Dairy Queen Grill & Chill

3.3
345 reviews
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Business Details

432 E Main St, Russells Point, OH
43348-9756, United States
(937) 842-3138
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
432 E Main St, Russells Point, OH
43348-9756, United States

Hours

Reviews

3.3
345 reviews
5 stars
141
4 stars
48
3 stars
32
2 stars
27
1 star
97

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and incorrect orders, leading to a negative perception of service quality.

Food Quality

Several reviews mentioned poor food quality, including cold items, incorrect orders, and complaints about the freshness of ingredients.

Cleanliness Concerns

Customers expressed concerns about cleanliness, with reports of dirty conditions and unsanitary practices observed in the kitchen.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, highlighting good experiences with specific items like Blizzards and friendly staff.

Operational Challenges

The business faced operational challenges, including being closed unexpectedly and issues with management and employee performance.
  • ML
    Megan Lewis
    Oct 8, 2025
    1.0
    They are apparently closed until 2026.
  • JL
    James Lee
    Sep 3, 2025
    5.0
    Been awhile since I ate burgers at DQ. They were good. Usually just get a blizzard.
  • CP
    Chloe Peters
    Jul 30, 2025
    1.0
    Came and ordered 2 meals, one was a plain cheeseburger. Had to repeat our entire order twice, confirmed side and drinks more than that. Got to window and asked her to repeat the order since she was seemingly having a hard time, she repeated back AGAIN a plain cheeseburger just to hand us one that was dressed. Asked for it to be corrected and they tried to pull our car after another several minute wait. We denied and had a cheeseburger out as soon as she closed the window. Another employee then came up and said we ordered wrong and that we needed to move instead of checking the one sand which they just handed us. Rude staff, long wait, and felt like none of them even wanted to be there. From the reviews this is not a new problem.
  • AG
    Ami Green
    Jul 28, 2025
    1.0
    Ordered what we always order and they got it completely wrong. We had to throw it away. I called and they said “well, I don’t know what I can do about it” That comment alone is the reason my family will now go somewhere else to get a sweet treat.
  • LC
    Lauren Case
    Jul 9, 2025
    1.0
    if i could rate this place zero stars, i would. we waited in line for about 30 minutes. we got pretzel sticks and queso, by the time we got our pretzel sticks they were hard and cold. one of our queso’s had a hair sticking out of it. my boyfriend went in to get another queso and waited over 30 minutes INSIDE. he got to the counter and nobody asked him what he needed. he stood there for 10 minutes. awful service, poor cleanliness, never coming back here again.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Russells Point?

The Dairy Queen Grill & Chill in Russells Point is open from 10:30 AM to 9:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 10:00 PM on Friday and Saturday.

What are the signature menu items at Dairy Queen Grill & Chill?

The signature menu items include soft-serve ice cream cones, Blizzard® Treats, shakes & malts, Grillburgers®, and Chicken Strip Baskets.