Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
540 reviews
5 stars
284
4 stars
104
3 stars
54
2 stars
31
1 star
67
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially in the drive-thru, with long wait times for food.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
While some customers praised the food as fresh and tasty, others complained about overcooked items and inconsistent quality.
Staff Attitude
Feedback on staff varied, with some praising friendly service while others noted rude or unhelpful behavior from certain employees.
Cleanliness
Several reviews mentioned cleanliness issues, including the need for updates and better maintenance of the dining area.
- MMMichael4 days ago2.0I have been coming to this place for multiple years at this point and through all of those multiple years I have seen it thrive and go downhill and it has completely gone downhill. It takes forever to get any food and even when you do, you have to make sure to check because no matter what there's something that's going to be missing.
- CCChristi4 days ago1.0we rarely ever go to this Dairy Queen because the attitude of the employees is crazy. They got my order wrong twice and I just took it the second time, even though I watched her make it wrong just because I didn’t want them to be rude to me. hundred percent take the extra hike to Ravenna.
- TTThousand TimeOct 12, 20252.0Took 20 minutes for 2 chicken baskets at 9pm with nobody ahead of me. 🤔
- APAnn PatellaSep 26, 20255.0The usual for a D. Q., but appreciated patient service, even though I somehow skipped the drive-through ordering option.
- WBWendy BeckleySep 14, 20252.0Got 2 chicken tender basket. Its supposed to come with Texas toast . they gave both of Us a piece of white bread cut in half. Not even Toasted . not texas toast. . That's the best part of the meal. I cant believe they didn't even toast it or put butter on it or anything. Then we go to call them and the number on the receipt is just a fax number . imagine that. Needless to say we weren't very happy about that at all.
Frequently Asked Questions About Dairy Queen Grill & Chill
What is the address of Dairy Queen Grill & Chill in Rootstown, OH?
Dairy Queen Grill & Chill is located at 4009 State Rte 14, Rootstown, OH 44272-9720, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open every day from 10:00 AM to 10:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers, shakes & malts, and items from DQCakes.com.
Does Dairy Queen Grill & Chill provide facilities suitable for families and kids?
Yes, the restaurant is family-friendly, welcomes children, and has seating with outdoor options, restrooms, and free WiFi.
Is there a drive-thru service available at this Dairy Queen location?
Yes, there is a drive-thru service available for convenience.
Can I place a mobile order or get mobile deals at Dairy Queen Grill & Chill?
Yes, mobile ordering, rewards, and exclusive mobile app deals are available.
Where can I find more information or order online for Dairy Queen Grill & Chill?
You can visit their website at https://www.dairyqueen.com/en-us/locations/oh/rootstown/4009-state-rte-14/44653/ or order online at https://www.dairyqueen.com/en-us/order/pickup/n/44653/.
What nearby places can I visit before or after enjoying a meal at Dairy Queen Grill & Chill?
Nearby you can visit Edinburg Auction for antiques and shopping, Adam's Action Figures & Comics for collectibles and gifts, or Gionino's Pizzeria for additional dining options.
Are there any nearby services that might be helpful if I need automotive assistance?
Yes, nearby there are several automotive services such as Complete Service Center & Towing, Edinburg Automotive Repair, and Interstate 76 Truck & Trailer Repair.
If I'm traveling to Dairy Queen Grill & Chill, what public services are located nearby?
Nearby public services include Edinburg Township Admin for community support and Portage County Medical Society Sheriff's Department for emergency and law enforcement services.