Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.0
1,604 reviews
5 stars
397
4 stars
335
3 stars
255
2 stars
160
1 star
457
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling ignored or mistreated.
Speed of Service
Customers frequently reported long wait times, both in the drive-thru and inside the restaurant, with some waiting over 30 minutes for their orders.
Food Quality
While some customers enjoyed the food, many reported receiving cold or improperly prepared items, including incorrect orders and unsanitary conditions.
Staff Attitude
Several reviews mentioned a lack of enthusiasm and poor attitudes from employees, contributing to a negative dining experience.
Management Issues
Customers expressed concerns about poor management and organization, suggesting that the staff lacked proper training and supervision.
- CMCarol MorusNov 5, 20251.0They were open but ignored us in the drivethru, we were not able to get food here at 10pm even though they are supposedly open later than that.
- GAGeno AikenNov 3, 20251.0I don’t usually write review but this place has never given me tomato on my sandwiches, and I go to Wendy’s for the fresh sliced tomato… also they gave me ginger ale not sprite
- VGVlad GershenzonNov 1, 20251.0Been there a few times, and both times had to wait a very long time, an unreasonable amount of time for my orders.
- MMMayaOct 26, 20251.0Employees here are miserable and seem to hate their own lives, so they project their hatred towards themselves to you. I get working fast food can be tough, but smile for once, and not sound like a robots. McDonald employees have it worse, and they at least still have great customer service!
- RRRemnantOct 18, 20251.0This is by far the rudest fast food restaurant in the area. I hate even patronizing, but it's the closest one to where I live. It's almost like they say, ok who is the rudest person here? Let's put them on the drive thru....They take your order fast to the point where it is rude, never a pleasant voice, they tell you to pull around without repeating your order or telling you the price, etc. It has always been like this which makes me think that there is a problem with management. Very poor customer service.
Frequently Asked Questions About Wendy's
Is 652 Richmond Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Richmond Heights, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Richmond Heights, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (216) 291-2525.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 652 Richmond Wendy’s serve breakfast?
Yes, this Wendy’s location in Richmond Heights, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's located at 820 Richmond Rd, Richmond Heights, OH?
The drive-thru is open daily from 6:30 AM to 2:00 AM.
Is this Wendy's location currently open?
Yes, Wendy's at 820 Richmond Rd is open and committed to serving quality food daily.
Does this Wendy's offer breakfast options?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides.
How can I place an order online for pickup or delivery at this Wendy's?
You may order online at order.wendys.com or via the Wendy's mobile app by selecting this location.
What payment methods are accepted at this Wendy's?
Accepted payment options include American Express, Cash, Discover, Mastercard, and Visa.
Does this Wendy's have a drive-thru and offer dine-in services?
Yes, it has a drive-thru and offers dine-in services but does not have curbside pickup.
How can I contact this Wendy's location for questions or feedback?
You can call (216) 291-2525 or reach their Customer Care team via the Wendy's Contact page or survey link.
Are there any convenience stores near Wendy's at 820 Richmond Rd?
Yes, Sunoco and MAPCO convenience stores are located nearby for quick stops before or after your meal.
Where can I find car rental agencies near this Wendy's?
Enterprise Rent-A-Car and Alamo are nearby car rental agencies, useful for visitors needing a vehicle after dining.
What other dining options are available near this Wendy's?
Nearby dining includes La Fiesta Mexican Restaurant and Pizza Hut for more variety in food choices.