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Subway

2.9
(203 reviews)

Business Details

(216) 991-0063
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Shaker Heights Subway® Restaurant at 16687 Chagrin Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
16687 Chagrin Blvd, Shaker Heights, OH
44120, United States

Hours

Reviews

2.9
203 reviews
5 stars
59
4 stars
32
3 stars
19
2 stars
7
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Cleanliness

Several customers reported unsanitary conditions, including dirty counters and inadequate food handling practices.

Food Quality

Many customers expressed dissatisfaction with the quality of food, mentioning issues like soggy sandwiches, incorrect orders, and stale ingredients.

Operational Issues

Frequent complaints about inconsistent hours of operation and staff being unprepared or out of stock on menu items.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their good service and noted that food was fresh on occasion.
  • CB
    Chris Bruno
    2 days ago
    1.0
    Worst service ever, dude sat on phone texting for 5 moves l minutes while I waited, created the worst piece of garbage 12.99 for complete garbage. The young lady offered to make me another after seeing the crap the guy made but I was there so long I couldn't wait.. I will neve step for in that dump again.. all the veggies were gross.
  • MM
    Me Mom
    Feb 7, 2026
    1.0
    I always place my order on the app. This is the second time the dude with the mask made my order wrong and he gave my dry bread. It’s very frustrating
  • RJ
    R.J. Johnson
    Jan 11, 2026
    1.0
    I usually don’t eat Subway. I prefer Jimmy John’s or Jersey Mike’s subs, but I was picking up a sandwich for someone who specifically wanted a tuna sub from Subway and that one was in the area, walked in, ordered the tuna sub, and guy walked out from the back of the shop with headphones and a hoodie on I ordered, and by the time he slid my sandwich down to the condiments area I see what I thought was sauce on the outside of the counter, but I realize when I saw it moving I literally saw a roach crawling on the counter near the salt and pepper shakers. I told the guy behind the counter. He acted like he didn’t understand what I was saying, and I said what is that crawling as I stepped back pointing at it and he picked up all three of the seasoned shakers and the roach was still crawling on the salt and pepper shaker. He flicked it off. I almost threw up on the counter. I left my sandwich there while he was still making it and walked out. I was totally disgusted.🤢
  • DS
    David S
    Dec 16, 2025
    5.0
    The two men working today on 1st shift on 12/16/2025 were meticulous and slow in making their sandwiches which i really liked to see....they didn't slop it on but did it carefully like sandwich artists the way Subway used to do it...there just are not many people employed anymore who care to do it the old way...management sucks these days...but these guys gave me hope in fast food again...cause in general most suck these days and give u really low quality food and presentation...these guys today made it a show to watch...i enjoyed watching them make it...amazing. They need a raise! They were not the friendliest but they did their job.
  • NN
    natasha nettles
    Nov 15, 2025
    1.0
    People in there got attitudes very rude to customers. I did an online order before My sandwich was so disgusting when I received it mushy soggy top of the bread was burnt the sandwich just look disgusting. I really don’t see how they’re still open. They need to go under new management or something.

Frequently Asked Questions About Subway

What are the operating hours of the Subway restaurant at Shaker Towne Centre?

The Subway at Shaker Towne Centre is open Monday to Friday from 8:30 AM to 8:30 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:30 AM to 7:00 PM. It is closed on Thanksgiving Day and Christmas Day.

Does this Subway location offer delivery and curbside pickup?

Yes, this Subway location offers delivery services and convenient curbside pickup options.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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