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Brand Certified

Pizza Hut

2.7
(749 reviews)

Business Details

(216) 921-6771

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 16800 Chagrin Blvd in Shaker Heights, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Mobile paymentsAvailable

Location

Pizza Hut
16800 Chagrin Blvd, Shaker Heights, OH
44120, United States

Hours

Reviews

2.7
749 reviews
5 stars
188
4 stars
96
3 stars
76
2 stars
69
1 star
320

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, unresponsive staff, and confusion regarding orders, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted poor food quality, including incorrect orders, undercooked items, and unsanitary conditions during food preparation.

Staff Behavior

Customers frequently mentioned rude and unprofessional behavior from staff, including poor communication and lack of customer service.

Management Concerns

Several reviews indicated a need for better management and training, as many issues stemmed from disorganization and lack of oversight.

Cleanliness

Multiple customers expressed concerns about the cleanliness of the establishment, including unsanitary food handling practices.
  • AJ
    Anthony Gadson jr
    3 days ago
    1.0
    Highly disappointed thought I'd give them another try after having my pizza stole the previous day. Spent $30 on pizza that was made sloppy (All the ingredients were placed in the middle of the pizza) Waiting on my pizza i had to witness employees fondeling each other while making food just not a good experience especially for tbe location.
  • DP
    Daniel Purnell
    Feb 14, 2026
    1.0
    I got bounced around a call center three times waiting for an order scheduled days in advance. All I wanted to know was if the pizza was going to show up. It did not. Is a call center who has no idea what's going on at the store necessary at this little location? This was during operating hours. The 216 number should go directly to the store first.
  • DZ
    Dorris Zackery
    Jan 31, 2026
    1.0
    Order medium cheese pizza and large pepperoni both thin crust. Time 3:50 pm. Called at called at 5:08pm 4 times no answer. At the delivery person never called never knocked. At 6:45 my niece came over my pizzas was left on the porch in the snow frozen cold. January 30, 2026. I will never use them again. They get a zero from me.
  • MW
    Mally Watson
    Jan 12, 2026
    1.0
    I wish I could give them zero Stars they messed up my delivery and then wouldn't give me a refund talking about I can only get store credit and they couldn't have the same delivery person actually deliver my correct order they need better management over there. She going to say That's Just Pizza Hut for you no that's not how it works
  • SW
    Shirley Williams
    Jan 4, 2026
    1.0
    Terrible service. Didn't get food because it took so long. Orders were backed up. Only two workers in the store and cashier was completely confused. Areas were not clean. Shameful. There was a lobby full of people waiting to pickup orders. A supervisor is needed to make sure orders flow timely. Just terrible!!

Brand Certified Facts from Pizza Hut

This information is certified by Pizza Hut and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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