McDonald's

3.3
1341 reviews
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Business Details

465 Richmond Rd, Richmond Heights, OH
44143, United States
(216) 381-4722
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
465 Richmond Rd, Richmond Heights, OH
44143, United States

Hours

Reviews

3.3
1,341 reviews
5 stars
379
4 stars
282
3 stars
277
2 stars
126
1 star
277

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising fast and friendly service while others report rude staff and long wait times.

Order Accuracy

There are frequent complaints about incorrect orders, including missing items and wrong modifications, leading to customer frustration.

Food Freshness

Many customers noted issues with food freshness, including cold or old food, while some reported satisfactory meals.

Cleanliness

Several reviews mention poor cleanliness standards, particularly in the dining area and drink stations.

Accessibility

Customers expressed frustration with the drive-thru only policy and locked doors during business hours, limiting access to the restaurant.
  • HH
    HRL
    Oct 17, 2025
    4.0
    The orders are always correct, the wait times are short. Sometimes the food isn't as hot/fresh as I'd like, but the wait times are minimal so I know I won't be late to to work. Staff is neutral.
  • AA
    Asin
    Aug 26, 2025
    2.0
    I am disappointed. I was turned away from service at McDonald's simply because I'm a minor. Some boys from Richmond Heights stole, and of course, reasonably so, McDonald's takes action. But if your first idea is simply to ban all children/minors, and not just the people related to the issue, that's really stupid. Simple and plain. If you know who stole, and have them banned, why not allow the people who did nothing wrong ordering without and adult. So what, I'm just to walk home, drag my sisters or wait until 2-3 hours later when my mom gets home to get some stupid McDonald's? Really. This is mostly for the kids who want food, but because McDonald's can't handle situations, can't get food easy. Just go to Subway.
  • KT
    K. Taylor
    Aug 25, 2025
    5.0
    Used the mobile app for payment and the drive thru for service. Process was easy and fast for a quick breakfast. No wait which was awesome. Had a egg McMuffin, hash brown, drink, and a sausage egg McMuffin. Everything was right and tasty.
  • BR
    Bert Renolds
    Aug 23, 2025
    2.0
    The place has gone down hill over the years. Ordered food and not only did the wrong thing show up but the burritos that showed up were half empty. Wouldn't waste my money if I were you.
  • JK
    Justin Kinsey
    Aug 14, 2025
    3.0
    First off the workers dont like to keep the place clean so I cleaned the pop station for them even tho I didn't make the mess... But over all this place food is not what it was to me as a kid so I don't eat there but for some reason I guess just like I did as a kid my kids love it
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 465 Richmond Rd?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to 11:00 PM, except Sundays when it opens at 6:00 AM.