Sortino's Italian Kitchen is a new age red sauce restaurant where old-school Italian cuisine meets the modern age. Sortino's brings to Sandusky a tradition of hospitality established by Giorgio and Giacomo Sortino more than 60 years ago when they opened the original Sortino's Little Italy. Diners enjoy a wide range of Italian menu items, including pasta, brick oven pizza and baked entrees.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.