Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
758 reviews
5 stars
249
4 stars
147
3 stars
118
2 stars
61
1 star
183
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rudeness and lack of attention from staff.
Order Accuracy
Many customers reported incorrect orders, missing items, and issues with food preparation.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about stale items and incorrect ingredients.
Management Issues
Feedback indicated a lack of effective management, with reports of unprofessional behavior and inadequate problem-solving.
Wait Times
Customers frequently experienced long wait times in both drive-thru and in-store, often leading to frustration.
- ARAshley RogersNov 14, 20252.0Save yourself the time and don’t go to this location at night. Stopped to get my son the food he wanted, waited 5 minutes for nuggets that weren’t even the spicy ones we ordered. Also the sandwich was wrong 😐
- LKLogan KoonsNov 13, 20251.0Just got home with my meal to find uncooked bacon on both my burgers. Drove all the way back up there and heard the manager tell the employee that it was because the oven/griddle had just been fixed. Admitting that they put UNCOOKED bacon on both my sandwiches. i waited around 20 minutes for them to remake my 2 JBC's. STAY AWAY.
- RRRobert RichardsonNov 10, 20251.04 employees standing around talking among themselves, and waited 2 minutes before one of the said what's up, and they got the order wrong twice..so disappointed
- KNKristi NullOct 30, 20251.0Seems like staff is on some kind of substance with how they're acting, food came out so burnt it's inedible, looks unclean, and they aren't answering phones to fix the issues they've caused. Laughable service.
- LBLauren BroskiOct 11, 20251.0The worst fast food place ever. Go on my break sometimes and get the same thing everytime, always missing some items and when asking for them- the attitude of the workers is disgusting. Was told today what I usually order is not a thing and they can’t just take the bun off the sandwich for me, they literally could not comprehend how they could do this. Told me to pull up after spending awhile to them explaining to just put the patties and everything else in bag except the bun. Told them I literally had a gluten allergy and cannot have the bread and heard them all laugh in the back. Will probably never be back. Everyone there hates their lives and jobs and take it out on everyone else.
Frequently Asked Questions About Wendy's
Is 678 Rocky River Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Rocky River, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Rocky River, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (440) 333-4377.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 678 Rocky River Wendy’s serve breakfast?
Yes, this Wendy’s location in Rocky River, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Is this Wendy's location open for dine-in and delivery?
Yes, this Wendy's serves dine-in customers and offers delivery where available.
Does Wendy's Rocky River serve breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides.
How can I order Wendy's food online or via mobile app?
You can order through the Wendy's mobile app or at order.wendys.com by selecting this location.
What payment methods does Wendy's Rocky River accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on the Wendy's website, mobile app, and at the restaurant.
How can I provide feedback or contact the Wendy's Rocky River location?
You can contact Customer Care via live chat on their contact page, call 888-624-8140, or reach the location directly at (440) 333-4377.
Are there any nearby transit centers that can help me get to Wendy's Rocky River?
Yes, the Westgate Transit Center and RTA Westgate Transit Center bus stations are nearby, making it convenient to reach Wendy's by public transportation.
What nearby places can I visit before or after dining at Wendy's Rocky River?
You can visit the Rocky River Brewing Company for a drink, Savers thrift store for shopping, or The Keith Gallery for art exploration nearby.
Are there other fast food restaurants near Wendy's Rocky River?
Yes, nearby fast food options include Raising Cane's for chicken, Arby's for sandwiches, and Panda Express for Asian cuisine.