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Wendy's

3.1
(1620 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3516 Warrensville Center Road, Shaker Heights, OH
44122, United States

Hours

Reviews

3.1
1,620 reviews
5 stars
405
4 stars
341
3 stars
287
2 stars
149
1 star
438

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times in the drive-thru, often exceeding 30 minutes, with some stating it took over an hour to get their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested, leading to customer frustration.

Staff Attitude

Numerous customers described staff as rude or unprofessional, with complaints about poor customer service and negative interactions.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty floors and tables, as well as concerns about food safety.

Management Issues

Frequent mentions of poor management practices, including understaffing and lack of organization, contributed to the overall negative experience.
  • 11
    1 2 (12)
    3 days ago
    1.0
    Lobby usually reeks of beer or marijuana, there are clear signs in the door that say the dining room opens at 7am but even at almost 9am it's still locked, from what I understand the dining room is usually just doesn't get unlocked.
  • JJ
    JZ
    5 days ago
    1.0
    Ultra super extremely slow service 🫡
  • KI
    kons guild of golden idiots
    Dec 30, 2025
    1.0
    This place is always inefficient. Currently writing this while WAITING in line in the drive-thru for over an hour now
  • MM
    Me Mom
    Dec 18, 2025
    1.0
    Why does it say you close at 1:00 am? I tried to order at 12:30 am and no one took my order. You need to update your hours in google
  • NM
    Naimah Moore
    Dec 17, 2025
    5.0
    The drive thru cashier was nice and very polite and made you smike

Frequently Asked Questions About Wendy's

What are the drive-thru hours for Wendy's at 3516 Warrensville Center Road?

The drive-thru is open daily from 6:30 AM to 1:00 AM.

Does this Wendy's location serve breakfast?

Yes, Wendy's at 3516 Warrensville Center Road serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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