Chipotle Mexican Grill

Reviews

• AA

  Ahmad

  2 days ago
  5.0
  The team here made the whole visit feel effortless. Every staff member I interacted with was warm, patient, and genuinely attentive, even during the busy rush. They walked me through the options, made sure everything was prepared exactly the way I wanted, and kept the line moving without making anyone feel rushed. My bowl was packed with fresh ingredients — the rice was fluffy, the chicken was perfectly seasoned, and the toppings tasted crisp and well-prepped. You could tell everything had just been made. The portions were generous, and every bite had that perfect balance of flavor that Chipotle is known for when they’re at their best. The restaurant itself was clean, organized, and well-stocked, which added to how smooth the experience felt. This was easily the best meal I’ve had at any Chipotle location, and the service pushed it over the top. I’ll definitely be returning.
• KB

  Klarissa Beckroege

  3 days ago
  1.0
  I’m convinced the employees are trying to make customers leave so they don’t have to do anything. Rude employees telling everyone they can’t have extra of anything unless you want to be charged for two bowls . Their rice was dried out and hard, crusty beans, out of cheese, overcooked chicken. They skimped on everything my family was super hungry after being in the car all day we were thoroughly disappointed with our food it was inedible I would’ve brought it back but I was so upset. I was just in shock they made it seem like the tiny portions they give is the new policy or something and that’s not true.
• DD

  Derc2u

  Jan 2, 2026
  1.0
  I'm hoping we caught them on an "Off Day"....and they are usually more prepared and on top of things. We stopped in wanting to try the highly advertised Carne Asada. They were out. Would be a few minutes. We waited...after cleaning off s table at which to wait at. 15 mins later, still no Carne Asada. Ok, plan B...Steak for me and Chicken for my friend. No black beans. Crusty Pintos. Dried out brown rice. Queso had a film, which perplexed me because I heard 2 ahead of me order Queso. The steak was more gristle than meat. The chicken was shredded within an ounce of existence. Altogether none of it looked appealing, but my friend wanted Chipotle. Now to the cashier, seemed very nice but also very preoccupied. We politely declined the chips twice. Asked for drinks, twice. And then after paying $33 for 2 burritos and 2 drinks, we had to ask again...for cups...for the drinks. On to the drink station around the corner. No tea of any kind. The fruit drinks were in dispensers that had gnats buzzing around them and they looked as if they MAY have been cleaned sometime during 2025. There was 1 spoon. A few forks. But there were enough knives to pave I75 all the way back to Louisville. The garbage cans were overflowing. Before leaving we topped off our drinks. As we turned around, the friendly cashier was taking care of the garbage. She was shoving it back down into the cans with her bare hands. The same hands that had recently handled our food and 2, yes 2 drink cups. Happy New Year Kids!
• LF

  Lexi Faletti

  Dec 30, 2025
  1.0
  I was hoping to see some familiar faces behind the counter here considering the other location was just down the street. This was not the case, which is sad, but I still wanted to give this place a shot. Everyone in here needs to be re-trained asap. The guy who filled up my bowl gave me the most scant servings of what was on the line. I'm talking maybe MAYBE 1/4 cup rice, beans, and meat. The guacamole? 1 tablespoon until I asked for more and then was given another tablespoon. The rice was clumpy - overcooked to mush, the beans were so dry, and the guac was already turning brown straight from the walk in when they brought a fresh batch out. The girls behind the counter don't know heads from tails as far as discerning what meat is in the bowl. The people on the line keep asking people behind them in the kitchen where things are constantly and the kitchen staff doesn't seem like they want to just step up and grab something for them real quick. The checkout person was sweet but obviously overwhelmed and almost charged me for double meat when I didn't get double meat. They asked for help and it was corrected. Everyone needs help there and that's okay. Never been to a location with so much staff and yet so disorganized and inefficient. Definitely don't recommend going here until they figure themselves out respectively.
• JB

  Josh Brewer

  Dec 26, 2025
  5.0
  I am not sure why this place has bad reviews because I drive out of my way to go to this specific location. More times than not, everything is stocked and fresh. Only times is if I am coming in pretty late and they're out of 1 thing and I kind of expect more to be out to be honest. Friendly people everytime as well. Definitely one of the better Chipotle's in the area

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