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Brand Certified

Wendy's

3.3
(768 reviews)

Business Details

(440) 333-4377

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
21250 Center Ridge Rd., Rocky River, OH
44116, United States

Hours

Reviews

3.3
768 reviews
5 stars
251
4 stars
148
3 stars
117
2 stars
63
1 star
189
  • RG
    Ryan G
    1 day ago
    1.0
    Disgusting. Ordered two frosties at the drive through and it looked like it was done then he walked away and brought them back one at a time. The cup was sticky and caps where half off. They just looked at us strange before they took them back as well. What did they do when I couldn't see the frosties. Why where they sooooo sticky and the caps not in properly?
  • DS
    DJ The Second
    5 days ago
    2.0
    Horrible and absolutely terrible customer service from the drive through guy. I think his name is Justin. You'd know him because he's a bigger guy with glasses with an unkempt scruffy beard and he sounds like hes yelling into the speaker. Very poor customer service skills. After you're done ordering(and after he keeps saying "IS THAT IT???" which is also VERY rude), he'll just say "COME TO THE WINDOW". I don't how this franchise is training it's workers but its abysmal. No real greetings, just cold, lackluster and rude. I get working at a fast food place can be taxing and annoying. But you DO KNOW that you're dealing with the public and you should good to excellent customer service. I mean seriously, "come to the window"?? Where else am I going to go? The bathroom?
  • CM
    Carolyn McGreal
    Feb 11, 2026
    2.0
    Ordered at the drive thru. They didn’t have any salad!?I ordered a Wendy’s double with kechup and a grilled chicken. They gave me a double cheeseburger with lettuce tomato pickles and sauce. They didn’t give me my receipt so I can’t even complain.
  • JR
    Jesse Record
    Feb 7, 2026
    1.0
    The way the manager of this store talks to customers and tries to lie her way out of accountability is honestly pathetic. A change in management is desperately needed.
  • TH
    Topher Helm
    Feb 7, 2026
    1.0
    This Wendy’s routinely forgets items from your order and food often arrives cold. Tonight my order was placed at 10:17p and when my third dasher went to get the food at 11:15p, it still wasn’t ready.

Frequently Asked Questions About Wendy's

What are the operating hours for the drive-thru at this Wendy's location?

The drive-thru is open daily from 6:30 AM to 1:00 AM.

Is this Wendy's location open for dine-in and delivery?

Yes, this Wendy's serves dine-in customers and offers delivery where available.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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