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Dunkin' Zero
Brand Certified

Dunkin'

3.4
(514 reviews)

Business Details

2228 Hayes Ave, Sandusky, OH
44870, United States
(419) 502-2929
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Sandusky, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2228 Hayes Ave, Sandusky, OH
44870, United States

Hours

Reviews

3.4
514 reviews
5 stars
202
4 stars
102
3 stars
54
2 stars
35
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including slow wait times, rude staff, and incorrect orders.

Product Availability

Customers frequently noted that the store was out of various items, including hot coffee and donuts.

Employee Attitude

Several reviews highlighted unprofessional behavior from employees, including confrontational attitudes and lack of customer engagement.

Food Quality

Many customers expressed dissatisfaction with the quality of food, mentioning stale donuts and poorly prepared sandwiches.

Management Issues

Reviews indicated a lack of effective management, with reports of disorganization and untrained staff contributing to negative experiences.
  • JL
    Jason Lenke
    Feb 21, 2026
    3.0
    They have mint seasonally. I'm not fond of that since mint is my favorite.
  • DD
    Dave Davis
    Feb 10, 2026
    1.0
    Had a few minutes to spare so I stopped in for a French Vanilla cappuccino. Well one machine was broken then the young lady tried the other. Yup it wasn't working either. After almost 10 minutes I just left without my cappuccino seemed they needed the money to fix their equipment. This place is about as reliable as the milkshake machine at McDonald's. Won't go back
  • VM
    victoria mcelroy
    Feb 2, 2026
    2.0
    Service was slow. I did an order through the app for drive thru pick up and still waited at the window after 5 cars went. Also ordered a latte and got coffee.
  • JS
    J S
    Feb 1, 2026
    1.0
    Dunkin Don't. Walked in with two friends. Completely invisible. Stood there for 5 minutes with no words offered. Not even eye contact. Employee prioritized gossiping with off-duty friend right next to us like we're potted plants. Kid emerges from back. Finally. "I'm just a baker, someone will be with you shortly." Plot twist: No one was. Even though three other employees within spitting distance. He walks back, grabs a donut off the rack, and eats it in full view of us. Absolute legend. Worker finally approaches: "Alright what can I get for you?" We start saying our order and she's not even talking to us. Drive through stole her heart. Eventually score our black coffees. They slap them on the far counter without saying anything... "are these ours???" 5+ minutes for a black coffee that tastes like my uncles ash tray. Final test, we leave to walk out and turn and say "goodbye have a good day" Cashier raises hand without looking up—the most human interaction we got. Thank you dunkin donuts for the reminder of how important human connection is.
  • EA
    Eric Aftoora
    Dec 25, 2025
    1.0
    Not only one time did they not have hot coffee the entire day... It actually happened twice in 6 weeks. Dunkin' donuts with no hot coffee. Apparently they kept their doors open those two days because they could offer iced coffee and they justified it justly. One of the top 5% worse dunkin' donuts east of the Mississippi.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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