Arby's

3.9
611 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
21412 Center Ridge Rd, Rocky River, OH
44116, United States

Hours

Reviews

3.9
611 reviews
5 stars
289
4 stars
147
3 stars
82
2 stars
28
1 star
65

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with many experiencing cold, stale, or improperly prepared items.

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and poor complaint handling.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Cleanliness

Concerns raised about cleanliness, including reports of hair in food and unsanitary conditions.

Speed of Service

Long wait times reported, especially in the drive-thru, with some customers experiencing delays of over 20 minutes.
  • TT
    Thiccdiskboy Thicc
    6 days ago
    1.0
    Terrible service for asking for dine in when I chose caryout on the app( no dine in option on app) Waited 15 minutes for One Milkshake even after telling them 2 times the order was for us. Great Food TERRIBLE FOOD SERVICE. Just comes to show even nice people get treated poorly.
  • MS
    megen shimmin
    Dec 12, 2025
    5.0
    I'm really upset I didnt keep the receipt because everything was amazing! Huge shout out to the gentleman working 12/12/25 at 1030 PM. Everything was fresh and the buffalo chicken slider was made perfectly
  • KG
    Kenneth Gross Gross
    Nov 19, 2025
    1.0
    Spent 35 dollars food was cold had to give it to be reheated the Jalapeno poppers were freezer burnt the steak nuggets we hard as a rock I will never eat at this location again highly disappointed we even told them about it as we were leaving showed them we were throwing away are whole order not that we wanted anything but they could of at least offered to redo our meal we ain't want it but the offer would of been nice...
  • JL
    Jake Ludwick
    Nov 7, 2025
    1.0
    Awful customer service. The person working the drive thru was extremely rude
  • PP
    Peter Parker
    Oct 23, 2025
    4.0
    It's fast food