Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
544 reviews
5 stars
286
4 stars
105
3 stars
54
2 stars
31
1 star
68
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor customer service, including rude staff and unresponsive management.
Food Quality
While some customers praised the food as fresh and tasty, many others complained about incorrect orders, overcooked items, and unsatisfactory food quality.
Staff Attitude
Feedback highlighted a mix of friendly and unprofessional staff behavior, with some employees being helpful and others displaying rudeness or lack of knowledge.
Cleanliness
Several reviews mentioned cleanliness issues, including a dirty environment and outdated facilities.
Ice Cream Praise
Despite the issues, many customers enjoyed the ice cream, noting it as a highlight of their experience.
- JFJon FloydDec 30, 20255.0I have been here don't know when, but I do know there okay and all of the diary queen food chain in different places...
- SJSara JoynerDec 23, 20251.0Has no problem taking money but cant make an order to save there life. Won't answer there phones for over and hour and when do they just hang up on you. Terrible customer service and won't refund when they are in the wrong but wait 25 mins for food and not get right. The worst of the worst im not sure how they own a business.
- CCCliffordDec 23, 20255.0Best ice creams in town
- MMMichaelNov 19, 20252.0I have been coming to this place for multiple years at this point and through all of those multiple years I have seen it thrive and go downhill and it has completely gone downhill. It takes forever to get any food and even when you do, you have to make sure to check because no matter what there's something that's going to be missing.
- CCChristiNov 19, 20251.0we rarely ever go to this Dairy Queen because the attitude of the employees is crazy. They got my order wrong twice and I just took it the second time, even though I watched her make it wrong just because I didn’t want them to be rude to me. hundred percent take the extra hike to Ravenna.
Frequently Asked Questions About Dairy Queen Grill & Chill
What is the address of Dairy Queen Grill & Chill in Rootstown, OH?
Dairy Queen Grill & Chill is located at 4009 State Rte 14, Rootstown, OH 44272-9720, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open every day from 10:00 AM to 10:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers, shakes & malts, and items from DQCakes.com.
Does Dairy Queen Grill & Chill provide facilities suitable for families and kids?
Yes, the restaurant is family-friendly, welcomes children, and has seating with outdoor options, restrooms, and free WiFi.
Is there a drive-thru service available at this Dairy Queen location?
Yes, there is a drive-thru service available for convenience.
Can I place a mobile order or get mobile deals at Dairy Queen Grill & Chill?
Yes, mobile ordering, rewards, and exclusive mobile app deals are available.
Where can I find more information or order online for Dairy Queen Grill & Chill?
You can visit their website at https://www.dairyqueen.com/en-us/locations/oh/rootstown/4009-state-rte-14/44653/ or order online at https://www.dairyqueen.com/en-us/order/pickup/n/44653/.
What nearby places can I visit before or after enjoying a meal at Dairy Queen Grill & Chill?
Nearby you can visit Edinburg Auction for antiques and shopping, Adam's Action Figures & Comics for collectibles and gifts, or Gionino's Pizzeria for additional dining options.
Are there any nearby services that might be helpful if I need automotive assistance?
Yes, nearby there are several automotive services such as Complete Service Center & Towing, Edinburg Automotive Repair, and Interstate 76 Truck & Trailer Repair.
If I'm traveling to Dairy Queen Grill & Chill, what public services are located nearby?
Nearby public services include Edinburg Township Admin for community support and Portage County Medical Society Sheriff's Department for emergency and law enforcement services.