Subway

3.6
224 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Richfield Subway® Restaurant at 4815 Brecksville Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
4815 Brecksville Road, Richfield, OH
44286, United States

Hours

Reviews

3.6
224 reviews
5 stars
101
4 stars
40
3 stars
26
2 stars
12
1 star
45

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with specific employees being described as rude and unprofessional, leading to a negative dining experience.

Food Quality

Customers expressed dissatisfaction with the food quality, citing issues such as insufficient toppings, stale bread, and expired vegetables.

Cleanliness

While some customers praised the cleanliness of the store, others reported unsanitary conditions and poor food handling practices.

Efficiency

Several reviews noted quick service during busy times, but many also mentioned long wait times and issues with order accuracy.
  • KP
    Kristen Picciolo
    Dec 19, 2025
    2.0
    Food is pretty underwhelming for the price. Bread is like half the width it use to be, the bread also didn't taste fresh. Although the service is quick and I guess you could say efficient, the last few times I was ordering, I felt extremely rushed and not very cared for. They definitely put the least amount of topping items on your sandwich (cut as thin as humanly possible) hoping youll ask for more and they can upcharge. This location has definitely been going downhill in the last 3 years.
  • CC
    crazynick9er
    Dec 9, 2025
    1.0
    As per other reviews i Diana dudes cuts proportions hard and is a little rude while other employees are wonderful, nice, and professional.
  • RT
    Robert Tepley
    Nov 12, 2025
    5.0
    Best Subway I have ever been to. Super fast and very efficient. A+
  • LL
    Landon
    Oct 23, 2025
    1.0
    Skimping on the toppings crazy prices for a few little slices when any other subway u get way more. Definitely go up the street to Wendy's at least there you'll get something for your money
  • SY
    Solomon Yisrael
    Oct 14, 2025
    1.0
    This review is not directed toward the entire staff, but specifically toward the Indian male employee who typically works behind the counter. I frequently order online from this Subway location because of the digital coupons for footlong sandwiches. Each time I come to pick up my order, the store is empty with no other customers in line, yet this same employee tells me I have to wait 10–15 minutes before he’ll start preparing my order. Even worse, he insists that I cannot stand in line while he’s making it because I placed the order online. When he finally makes the sandwich, he consistently gives me less than the normal portions — half scoops of steak, just two or three peppers or onions — and acts irritated when I politely ask for the proper amount. Despite my efforts to stay respectful, his attitude is always dismissive and unnecessarily rude. However, what truly crossed the line was during my most recent visit. As I was walking out of the store, this employee called me “fat” — loud enough for me to clearly hear it. Although there were no other customers present at the time, if there had been, they definitely would have heard it too. Prior to that, I had even told him politely that there was no issue and that he didn’t need to be rude, but he chose to make that comment anyway. That level of disrespect and unprofessionalism is unacceptable from anyone, especially from someone representing a national brand like Subway. I hope management addresses this immediately, because no customer should ever be insulted or humiliated while doing business here.

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 4815 Brecksville Road in Richfield, OH 44286.

What are the operating hours of the Subway at 4815 Brecksville Road?

The Subway is open Monday to Friday from 8:00 AM to 9:00 PM, Saturdays from 9:00 AM to 9:00 PM, and Sundays from 9:00 AM to 8:00 PM.