Brand Certified
Wendy's
3.0(1617 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
820 Richmond Rd, Richmond Heights, OH
44143, United States
Certified by Wendy's • Mar 01, 2026
(216) 291-2525
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/oh/richmond-heights/820-richmond-rd
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.0
1,617 reviews
5 stars
402
4 stars
335
3 stars
255
2 stars
157
1 star
468
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with staff being rude, unprofessional, and unhelpful.
Wait Times
Many customers reported excessively long wait times, often exceeding 20 minutes, even with few cars in line.
Food Quality
Several reviews mentioned issues with food quality, including incorrect orders, cold food, and unsanitary conditions.
Staff Attitude
Customers frequently noted the negative attitudes of employees, describing them as unenthusiastic and careless.
Management Issues
There were complaints about poor management and lack of supervision, contributing to the overall negative experience.
- IIIamMichaelLavelleFeb 24, 20261.0Doors are locked. The lil white girl in drive has an attitude problem, but she must think customers are animals and don’t need utensils or straws for the meals they purchased. Will not longer supporting Wendy’s or fast food in general 2026 I’m cooking and meal prepping. Thank you for proving me right. Save ur money cooking your food healthier. Freeze it for later date.
- LWLatasha WilliamsFeb 23, 20265.0This was a late night move right after midnight. I truly appreciated the customer service, pleasant tone, the fast service and the food was hot!
- KTKevin ThomasFeb 15, 20261.0A single car ahead of me, and I was waiting for more than 15 minutes in line, before they took my order. And that happened only after i shouted at thw screen for service. No cars in their parking lot, so it wasnt that they were busy inside store. How does a business, stay open with customer service, so, so terrible?
- BMBrittany MartinJan 8, 20261.0Terrible wait time, Terrible customer service from management. I would stay away from this place as much as possible. Every visit I regret getting in the line your guaranteed to wait 15 minutes.
- MCMario Gabriel ContrerasJan 8, 20261.0AVOID AT ALL COST. Kitchen in disgusting condition, workers on screaming at people telling them they’re going to fight them over the phone behind the counter. Food takes longer than 30 minutes on simple orders. Take your money somewhere else. Even a different Wendy's will do.
Brand Certified Facts from Wendy's
This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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