Wendy's

3.4
876 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
11960 Lebanon Road, Sharonville, OH
45241, United States

Hours

Reviews

3.4
876 reviews
5 stars
321
4 stars
172
3 stars
123
2 stars
63
1 star
197

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty floors, flooded bathrooms, and overall lack of cleanliness in the restaurant.

Service Quality

Customers frequently mentioned rude and unprofessional staff, with many experiences of slow service and incorrect orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and overall failure to follow order requests.

Food Quality

Several customers complained about cold, old, or poorly prepared food, including undercooked items and stale products.

Customer Experience

Many reviews reflected a negative overall experience, with customers feeling unwelcome and dissatisfied with the service.
  • DG
    Davey Greene
    Nov 8, 2025
    1.0
    Waited 10min for cold food missing items. Absolute waste of time and money.
  • RA
    Randi Ashton
    Nov 2, 2025
    1.0
    Went through the drive through, asked about 4for4 they said through the app; fine. We asked a separate question and the man was rude as hell. Didn’t even place an order due to that
  • MB
    Monica Bacon
    Oct 12, 2025
    1.0
    My family went to this Wendy's today. I've never experienced anything like what we saw today. The bathrooms were flooded, the main seating was blocked off with garbage cans and all of the chairs were up, there was a section where there was a sheet, pillow and diapers (some looked used) in the back corner of the seating AND the staff was screaming, cursing and fighting with each other. I dont know what is going on, but someone from corporate should figure it out.
  • DH
    Denise Hornschemeier
    Oct 12, 2025
    1.0
    This was awful!! Floors are flooded, the entire store is unsanitary. There are pillows and blankets and diapers all of the big front bench. Bathrooms are also flooded. You slide in grease on the parts of the floor that isn't flooded yet. Employees were screaming and cussing at each other. We left because we felt unsafe.
  • RB
    Ruth Boyatt
    Oct 11, 2025
    1.0
    This place is disgusting! Waited 15 min for our food, was given the wrong order then when told it was wrong they wouldn’t give our money back. We were cheated out of $18.91 and dinner. I’m appalled at this behavior. We will never ever go to a Wendy’s again. Thanks for confirming you all suck!!

Frequently Asked Questions About Wendy's

Is 607 Sharonville Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.