Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times for their orders, often exceeding 20 minutes, even when the restaurant was not busy.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.
Employee Attitude
Numerous customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the bathrooms and dining area.
Mixed Experiences
While some customers praised individual staff members and specific experiences, overall feedback indicated a significant decline in service quality.
JR
Jessie Rollins
Feb 11, 2026
1.0
Pretty sad the manager there doesn't even realize how horrible she is! The reason the food is always cold is because you allow your employees to not keep it on the warmer they bag it and put it to the side of the warmer... make it make sense.... the sad part is she don't even remember being disrespectful to me a month prior...
AH
Amanda Harris
Dec 22, 2025
5.0
This is The Best McDonald's in Sandusky.
J
J *
Dec 14, 2025
1.0
We were asked to pull up and wait over 15 minutes for a very small order of two McDoubles, two fries, and a 4-piece nugget. When the food was given to us we were missing one burger and one fry.
I went inside to get the rest of the order, and the burger I was given was covered in a brown, wet liquid. I returned it immediately to be remade. The store was filled with employees and was not busy at the time.
I don’t understand how such a simple order took over 30 minutes and was still wrong and poorly handled. Very frustrating experience.
IM
Ian Mendiola
Dec 14, 2025
1.0
Service was incredibly slow, especially considering the place was nearly empty—they even forgot my order, and I had to come back for it. When I finally got my food, the burger was really sloppy and overly greasy, which made the whole experience pretty disappointing.
AE
Anisa Eggleston
Nov 30, 2025
2.0
Slow as fast food goes. Took 10 minutes for our food eating in. They forgot the drink cup. We only order 3 cheeseburgers, the buns were stale and over toasted, so hard. The burgers were very thin for McDonald's burgers and tough. They have a play place which looked clean.