Subway

Reviews

• SM

  shelby Metzgar

  Oct 17, 2025
  1.0
  Eat here all the time, usually oder in store and watching them make it.... however this time I ordered online because it was already 8 oclock. that way they weren't wating on us late. I ordered 2 steak and cheese with extra meat, both are literally barely half the amount of a regular serving of meat, the one had none of the peppers and veggies we ordered and the bread is a half size of normal. The other the bread is completely inedible. Tried to call and guess what, NO ANSWER! I will be going there tomorrow morning for a full refund. Wish I could a add the photos I took for you to see because you would be just as enraged! 30 bucks and a tip for a sub that wont even fill up my 3 year old.
• ML

  Mark Lewis

  Sep 7, 2025
  1.0
  They just lost me as a customer. I go maybe 3--5 times a week - once I sent my wife and they knew who the sandwich was for just based on the order. Today the snotty teenager behind the counter gave me an experience bad enough I really don't care to ever visit this location ever again - and maybe not even a Subway. Where to start? Rock-hard, dry-as-a-desert, inedible bread. I got a 6in, and it had already been cut previous. It would amaze me if the bread had been baked in the last 48hr it was that bad. There is no way they couldn't feel how bad it was before even making the sandwich; they just did not care. Next? Ah, ok, remember how I mentioned I go more often than I probably should? Yeah - until yesterday when they all had a meeting (according to the teen at the counter) a normal 6" Titan Turkey was 8 slices of turkey. I would get extra, which is 50% more, totaling 12 slices of turkey. Today? A normal 6" is now just 6 slices of turkey, and extra now just gets you 9 instead of the 12 I got just two days ago when I was there last. They reduced the "normal" amount of meat by 25-33%. The worker confirmed yes, they "just had a meeting yesterday and changed it". It's no wonder Subway in general is failing, but I certainly hope the franchise owner of this one realizes I have two other Subways right here in town, and plenty others nearby, and you just lost my $50 or so a week I used to spend at yours. May not sound like much but in a small town like Salem it doesn't take much for a restaurant to fail - we have plenty of examples of it to show you.

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