Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
1,608 reviews
5 stars
402
4 stars
341
3 stars
285
2 stars
148
1 star
432
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times in the drive-thru, often exceeding 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Staff Attitude
Numerous customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.
Cleanliness
The restaurant was frequently described as dirty, with complaints about sticky floors and unkempt dining areas.
Management Issues
Reviews indicated poor management practices, including lack of staffing and inadequate training for employees.
- SPSandra PancoeNov 7, 20255.0Nov. 7 2025. You rarely get a take out meal (food-in-a-bag) that is, well, impressive. I guess we have just become desensitized to the lack of care in the service industry. But I’m taking the time to congratulate the staff at Wendy’s this evening. My sandwich was well wrapped and warm (not hot, but you can’t have everything.) My fries and nuggets were resting well IN their container, not rolling around the bottom of the bag. ALSO, there were two napkins AND ketchup included. I tell you I was pleasantly surprised, and grateful for a tidy meal for once. Oh and the two people at the window were friendly and nice. Thanks guys
- LWLerone WilliamsNov 5, 20251.0I get off work at midnight. I get there at 1215am and they’re already closing the store yet, they’re supposed to close at 1am. This happened 4 times smh.
- JMJarrod MaistrosOct 8, 20251.0Waited 30 minutes in line to wait 15+ minutes at the order window. Finally gave up when the rest of the drive thru was clear and left without ordering.
- MJM JenkinsOct 3, 20252.0Went through the drive through to order the food, when receiving the ordered food which was a Medium Baconator, and a Biggie bag it was all thrown in the bag with (3) small fries everywhere, and a wrinkled wrapped burger as if it had been served to someone else and then served to me and a Baconator. I had to park and go into the restaurant after having to wait over 12 minutes in the drive thru to have the order corrected. Understandably they are working short and in the process of hiring, but customer service should still be an important component of any business.
- JPJason PowersSep 25, 20251.0This place is always a slow, and absurdly long line. Not fast at all. Management what is going on?!
Frequently Asked Questions About Wendy's
Is 664 Shaker Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Shaker Heights, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Shaker Heights, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (216) 553-4192.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 664 Shaker Wendy’s serve breakfast?
Yes, this Wendy’s location in Shaker Heights, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 3516 Warrensville Center Road?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, Wendy's at 3516 Warrensville Center Road serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I place a delivery order from Wendy's in Shaker Heights?
Yes, delivery is available. Use the Wendy's app or visit order.wendys.com to check delivery availability by entering your address.
What payment options are accepted at this Wendy's location?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy's at 3516 Warrensville Center Road for questions or feedback?
You can call (216) 553-4192 or reach Customer Care via live chat or phone at 888-624-8140. Feedback can also be submitted through Wendy’s Customer Satisfaction Survey online.
Are there any nearby public transit options to help me get to Wendy's?
Yes, the van aken blvd at warrensville center road bus station is nearby and can help you reach Wendy's conveniently.
What nearby restaurants can I visit before or after dining at Wendy's?
Nearby you can find Mendel's KC BBQ, Chipotle Mexican Grill, Matsu Japanese Restaurant, Saffron Patch Indian Restaurant, and Starbucks for a variety of dining options.
Are there any local places to relax or enjoy a drink near Wendy's?
Yes, Midnight Owl Brewing Company and BarNone Wine Cafe are close by for drinks and relaxation.
What beauty and wellness services are available near Wendy's?
Nearby salons and spas include The Gentlemen’s Lounge, Lash Loft, Sugar Sweet Beauty Bar, Miller Hair Life, and The Gentlemen’s Cave Luxury Barber Lounge.
Where can I find Wendy's menu and place an order online?
You can view the menu at https://menu.wendys.com/ and place orders online at https://order.wendys.com for the Shaker Heights location.