Brand Certified
Donatos Pizza
3.3(334 reviews)
Certified by Donatos Pizza • Mar 01, 2026
Business Details
20116 Van Aken Blvd., Shaker Heights, OH
44122, United States
Certified by Donatos Pizza • Mar 01, 2026
(216) 283-3333
Certified by Donatos Pizza • Mar 01, 2026
https://www.donatos.com
Certified by Donatos Pizza • Mar 01, 2026
About
Certified by Donatos Pizza • Mar 01, 2026
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Certified by Donatos Pizza • Mar 01, 2026
Hours
Certified by Donatos Pizza • Mar 01, 2026
Reviews
3.3
334 reviews
5 stars
114
4 stars
70
3 stars
28
2 stars
32
1 star
90
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some praising the pizza while others complained about undercooked or poorly prepared items.
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and unprofessional behavior from management.
Delivery Issues
Many customers experienced problems with delivery, including late arrivals, missing items, and reliance on third-party services like DoorDash.
Pricing Concerns
Several reviews mentioned that the food portions were small for the price, leading to dissatisfaction with the overall value.
Cleanliness and Environment
Feedback indicated issues with cleanliness in the dining area and a chaotic atmosphere during busy times.
- RMRobert Martel1 day ago5.0Stopped in for a quick pickup during a work shift. Adonis greeted me with a smile and was very welcoming and accommodating. Pizza was cooked well and breadsticks were cooked great too. Adonis should be recognized for his outstanding customer service 🙌🏻
- MIMatt ImhoffFeb 17, 20261.0I just ordered a pizza LIGHT SAUCE. I got there sat down . Went up and got my pizza. We ate 2 pieces of it. And realized it was WHITE SAUCE. I went up to the counter and asked her for a new pizza she said yes... that will be 16.99. So I can't have a new pizza. They didn't make me a new pizza. I tried to give other back. And she said no you have to pay for another pizza. THAT IS HORRIBLE. My buddy went back in and talked to them. Now they said they will make me another pizza. So maybe not so bad.
- AKAnil KumarFeb 17, 20261.0The worst service ever seen. No one was there at the counter for 10 minutes even after I got a text message saying that the food is ready,
- RWRuth WeidemeyerFeb 7, 20265.0We need a Donatos closer to Warren. This one is an hour drive away, but I'll go there again because it's the closest one. Staff was fun, pizza was delicious!
- TPTIFFANY PHILLIPSJan 14, 20261.0Ordered a chicken veggie parm, they added spinach instead of tomatoes which was one of the toppings listed. I contacted the store to Inform them that my pizza was made incorrectly and she told me to bring my pizza back up there and they would remake it. This was not an option for me as it was a blizzard outside, and I had the pizza delivered. I asked to speak with a manager, and Tiarra stated I would be able to order the correct pizza only on the day that she was working. After scheduling a day to get a pizza, My son found hair on his Slice of pizza. The garlic bread was hard as a rock with burnt cheese. At this point, I don’t want anything from this store. I wish I would have read the reviews before I even ordered. I have not had Donato’s pizza in about 20 years and just remember how decent it used to be.
Frequently Asked Questions About Donatos Pizza
What type of food does Donatos Pizza specialize in?
Donatos Pizza specializes in family-owned, crispy golden thin crust pizzas with famous Edge to Edge® toppings, along with oven baked subs, desserts, and appetizers.
What are the operating hours of Donatos Pizza in Shaker Heights?
Donatos Pizza is open Monday through Thursday and Sunday from 11:00 AM to 11:00 PM, and on Friday and Saturday from 11:00 AM to midnight. It is closed on November 27, 2025.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
Can I order from Donatos Pizza online or through a mobile app?
Yes, you can order online at donatos.com or use their mobile apps available on the Apple App Store and Google Play Store.
What payment methods does Donatos Pizza accept?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa payment methods.
Is Donatos Pizza family-friendly and do they have seating available?
Yes, Donatos Pizza welcomes families and has seating available, including high chairs and restrooms.
Are there any nearby transit options to Donatos Pizza in Shaker Heights?
Yes, Donatos Pizza is near the Warrensville–Van Aken (RTA Rapid Transit station) and the RTA Warrensville - Van Aken Rapid Station, which can help you easily access the restaurant.
What nearby places can I visit before or after dining at Donatos Pizza?
Nearby places include The Van Aken District for rentals, Shaker Heights Plaza for shopping, and Noggins Raw Bar and Pub for additional dining options.
Are there any fitness or health centers close to Donatos Pizza?
Yes, you can find the New Beginning Weight Management Center and Core Life Chiropractic nearby for health and wellness services.
Does Donatos Pizza provide any special offers or featured messages?
Yes, Donatos Pizza currently offers an add-a-side promotion for just $5.
Brand Certified Facts from Donatos Pizza
This information is certified by Donatos Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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