Brand Certified
Papa Johns Pizza
2.8(379 reviews)
Certified by Papa Johns Pizza • Mar 01, 2026
Business Details
16981 CHAGRIN BLVD, Shaker Heights, OH
44120, United States
Certified by Papa Johns Pizza • Mar 01, 2026
(216) 991-1960
Certified by Papa Johns Pizza • Mar 01, 2026
https://locations.papajohns.com/united-states/oh/44120/shaker-heights/16981-chagrin-blvd
Certified by Papa Johns Pizza • Mar 01, 2026
About
Certified by Papa Johns Pizza • Mar 01, 2026
Pizza RestaurantPapa John's
At Papa Johns Pizza in Shaker Heights, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Shaker Heights pizza for any occasion. Call us for pizza delivery in Shaker Heights or stop by 16981 CHAGRIN BLVD for carryout to order the best pizza in Shaker Heights, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Certified by Papa Johns Pizza • Mar 01, 2026
Hours
Certified by Papa Johns Pizza • Mar 01, 2026
Reviews
2.8
379 reviews
5 stars
101
4 stars
52
3 stars
56
2 stars
20
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.
Order Accuracy
Many customers reported issues with incorrect orders, including wrong items and missing toppings.
Delivery Issues
Frequent complaints about delayed deliveries, orders marked as delivered but not received, and lack of communication regarding order status.
Food Quality
Several customers expressed dissatisfaction with the quality of food, including burnt pizzas and insufficient toppings.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and service during their visits.
- JSJohn SmithFeb 7, 20263.0I miss the old white manager Mike seems like the work ethic of this store has went down since he left I stop at the maple heights location and he works there now definitely switching stores i buy from now.
- C0Curti 0Dec 19, 20252.0Called in a carryout order. Could barely understand the rep who took my order. To say the least my pie was made wrong ac was cold when I picked it up I called to notify the store about the order. After going back and forth with the person who made my pizza I decided to let it go even though he told me to bring it back and he'd remake it. After telling him not to worry about it (for fear that he'd just spit in it anyways) . The guy rudely just hung up on me🤔. Terrible customer service. I will definitely spend my money on other places for now on. Terrible how one person can help ruin your business!
- CVCole ValDec 9, 20255.0I loved the food here, especially their wings😋 great service! 10/10 would definitely come again!
- RHRobin HendersonDec 7, 20255.0Their pizzas are always made exactly as ordered and taste great. When using the "deals" online, it is a great value
- KLKenneth LiNov 21, 20253.0I ordered a 10-inch pizza, and what they gave me wasn’t even close to 8 inches. I literally ruler measured it. Instead of fixing the problem, they treated me like an idiot. The staff knew exactly what I meant, yet still tried to fool me by pointing at the box and saying, “This is a 10-inch.” Come on. You could choose to be a good man, been honest. but you chose to treat your customers like this.
Frequently Asked Questions About Papa Johns Pizza
What are the operating hours for delivery services at Papa Johns Pizza in Shaker Heights?
Delivery is available Monday through Saturday from 10:30 AM to 1:00 AM, and on Sunday from 10:30 AM to midnight.
Can I order food for carryout from Papa Johns Pizza at 16981 Chagrin Blvd?
Yes, carryout service is available daily from 10:30 AM to 1:00 AM Monday through Saturday, and until midnight on Sunday.
Does Papa Johns Pizza offer contactless delivery options?
Yes, Papa Johns Pizza provides no-contact delivery services for customers' safety and convenience.
How can I place an order for delivery or carryout from Papa Johns Pizza?
You can place your order online via the Papa Johns website or mobile app through provided links for delivery or carryout.
What types of food does Papa Johns Pizza in Shaker Heights offer?
They serve pizza, wings, breadsticks, cheesesticks, desserts, and beverages.
Where is Papa Johns Pizza located in Shaker Heights?
Papa Johns Pizza is located at 16981 Chagrin Blvd, Shaker Heights, OH 44120.
Are there any nearby dessert options around Papa Johns Pizza?
Yes, Baskin-Robbins, an ice cream shop and smoothie bar, is nearby for dessert lovers to visit before or after enjoying their pizza.
What retail or shopping options are near Papa Johns Pizza for customers to explore?
Customers can visit Dollar Tree for party supplies and crafts or Sparks Beauty Supply nearby for cosmetics and beauty products.
Are there any public service locations close to Papa Johns Pizza?
Yes, the Ohio BMV and Shaker Heights License Bureau are nearby for your government and licensing needs.
What are some nearby transportation or courier services to Papa Johns Pizza?
My City Transportation and The UPS Store 1544 are close by for transportation and shipping services, useful for customers handling errands near their pizza order.
Brand Certified Facts from Papa Johns Pizza
This information is certified by Papa Johns Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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