Business Details
About
Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 16800 Chagrin Blvd in Shaker Heights, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
2.7
741 reviews
5 stars
188
4 stars
95
3 stars
76
2 stars
69
1 star
313
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times for orders, poor communication, and unprofessional behavior from staff.
Food Quality
Many reviews mentioned declining food quality, including undercooked pizzas, incorrect orders, and unsatisfactory presentation.
Cleanliness Concerns
Several customers expressed concerns about the cleanliness of the establishment, including unsanitary food preparation practices.
Staff Attitude
Customers frequently noted rude and unhelpful staff, with some mentioning specific employees who displayed unprofessional behavior.
Management Problems
Reviews indicated a need for better management and training, with many customers suggesting that the current management was ineffective.
- IOifer OdomOct 15, 20251.0They are NASTY!!! They take smoke breaks and take the trash out bare hands and will not wash hands before returning back to work. My order was wrong the girl at the front was pleasant enough to remake the order but after I brung the wrong food back and showed what I ordered the order was still wrong . It’s impossible to get a refund. It was a lazy night for me to not cook but my kids will be upset from now on because it will be no more ordering out especially this Pizza Hut which is convenient because of the location. SHUT IT DOWN BEFORE SOMEONE GETS SICK !!!!!!!
- SVSherad VaughanSep 28, 20251.0I've been waiting 2 hours for my pizza. Then they won't even answer the phone so I can cancel the order. Fire the whole staff. Manager included.
- MMMichelleSep 14, 20251.0Terrible they was using barehands to make people food a customer called them out on it had many orders wrong ..had my order wrong and had to wait another 45 minutes when my pick up was 5 will not go here again .. the girls or one girl didn't even have a hair net place was terrible
- BJBrandon JohnsonAug 31, 20251.0Ordered delivery and never even got the food. I ordered 3 hours before closing.. Called more than once and kept getting put on hold/ignored due to it probably being busy inside. I would have kept my $40 if I knew it was bad like this.
- BMBrianna McElrathAug 27, 20251.0The worst experience ever. I waited over an hour in the store for my order after I already placed it 15 minutes before. After 45 minutes I asked for a refund and was told I couldn’t get one. The front girl was trying her best but her counterpart was extremely unprofessional and inappropriate and making food with no gloves (or washing their hands) after a smoke breaks. I will NEVER be back and I encourage you to go a couple doors down to Dominoes for a quicker, more clean experience.
Frequently Asked Questions About Pizza Hut
What are the regular operating hours for Pizza Hut at 16800 Chagrin Blvd, Shaker Heights?
Pizza Hut at 16800 Chagrin Blvd is open daily from 10:30 AM to Midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
Does Pizza Hut at this location offer delivery and takeout services?
Yes, this Pizza Hut location offers in-store pickup, delivery, and no-contact delivery services.
How can I order pizza for delivery or pickup from this Pizza Hut?
You can order online via the Pizza Hut website or mobile app using the provided links for delivery or pickup.
What types of food does Pizza Hut serve at this Shaker Heights location?
They serve pizza classics like Meat Lovers® and Original Stuffed Crust®, along with signature wings, pastas, and desserts.
Is the Pizza Hut at 16800 Chagrin Blvd wheelchair accessible?
Yes, this location has a wheelchair accessible entrance and parking available.
What is the contact phone number and email for Pizza Hut in Shaker Heights?
The main phone number is +1 216-921-6771 and the email address is rs032811@pizzahut.com.
Are there any nearby restaurants where I can grab breakfast or donuts before visiting Pizza Hut?
Yes, Amy Joy Donuts and I Heart Waffles are nearby options for breakfast or donuts before your visit to Pizza Hut.
What shopping options are available near this Pizza Hut?
Nearby shopping includes Gomez Shoerepair, American Shoe Lifts for shoe needs, Sherwin-Williams hardware store, and Pet Valu for pet supplies.
Are there fitness or wellness services near Pizza Hut for a more active or beauty-focused visit?
Yes, New Millennium Studio and New Millennium Salon offer beauty and spa services, while Norka Fit is available for fitness and gym activities nearby.
How can I find Pizza Hut if I'm visiting nearby areas like Shaker Commons or using local transportation?
Pizza Hut is conveniently located at 16800 Chagrin Blvd near Shaker Commons shopping center, making it easy to combine shopping and dining. Local transportation stops near Shaker Commons can help you reach Pizza Hut easily.