McDonald's

Reviews

• JJ

  Jason Jandes

  Mar 28, 2026
  3.0
  It's McDonald's. It's just what you would expect it to be.
• JY

  James Young

  Feb 24, 2026
  4.0
  It's McDonald's
• SS

  Shawn

  Feb 9, 2026
  1.0
  Horrible service, people were rude and food was Horrible
• DI

  Doug Immell

  Dec 21, 2025
  1.0
  We were driving home after a weekend out of town. We decided to stop for coffee at this location. We made the error of going into the store to stretch our legs and place our order inside the store. When we entered the store the only person at the counter was helping someone else. We walked up to an open kiosk to place an order. Once we finished our order, we waited for a receipt to come out of the kiosk. We heard the sound of the printer and the paper roller activating after we paid for our order. No receipt was produced by the kiosk. No order number appeared on the kiosk screen. My wife and I waited with multiple other people for our orders. No orders appeared to be coming out to the front counter to pick up for about 5 min or more. In talking to other customers, they had used kiosks to place their orders. None of them had an order number because there was no paper in 3 of the 4 kiosks. I noted that at the top of the kiosk was a light blinking red on the kiosks that produced no receipt. The only one that produced a receipt had an orange blinking light. At the 10 min point of waiting for our small order, we heard a team lead or manager chewing out the staff in the kitchen. Suddenly orders finally started appearing. Unhappy customers who had no order number started asking for their order status. The service counter employee had asked us what our order number was after standing there for more than 15 min. We told her we got no receipt so we had no idea. We told her what our order consisted of and she went back and located it. 20 min after we walked into the store for 2 large coffees, a chocolate milk and 3 cheeseburgers, we finally left the chaotic store with our order. My opinion about kiosks is that they literally cannot replace a person, but they normally work correctly, i doubt they are going away. Kiosks require attention to ensure they function correctly. This particular store has poor management. Chaos in the kitchen is a sign of very poor management. Poor processes and poor training equals a poor product and a poor customer experience. If this store was the first ever McDonalds store in existence, it would close down very quickly due to experiences like this one. We drive down Hwy 32 frequently. I will not stop at this store again.
• JG

  Jessica Gardner

  Nov 13, 2025
  3.0
  They usually always get my orders wrong and the copy absolutely tastes awful I don't know what they have done to their coffee but I can go to any other McDonald's and it tastes good go to West Union McDonald's and it's nasty. We've gotten chicken nuggets from there that was stale and old French fries that were cold and soggy not a good experience giving them the stars is probably giving them a positive credit

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