Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Shaker Heights Subway® Restaurant at 16687 Chagrin Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
2.9
198 reviews
5 stars
57
4 stars
32
3 stars
19
2 stars
7
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Quality
Several customers reported issues with food quality, including incorrect orders, stale bread, and unsanitary conditions.
Cleanliness
Multiple reviews mentioned concerns about cleanliness and sanitary practices among staff.
Operational Issues
Customers frequently noted that the store did not adhere to posted hours, often opening late or closing early.
Staff Attitude
Many reviews pointed out negative attitudes from staff, impacting the overall customer experience.
- NNnatasha nettlesNov 15, 20251.0People in there got attitudes very rude to customers. I did an online order before My sandwich was so disgusting when I received it mushy soggy top of the bread was burnt the sandwich just look disgusting. I really don’t see how they’re still open. They need to go under new management or something.
- CRCandice RuffinNov 7, 20251.0My sub had nothing on it that I picked out they didn’t even put mayo on it it’s just dry straight trash
- DWDeJuan WalkerOct 26, 20251.0Sandwich was all the way wrong. Employee lacked customer service skills. Tired of seeing people in masks behind the counter. Will NEVER return a this or any other subway again. Getting tired of being mistreated for money. Anyone else who reads this...dont go. Buy your own luncheon meat.
- LLLaura LindseySep 3, 20253.0I just had the smallest sandwich. It was 3 1/4 not even close 6 inches. They charge full price. Go to another location.
- MKMarlon KeenAug 31, 20251.0Came here to order with my gf today God bless the dude who wears the facial mask.. He's non audible, mumbles always looks annoyed
Frequently Asked Questions About Subway
What are the operating hours of the Subway restaurant at Shaker Towne Centre?
The Subway at Shaker Towne Centre is open Monday to Friday from 8:30 AM to 8:30 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:30 AM to 7:00 PM. It is closed on Thanksgiving Day and Christmas Day.
Does this Subway location offer delivery and curbside pickup?
Yes, this Subway location offers delivery services and convenient curbside pickup options.
Where is the Subway at Shaker Towne Centre located?
It is located at 16687 Chagrin Blvd, Shaker Heights, OH 44120, inside the Shaker Towne Centre.
Can I order from this Subway online or via a mobile app?
Yes, you can order quickly and easily through the Subway app or online at their menu and order URL.
Does this Subway restaurant cater events?
Yes, this Subway offers catering services for your needs.
What meals are served at this Subway location?
This Subway serves breakfast, lunch, and dinner meals.
Does this Subway offer dine-in services?
Yes, dine-in is available at this Subway location.
What are some nearby places to visit around Subway at Shaker Towne Centre?
Nearby places include Verizon Authorized Retailer – Victra, Perfect Nails and Spa, and Boston Market, which you can visit before or after enjoying your meal at Subway.
Are there mobile phone stores near the Subway restaurant in Shaker Towne Centre?
Yes, Verizon and Verizon Authorized Retailer – Victra are nearby mobile phone stores convenient for your mobile needs while visiting the area.
What beauty and spa services are near the Subway location at Shaker Towne Centre?
Nearby beauty and spa services include Perfect Nails and Spa, Her Little Black Book Salon LLC, and Salon Lofts Shaker Heights, perfect for pampering before or after your Subway meal.