Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers consistently reported extremely long wait times in the drive-thru, often exceeding 30 minutes, with some stating it took over an hour to get their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested, leading to customer frustration.
Staff Attitude
Numerous customers described staff as rude or unprofessional, with complaints about poor customer service and negative interactions.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty floors and tables, as well as concerns about food safety.
Management Issues
Frequent mentions of poor management practices, including understaffing and lack of organization, contributed to the overall negative experience.
11
1 2 (12)
3 days ago
1.0
Lobby usually reeks of beer or marijuana, there are clear signs in the door that say the dining room opens at 7am but even at almost 9am it's still locked, from what I understand the dining room is usually just doesn't get unlocked.
JJ
JZ
5 days ago
1.0
Ultra super extremely slow service 🫡
KI
kons guild of golden idiots
Dec 30, 2025
1.0
This place is always inefficient. Currently writing this while WAITING in line in the drive-thru for over an hour now
MM
Me Mom
Dec 18, 2025
1.0
Why does it say you close at 1:00 am? I tried to order at 12:30 am and no one took my order. You need to update your hours in google
NM
Naimah Moore
Dec 17, 2025
5.0
The drive thru cashier was nice and very polite and made you smike
What are the drive-thru hours for Wendy's at 3516 Warrensville Center Road?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, Wendy's at 3516 Warrensville Center Road serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I place a delivery order from Wendy's in Shaker Heights?
Yes, delivery is available. Use the Wendy's app or visit order.wendys.com to check delivery availability by entering your address.
What payment options are accepted at this Wendy's location?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy's at 3516 Warrensville Center Road for questions or feedback?
You can call (216) 553-4192 or reach Customer Care via live chat or phone at 888-624-8140. Feedback can also be submitted through Wendy’s Customer Satisfaction Survey online.
Are there any nearby public transit options to help me get to Wendy's?
Yes, the van aken blvd at warrensville center road bus station is nearby and can help you reach Wendy's conveniently.
What nearby restaurants can I visit before or after dining at Wendy's?
Nearby you can find Mendel's KC BBQ, Chipotle Mexican Grill, Matsu Japanese Restaurant, Saffron Patch Indian Restaurant, and Starbucks for a variety of dining options.
Are there any local places to relax or enjoy a drink near Wendy's?
Yes, Midnight Owl Brewing Company and BarNone Wine Cafe are close by for drinks and relaxation.
What beauty and wellness services are available near Wendy's?
Nearby salons and spas include The Gentlemen’s Lounge, Lash Loft, Sugar Sweet Beauty Bar, Miller Hair Life, and The Gentlemen’s Cave Luxury Barber Lounge.
Where can I find Wendy's menu and place an order online?
You can view the menu at https://menu.wendys.com/ and place orders online at https://order.wendys.com for the Shaker Heights location.
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