (some looked used) in the back corner of the seating AND the staff was screaming, cursing and fighting with each other. I dont know what is going on, but someone from corporate should figure it out.
DH
Denise Hornschemeier
Oct 12, 2025
1.0
This was awful!! Floors are flooded, the entire store is unsanitary. There are pillows and blankets and diapers all of the big front bench. Bathrooms are also flooded. You slide in grease on the parts of the floor that isn't flooded yet. Employees were screaming and cussing at each other. We left because we felt unsafe.
RB
Ruth Boyatt
Oct 11, 2025
1.0
This place is disgusting! Waited 15 min for our food, was given the wrong order then when told it was wrong they wouldn’t give our money back. We were cheated out of $18.91 and dinner. I’m appalled at this behavior. We will never ever go to a Wendy’s again. Thanks for confirming you all suck!!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Sharonville, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Sharonville, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (513) 501-5240.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 607 Sharonville Wendy’s serve breakfast?
Yes, this Wendy’s location in Sharonville, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours of Wendy's at 11960 Lebanon Road, Sharonville?
Wendy's at 11960 Lebanon Road in Sharonville is open daily from 6:30 AM to midnight.
Does this Wendy's location offer drive-thru service?
Yes, this Wendy's location offers drive-thru service from 6:30 AM to midnight every day.
Can I order Wendy's food online or through a mobile app?
Yes, you can order online at https://order.wendys.com or via the Wendy's app available on the App Store.
What payment methods does Wendy's accept at this location?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payment options.
Does this Wendy's serve breakfast, and what meal times are available?
Yes, this Wendy's serves breakfast, lunch, and dinner.
How can I contact Wendy's at 11960 Lebanon Road for questions or feedback?
You can call (513) 501-5240 to reach this Wendy's location directly or contact the Customer Care team via their website or by calling 888-624-8140.
Is Wendy's at this location currently hiring?
To check if Wendy's in Sharonville is hiring, visit the Wendy's Careers page and search for jobs by location.
What nearby places can I visit near Wendy's at 11960 Lebanon Road?
Nearby, you can visit CVS Pharmacy for your shopping and pharmacy needs, Redbox for rentals, and Paul Mitchell The School for beauty services.
How can visiting CVS Pharmacy near Wendy’s be convenient for customers?
Customers can conveniently pick up prescriptions or shop for essentials at CVS Pharmacy located close to Wendy's during their visit.
Are there other fast food options near Wendy’s for variety?
Yes, nearby options include KFC for chicken, Chipotle Mexican Grill for Mexican cuisine, and White Castle for burgers, giving you multiple choices around Wendy's.