Pizza Hut

2.7
744 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 16800 Chagrin Blvd in Shaker Heights, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Mobile paymentsAvailable

Location

Pizza Hut
16800 Chagrin Blvd, Shaker Heights, OH
44120, United States

Hours

Reviews

2.7
744 reviews
5 stars
188
4 stars
96
3 stars
76
2 stars
69
1 star
315

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including long wait times, incorrect orders, and rude staff.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including employees not washing hands and a dirty store environment.

Food Quality

Customers frequently complained about the quality of food, mentioning undercooked items, wrong orders, and poor presentation.

Management Issues

Reviews indicated a lack of effective management, with complaints about unprofessional behavior and inadequate staff training.
  • SW
    Shirley Williams
    Jan 4, 2026
    1.0
    Terrible service. Didn't get food because it took so long. Orders were backed up. Only two workers in the store and cashier was completely confused. Areas were not clean. Shameful. There was a lobby full of people waiting to pickup orders. A supervisor is needed to make sure orders flow timely. Just terrible!!
  • SW
    Shanell Williams
    Jan 3, 2026
    1.0
    Confusion on top of confusion. No pizza after an 1 1/2 hours. Whoever owns this Pizza Hut should be ashamed. I will not blame the two kids who were left to run the store by themselves.
  • DP
    David Pryor
    Dec 7, 2025
    1.0
    Ordered my food and it was just cancelled for no reason. Just a bunch of lazy workers that don’t want to do a delivery order cuz they’d let Uber Eats do it for em. Complete waste of time. Do better.
  • IO
    ifer Odom
    Oct 15, 2025
    1.0
    They are NASTY!!! They take smoke breaks and take the trash out bare hands and will not wash hands before returning back to work. My order was wrong the girl at the front was pleasant enough to remake the order but after I brung the wrong food back and showed what I ordered the order was still wrong . It’s impossible to get a refund. It was a lazy night for me to not cook but my kids will be upset from now on because it will be no more ordering out especially this Pizza Hut which is convenient because of the location. SHUT IT DOWN BEFORE SOMEONE GETS SICK !!!!!!!
  • SV
    Sherad Vaughan
    Sep 28, 2025
    1.0
    I've been waiting 2 hours for my pizza. Then they won't even answer the phone so I can cancel the order. Fire the whole staff. Manager included.

Frequently Asked Questions About Pizza Hut

What are the regular operating hours for Pizza Hut at 16800 Chagrin Blvd, Shaker Heights?

Pizza Hut at 16800 Chagrin Blvd is open daily from 10:30 AM to Midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

Does Pizza Hut at this location offer delivery and takeout services?

Yes, this Pizza Hut location offers in-store pickup, delivery, and no-contact delivery services.