Papa Johns Pizza

2.8
376 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Shaker Heights, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Shaker Heights pizza for any occasion. Call us for pizza delivery in Shaker Heights or stop by 16981 CHAGRIN BLVD for carryout to order the best pizza in Shaker Heights, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
16981 CHAGRIN BLVD, Shaker Heights, OH
44120, United States

Hours

Reviews

2.8
376 reviews
5 stars
101
4 stars
51
3 stars
55
2 stars
19
1 star
150

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, including rude staff, unresponsive management, and issues with order fulfillment.

Delivery Issues

Many customers experienced significant delays in delivery, with some orders taking over two hours and others marked as delivered without receiving the food.

Food Quality

Several reviews mentioned dissatisfaction with the quality of the food, including burnt pizzas, incorrect orders, and overall poor taste.

Staff Behavior

Customers reported unprofessional behavior among staff, including arguing, cursing, and a lack of basic sanitation practices.

Pricing Concerns

Some customers expressed frustration over high prices for food that did not meet expectations, with complaints about extra charges for toppings.
  • KL
    Kenneth Li
    3 days ago
    3.0
    I ordered a 10-inch pizza, and what they gave me wasn’t even close to 8 inches. I literally ruler measured it. Instead of fixing the problem, they treated me like an idiot. The staff knew exactly what I meant, yet still tried to fool me by pointing at the box and saying, “This is a 10-inch.” Come on. You could choose to be a good man, been honest. but you chose to treat your customers like this.
  • RR
    Raye
    6 days ago
    1.0
    I love papa John’s really don’t have too many issues but why y’all sending out expired coupons, why the little light skinned girl always have an attitude (manager? I hope not). What I find to be so funny is that the coupons claim to be “expired” but the PROMO code that’s at the bottom still worksssss? HOW! Lol but yet they can’t take the coupon in store but still works online!
  • TM
    Terrance Malone
    Sep 30, 2025
    1.0
    Don't order Uber eats here, your pizza will be stolen and they won't make you a new one and you will not be reimbursed. Terrible experience all around. I lost $41.12. ps STOP USING UBER EATS. YOUR TAKING A RISK
  • DD
    Dave
    Aug 20, 2025
    1.0
    Says open tol 1am. Door locked, not open.
  • SF
    Shawn Floyd
    Jul 26, 2025
    1.0
    The female workers in this restaurant are so rude. Me and my family just moved to shaker and love papa John’s. We will not be getting our Friday dinner from this location ever again. Very disappointed in the atmosphere and attitude of the workers. I spend almost 50 dollars every time I frequent the business and I’ll just take my money elsewhere.

Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for delivery services at Papa Johns Pizza in Shaker Heights?

Delivery is available Monday through Saturday from 10:30 AM to 1:00 AM, and on Sunday from 10:30 AM to midnight.

Can I order food for carryout from Papa Johns Pizza at 16981 Chagrin Blvd?

Yes, carryout service is available daily from 10:30 AM to 1:00 AM Monday through Saturday, and until midnight on Sunday.