Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
884 reviews
5 stars
321
4 stars
173
3 stars
124
2 stars
65
1 star
201
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, both in the drive-thru and inside the restaurant.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and overall poor attention to detail.
Cleanliness
Numerous customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Staff Attitude
Several reviews mentioned rude or unprofessional behavior from staff, contributing to a negative customer experience.
Food Quality
Feedback indicated that food was often served cold or stale, with complaints about the freshness and preparation of items.
- TGTN Griffy2 days ago2.0I ordered a large chocolate frosty at the drive through. The guy taking the order said, “Hold on a sec,” and took so long to return that I parked and walked in. There were 3 people behind the counter, 2 of them looking at their phones. The one not looking at her phone eventually walked over and took my order. She said, “We only have vanilla.” No apologies or any explanation of when they would have any other flavors. Really poor customer service. I blame the franchise owner, as obviously the employees have learned that customer service is not important.
- TDTimothy Donnellon3 days ago1.0I'm diabetic. I ordered a large UNSWEET tea. Given a sweet tea.
- ASAndrea SimmsDec 1, 20251.0Takes forever for them to take the order and give you the food. They even have the place lit up but no one is there working or at least was no where to be found inside
- RFRach FaceNov 24, 20251.0They tell you to move up just to improve their time. I waited 45mins there was no one in front of me our behind me. I only ordered a dave single . SHUT THIS PLACE DOWN!!! . The bread was stale the burger was cold. Monday night service I guess
- DPDavid PortmanNov 24, 20251.020 minutes waiting at the drive thru and then the order was wrong. Plus a hair in my chicken sandwich. Stay away from this wendy’s
Frequently Asked Questions About Wendy's
Is 607 Sharonville Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours of Wendy's at 11960 Lebanon Road, Sharonville?
Wendy's at 11960 Lebanon Road in Sharonville is open daily from 6:30 AM to midnight.
Does this Wendy's location offer drive-thru service?
Yes, this Wendy's location offers drive-thru service from 6:30 AM to midnight every day.
Can I order Wendy's food online or through a mobile app?
Yes, you can order online at https://order.wendys.com or via the Wendy's app available on the App Store.
What payment methods does Wendy's accept at this location?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payment options.
Does this Wendy's serve breakfast, and what meal times are available?
Yes, this Wendy's serves breakfast, lunch, and dinner.
How can I contact Wendy's at 11960 Lebanon Road for questions or feedback?
You can call (513) 501-5240 to reach this Wendy's location directly or contact the Customer Care team via their website or by calling 888-624-8140.
Is Wendy's at this location currently hiring?
To check if Wendy's in Sharonville is hiring, visit the Wendy's Careers page and search for jobs by location.
What nearby places can I visit near Wendy's at 11960 Lebanon Road?
Nearby, you can visit CVS Pharmacy for your shopping and pharmacy needs, Redbox for rentals, and Paul Mitchell The School for beauty services.
How can visiting CVS Pharmacy near Wendy’s be convenient for customers?
Customers can conveniently pick up prescriptions or shop for essentials at CVS Pharmacy located close to Wendy's during their visit.
Are there other fast food options near Wendy’s for variety?
Yes, nearby options include KFC for chicken, Chipotle Mexican Grill for Mexican cuisine, and White Castle for burgers, giving you multiple choices around Wendy's.