Dairy Queen Grill & Chill

4.0
721 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
4930 Park Ave W, Seville, OH
44273-9312, United States

Hours

Reviews

4.0
721 reviews
5 stars
355
4 stars
182
3 stars
73
2 stars
33
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely; some report friendly and fast service, while others mention rude staff and order mistakes.

Food Quality

Food quality is inconsistent; while many enjoy the ice cream and some menu items, others report cold or poorly prepared food.

Cleanliness

The restaurant's cleanliness is noted positively by some, but others report unsanitary conditions, particularly in the dining area and restrooms.

Order Accuracy

There are frequent complaints about incorrect orders and the need for better attention to detail during order preparation.

Pricing

Customers express mixed feelings about pricing, with some finding it reasonable while others consider it too high for the quality received.
  • JM
    Jacob Manz
    Oct 23, 2025
    5.0
    Great prices, fast service!
  • JC
    Jamie N Czech
    Oct 19, 2025
    5.0
    Mom had a sundae & I had a mocha coffee blizzard & it was reeeeally good!!
  • KG
    kevin gordon
    Oct 5, 2025
    4.0
    Probably one of the better double cheeseburger deluxe as I’ve had at the Dairy Queen. Took a little longer, but it’s well worth it.
  • RC
    rao creations
    Sep 6, 2025
    5.0
    our order was prepared perfect! always a pleasant experience!
  • JH
    John H
    Sep 2, 2025
    1.0
    They made both my blizzards wrong. It seemed like the kid at the window was having a bad day or something. No smiles or anything. I called to let the manager know that they messed it up and I had to come back to the store in order for them to fix it. Luckily i live close. The manager was a female. When she came up to me and asked me how she could help me I said i spoke to the manager. Her response was thats me. No smile or anything. She came across with an attitude also. Also, I thought according to Medina health codes you are not to take food across a counter after it was given to a customer. I live right around the corner from them and have spent a lot of money here. This experience is making me rethink how much business i give them. The customer service really needs some attention.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and chicken strip baskets.

What are the operating hours of Dairy Queen Grill & Chill in Seville, OH?

Dairy Queen Grill & Chill is open daily from 11:00 AM to 10:00 PM.