Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Shaker Heights Subway® Restaurant at 16687 Chagrin Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
2.9
201 reviews
5 stars
59
4 stars
32
3 stars
19
2 stars
7
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.
Food Quality
Customers reported inconsistent food quality, including incorrect orders, stale bread, and unsanitary conditions.
Cleanliness
Several reviews mentioned cleanliness issues, with some customers noting dirty environments and unsanitary food handling practices.
Management Issues
Feedback indicated dissatisfaction with management, including poor employee training and lack of oversight.
Operational Hours
Customers expressed frustration over inconsistent operational hours, with reports of the store closing early or not opening on time.
- RJR.J. Johnson2 days ago1.0I usually don’t eat Subway. I prefer Jimmy John’s or Jersey Mike’s subs, but I was picking up a sandwich for someone who specifically wanted a tuna sub from Subway and that one was in the area, walked in, ordered the tuna sub, and guy walked out from the back of the shop with headphones and a hoodie on I ordered, and by the time he slid my sandwich down to the condiments area I see what I thought was sauce on the outside of the counter, but I realize when I saw it moving I literally saw a roach crawling on the counter near the salt and pepper shakers. I told the guy behind the counter. He acted like he didn’t understand what I was saying, and I said what is that crawling as I stepped back pointing at it and he picked up all three of the seasoned shakers and the roach was still crawling on the salt and pepper shaker. He flicked it off. I almost threw up on the counter. I left my sandwich there while he was still making it and walked out. I was totally disgusted.🤢
- DSDavid SDec 16, 20255.0The two men working today on 1st shift on 12/16/2025 were meticulous and slow in making their sandwiches which i really liked to see....they didn't slop it on but did it carefully like sandwich artists the way Subway used to do it...there just are not many people employed anymore who care to do it the old way...management sucks these days...but these guys gave me hope in fast food again...cause in general most suck these days and give u really low quality food and presentation...these guys today made it a show to watch...i enjoyed watching them make it...amazing. They need a raise! They were not the friendliest but they did their job.
- NNnatasha nettlesNov 15, 20251.0People in there got attitudes very rude to customers. I did an online order before My sandwich was so disgusting when I received it mushy soggy top of the bread was burnt the sandwich just look disgusting. I really don’t see how they’re still open. They need to go under new management or something.
- CRCandice RuffinNov 7, 20251.0My sub had nothing on it that I picked out they didn’t even put mayo on it it’s just dry straight trash
- DWDeJuan WalkerOct 26, 20251.0Sandwich was all the way wrong. Employee lacked customer service skills. Tired of seeing people in masks behind the counter. Will NEVER return a this or any other subway again. Getting tired of being mistreated for money. Anyone else who reads this...dont go. Buy your own luncheon meat.
Frequently Asked Questions About Subway
What are the operating hours of the Subway restaurant at Shaker Towne Centre?
The Subway at Shaker Towne Centre is open Monday to Friday from 8:30 AM to 8:30 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:30 AM to 7:00 PM. It is closed on Thanksgiving Day and Christmas Day.
Does this Subway location offer delivery and curbside pickup?
Yes, this Subway location offers delivery services and convenient curbside pickup options.
Where is the Subway at Shaker Towne Centre located?
It is located at 16687 Chagrin Blvd, Shaker Heights, OH 44120, inside the Shaker Towne Centre.
Can I order from this Subway online or via a mobile app?
Yes, you can order quickly and easily through the Subway app or online at their menu and order URL.
Does this Subway restaurant cater events?
Yes, this Subway offers catering services for your needs.
What meals are served at this Subway location?
This Subway serves breakfast, lunch, and dinner meals.
Does this Subway offer dine-in services?
Yes, dine-in is available at this Subway location.
What are some nearby places to visit around Subway at Shaker Towne Centre?
Nearby places include Verizon Authorized Retailer – Victra, Perfect Nails and Spa, and Boston Market, which you can visit before or after enjoying your meal at Subway.
Are there mobile phone stores near the Subway restaurant in Shaker Towne Centre?
Yes, Verizon and Verizon Authorized Retailer – Victra are nearby mobile phone stores convenient for your mobile needs while visiting the area.
What beauty and spa services are near the Subway location at Shaker Towne Centre?
Nearby beauty and spa services include Perfect Nails and Spa, Her Little Black Book Salon LLC, and Salon Lofts Shaker Heights, perfect for pampering before or after your Subway meal.