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Pizza Hut

2.3
(341 reviews)

Business Details

(440) 646-9660

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 5140 Wilson Mills Rd in Richmond Heights, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
5140 Wilson Mills Rd, Richmond Heights, OH
44143, United States

Hours

Reviews

2.3
341 reviews
5 stars
70
4 stars
35
3 stars
25
2 stars
23
1 star
188

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous customers reported poor customer service, including long wait times, unhelpful staff, and difficulty reaching the store by phone.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and cancellations without notification.

Food Quality

Customers frequently complained about the quality of the food, citing undercooked pizzas, wrong toppings, and overall dissatisfaction with taste.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, contributing to a negative dining experience.

Staff Attitude

Feedback indicated that staff members were often rude or unprofessional, impacting the overall customer experience.
  • PW
    Pinkie “OnStar” Wolf
    2 days ago
    1.0
    Order online and waited an hour and half to see the tracker was showing preparing. Tried calling the store and someone answered claiming to be the owner and inquired about the status of my pizza then he stated ill transfer you to the store. Waited 3 minutes on hold for them to disconnect. Tried calling and again and went straight to disconnected. Waited another 30 mins then find another number to call and they stated my ordered was canceled with no email or any updates on the apps. These places use to be awesome with the buffets and awesome food. Now they just suck. Close down if this is how you are. Just close until you get staffed or better business model.
  • GA
    Gina Amato
    4 days ago
    1.0
    You have a bunch of employees that close the store at least 1 hour before closing time. . I went to this location 2 nites in a row on the weekend, they had all the lights off over 1 hour earlier than closing on the App. What kind of business would put up with this? No one is obviously watching what is going on here. You need to watch what is going on at the store bottom line your being ripped off.Also, if you saw the condition of the front of the Restaurant it’s Disgusting. Food on the floor& outside. What is going on? It’s a complete joke!!
  • VD
    Vince DiNunzio
    5 days ago
    1.0
    Ordered and food never showed up. 1.5 hours later we got a DoorDash message saying the order was cancelled... we ordered online not even using DoorDash. We called PizzaHut and the call was forwarded to a call center. This is a literal scam, do not order from them. In short, we had to call the credit card company to dispute the charge. They do not answer calls. Also, a few months back my mom brought our 6 year old son here to get a pizza. They were ignored the entire time they were there. Shut this place down ASAP.
  • AA
    Alex
    Feb 24, 2026
    1.0
    1) Order one pizza, one side, and one drink through Pizza Hut app. 2) Receive text that DoorDash driver will be delivering. 3) 30-40 minute estimated delivery ends up taking one hour. 4) Pizza is cold and nearly inedible. 5) Try calling this store that made the pizza. No answer. 6) Call DoorDash. Speak to human that says DoorDash will process full refund but they need to transfer me to Pizza Hut customer service. 7) Transfered to Pizza Hut customer service that has an automated message that says I need to call the local store for a refund. 8) Write this review as I'm on hold with main Pizza Hut line. 9) Never order from here ever again.
  • JW
    Jayne Winn
    Feb 15, 2026
    1.0
    Ordered a pizza just now and genuinely concerned to eat it after seeing the state of this Pizza Hut. It looked abandoned from the outside and absolutely filthy on the inside. Employee came out from the back to greet scrolling on his phone. I will not be ordering from this location again and would urge others to do the same.

Brand Certified Facts from Pizza Hut

This information is certified by Pizza Hut and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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