Business Details
About
Mexican Restaurant
Chipotle Sandusky Milan Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
1,319 reviews
5 stars
534
4 stars
237
3 stars
101
2 stars
79
1 star
368
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and unwelcome.
Cleanliness
The restaurant consistently received complaints about its cleanliness, with reports of dirty tables, overflowing trash, and unsanitary food prep areas.
Food Quality
Customers reported issues with food quality, including small portion sizes, cold or poorly prepared food, and missing ingredients.
Order Fulfillment
Many customers experienced problems with order fulfillment, including being told to order online only, long wait times, and incorrect orders.
Management Issues
Several reviews pointed to poor management and disorganization, with staff not following proper procedures and a lack of effective communication.
- TTTiff4 days ago2.0One person on the line and a line of people trying to be served. Trash over flowing in the lobby. Dirty tables. This location has gone downhill.
- EMErick MNov 15, 20251.0I love chipotle, but this was the worst meal I ever received. The chicken tasted funky, and the “carne asada” was tough and chewy. I never understood how people didn’t like chipotle, but if this were the location I tried for my first time, I’d feel the same way. Thankfully I'm not a local. The staff were nice, and the portion was fair, but I still threw it away.
- JDJoseph DeMarcoNov 10, 20255.0We would like to take this opportunity to THANK the store Manager, sorry I don't remember his name, along with his staff for a fantastic event. This was the first time we used Chipotle for catering. You made it very easy, our high school teens at St. Peter's Curch fully enjoyed the food. We will certainly be using Chipotle Sandusky for future events! Thank you very much. We would highly recommend 👌. Joe D.
- ESEmily SchulteOct 26, 20251.0Family of 5 went in to eat dinner after a day of swimming, the workers were all so rude & kept complaining that they didn’t want to be there… we got our food & sat down & the station where you get your drinks, silverware etc. was filthy! & just out of nowhere they changed walk ins to online orders only! So people kept coming in to get food & they kept saying online orders only, & were being so rude about it to customers! The man that was in charge needs to find a new job! Will not be back to this location!
- ABAnnie BrandonOct 25, 20251.0My family loves Chipotle and this was the worst Chipotle we've ever been to. Understaffed/too slow, longest we've ever waited at a Chipotle. The first two people who helped us were at least nice, but I asked the cashier to add the chimmichurri sauce and she acted like I'd asked her to cook 10 meals from scratch herself in the next 30 seconds. The attitude was appalling, and I don't think I was demanding or rude when I asked. This Chipotle is an embarrassment to Chipotles.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in Sandusky?
The Chipotle Mexican Grill is located at 4318 Milan Rd, in the Erie area of Sandusky, OH 44870, in the plaza in front of Meijer.
What are the operating hours for Chipotle Sandusky Milan Road?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Sandusky Milan Road offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I place an online order for Chipotle in Sandusky?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
What type of food and dining experience does Chipotle Sandusky Milan Road offer?
They offer a fast-casual dining experience with a customizable menu including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, real ingredients.
Is Chipotle Sandusky Milan Road LGBTQ friendly?
Yes, the location welcomes LGBTQ customers.
What are some nearby places I can visit before or after dining at Chipotle?
Nearby you can visit Mrs Fields Cookies bakery for dessert, Crazy 8 children's clothing store for shopping, or Max & Erma's American restaurant for other dining options.
Are there entertainment options near Chipotle on Milan Road in Sandusky?
Yes, nearby entertainment options include Cinemark Stadium and Carmike Plaza 8 cinemas, where you can catch a movie before or after your meal.
Can I find fitness or wellness services near Chipotle in Sandusky?
Yes, Planet Fitness gym and Ming spa are close by if you want to work out or relax after dining at Chipotle.
What payment methods and additional services does Chipotle Sandusky Milan Road offer?
They accept credit cards and offer services such as catering, gift cards, and online orders with delivery options.