Wendy's

3.0
1611 reviews
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Business Details

820 Richmond Rd, Richmond Heights, OH
44143, United States
(216) 291-2525
https://locations.wendys.com/united-states/oh/richmond-heights/820-richmond-rd
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About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
820 Richmond Rd, Richmond Heights, OH
44143, United States

Hours

Reviews

3.0
1,611 reviews
5 stars
398
4 stars
334
3 stars
255
2 stars
158
1 star
466

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional staff, with many customers expressing frustration over poor service and lack of urgency.

Order Accuracy

Many customers reported frequent mistakes with their orders, including receiving incorrect items or missing components.

Wait Times

Customers frequently complained about excessively long wait times, both in the drive-thru and inside the restaurant, often exceeding 20-30 minutes.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsanitary conditions.

Management Issues

There were multiple mentions of poor management and a lack of supervision, contributing to the overall negative experience.
  • BM
    Brittany Martin
    4 days ago
    1.0
    Terrible wait time, Terrible customer service from management. I would stay away from this place as much as possible. Every visit I regret getting in the line your guaranteed to wait 15 minutes.
  • MC
    Mario Gabriel Contreras
    4 days ago
    1.0
    AVOID AT ALL COST. Kitchen in disgusting condition, workers on screaming at people telling them they’re going to fight them over the phone behind the counter. Food takes longer than 30 minutes on simple orders. Take your money somewhere else. Even a different Wendy's will do.
  • JM
    Jackie Mitchell
    Jan 4, 2026
    1.0
    we pulled up to the drive thru with my dog and the employee gave him a nugget through the window. the manager complained and charged us for a 4 piece nugget 💀 also they messed up our order three times until we finally just cut our losses and left. we were rooting for you, Richmond Heights Wendy’s!!!
  • JJ
    John
    Dec 28, 2025
    3.0
    As I sat at the drive through window there was a girl with long red hair and yellow finger nails, she was filling the mixed drink machine with cups. She took a napkin and twisted it around and shoved it up her nose and twisted it around to clean her nose out!!! NASTY! NEVER SAW HER WASH HER HANDS...
  • MB
    megan Bud
    Dec 7, 2025
    1.0
    I’ve lived super close to here for several years and love wendys food but I only come up here very rarely because the experience is ALWAYS , every single time, terrible. The wait is atrocious, the people(kids) who work here are rude and have no work ethic. They will mess up your order every single time , so be sure to check your bags . And it’s not just me , everyone who lives near here knows this wendys is horrible
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Frequently Asked Questions About Wendy's

Is 652 Richmond Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's located at 820 Richmond Rd, Richmond Heights, OH?

The drive-thru is open daily from 6:30 AM to 2:00 AM.