Chipotle Mexican Grill

Reviews

• GN

  Gary Norton

  Nov 10, 2025
  1.0
  The worst. I have been waiting 40 minutes for my online prepaid order and it's NOT ready. Other customers have been waiting for 90 minutes. Staff is rude.
• AA

  autie

  Oct 26, 2025
  1.0
  My experience today. This worker was very rude. She wouldn’t take my order, finished the person behind me and in front of me but wouldn’t finish my order. She has terrible customer service and shouldn’t be on front of the line with no people skills. She needs to lose the attitude she always seems to have.
• GM

  Girl Melanie

  Oct 26, 2025
  1.0
  Need new management, poor customer service. Stop trying to up charge everything especially with poor customer service. Tried to up charge me more for the same exact meal I got in Parma. I see why it has bad reviews.
• SR

  Sydney Richards

  Oct 21, 2025
  1.0
  I wouldn’t come to this place again if it were the last restaurant or “fast food” spot on earth. Let me explain what happened. My boyfriend and I stopped by for lunch, and he was greeted by a young lady on the line who made his bowl and treated him respectfully. When it was my turn, she didn’t even acknowledge me, just stared at me. I had to speak first and say, “I’d like a bowl with white rice.” She continued to stare without saying a single word, not even a simple “hello” or “what would you like on your bowl.” Her attitude was rude and unprofessional. I came to the conclusion that the young lady was being nasty toward me simply because I was with my boyfriend. I’ve never stepped foot in this location before, nor do I even know her. The behavior was completely uncalled for and made me very uncomfortable. To make it worse, she even asked if my boyfriend and I were together, completely inappropriate. I left those bowls right where they were, because there was no way I was eating food handled by such disrespectful staff. The place itself was filthy, the bathroom reeked of marijuana, and employees were eating over the food they were serving. It’s absolutely disgusting. This location needs to be inspected by the health department and shut down immediately.
• SF

  Sir Mario Fox

  Oct 17, 2025
  1.0
  The service was OK until a girl took over the line and wanted to rush me thru the line without putting everything i asked for in my bowl. Was out of fajita veggies and when I asked if more was coming she said "I don't know I just got here" instead of saying "let me check". Then proceeds to grab a fist full of cheese the I watched another employee drop avocado in. I tried to tell don't put it in my bowl but she was so interested in what her coworkers were talking about, she put it there anyway. When she finally looked back at me I told her what she did and asked if I wanted my bowl remade. I'm allergic and at this point I was in there so long cause no one wanted to work the line, I told her no and left. Please get employees who actually want to work or at least care about what they are doing so they don't hurt anyone. I could have died. This was at 4pm 10/17/2025 after I watched what looked like the store owner or some higher up walk thru the back cause she had on civilian clothes behind the line. I wish she would've saw the lady disregard for me and lack of care in her voice. She didn't care what she did or what happened to me. Never coming to this one AGAIN!!!! Makes me not even want Chipotle ever again!!!!

Frequently Asked Questions About Chipotle Mexican Grill