Business Details
About
Mexican Restaurant
Chipotle Downtown Shaker is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Chipotle Mexican Grill
3530 Warrensville Center Rd, Shaker Heights, OH
44122, United States
Hours
Reviews
2.6
427 reviews
5 stars
106
4 stars
56
3 stars
36
2 stars
31
1 star
198
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling uncomfortable due to the employees' negative attitudes.
Service Speed
Customers frequently reported long wait times, both in-store and for online orders, with many expressing frustration over slow service and understaffing.
Food Quality
Several reviews mentioned issues with food quality, including unsanitary conditions, incorrect orders, and poorly prepared items.
Cleanliness
The cleanliness of the location was criticized, with multiple customers noting dirty conditions and unsanitary practices.
- SOScotty OgletreeDec 30, 20251.0The lady in there was just rude and upset for no reason, slamming ingredients and doing small portions. Makes you feel like you’re in the wrong for trying to order food, idk. Saw her treating other customers like this, so it’s not personal but still unprofessional I won’t be back to this location, I’ve been twice and had bad experiences with staff twice.
- YTYvonne TaylorDec 26, 20251.0The staff that was working tonight 12/26 needs a teaching on customer service and customer etiquette. No point into going into details. I’m sure this location has heard that before. I’m sure the management knows they have workers with shitty attitudes. Do better, with the food and the service
- MMMick MDec 24, 20251.0Been sitting in line for over 45 minutes when I walked in it was only 5 customers in front me workers are just taken there time this is ridiculous
- SESleeping exeDec 19, 20255.0I just wanna say everytime I come in here, I HAVE. A lovely time and the staff are understanding and kind. I wish customers would stop making issues or complaints about their poor attitude towards these workers. It’s not only rude and disrespectful but it’s simply annoying for me as a customer to sit there and listen to someone complain or be upset about some food. I wish customers had better attitudes towards staff. I do and never have any problems. It is always ILLEGAL to take pictures of people without permission, and then posting them online to a store. Unacceptable. It’s always clean!
- DJDenisha JemisonDec 14, 20251.0This is by far the worse, nasty chipotle I’ve ever been to the workers is very unprofessional, especially the manager coffin. Different foods droppings into other containers and my boyfriend loves chipotle and every time I come to this one I’ll be like oh my God I have to leave to go to another one. Is anybody checking these reviews from corporate? Y’all really do need to look into this someone’s gonna really get sick. when the last time they washed these containers, who wanna eat from here?
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Downtown Shaker serve?
Chipotle Downtown Shaker offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Downtown Shaker?
Chipotle Downtown Shaker is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Downtown Shaker located?
It is located at 3530 Warrensville Center Rd, Shaker Heights, OH 44122, US.
Can I order Chipotle food online or through an app?
Yes, you can order online at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
How does Chipotle ensure the quality of its ingredients?
Chipotle uses only 53 real ingredients, prioritizing those sourced from farms with humane and sustainable practices as part of its 'Food with Integrity' principles.
How can I contact Chipotle Downtown Shaker via email or phone?
You can email them at OH.4078.DowntownShak@chipotle.com or call +1 216-716-1114.
Does Chipotle offer a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What dining options are nearby Chipotle Downtown Shaker?
Nearby dining options include Wendy's, Mendel's KC BBQ, Saffron Patch (Indian and vegetarian), Matsu Japanese Restaurant, and Chic N Batter cafe.
Are there transit options near Chipotle that can help me get there?
Yes, the van aken blvd at warrensville center road bus station is close by, making it easy to access Chipotle via public transit.
What other services and amenities are near Chipotle Downtown Shaker?
Nearby services include beauty and spa options like King Kutz Barber Shop and Lash Loft, medical centers like Insight Clinical Trials LLC, and convenience stores like 7-Eleven and ampm.