Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude and unprofessional.
Order Accuracy
Frequent complaints about incorrect orders and issues with food preparation, leading to customer dissatisfaction.
Food Quality
Food quality is inconsistent; while some customers praise the pizza, others report cold or poorly prepared items.
Delivery Issues
Numerous complaints regarding delays in delivery and problems with online ordering, causing frustration among customers.
Cleanliness
Some customers noted that the restaurant is clean and well-maintained, while others pointed out issues with the parking lot.
YM
Y M
3 days ago
1.0
This location is going downhill. The service was terrible, young adults that want to play around instead of working. The ingredients on both my items tasted spoiled. This was 2 times in a row my experience was less than good. I guess shame on me for giving them a second chance.
JV
Jonathon Vince
Nov 15, 2025
1.0
Order a pizza while still open but near to close and they don't make it. 🤷♂️ Change your hours then.
JG
Jessica Gallegos
Oct 4, 2025
1.0
Bad customer service! Not coming back here again!!
CM
C. Moore
Oct 4, 2025
5.0
Trent was amazing so nice & helpful
Amara was not
CP
Carrie Paas
Aug 22, 2025
5.0
Pizzas always good. Trent was accommodating and friendly. 1 of the few places I've ordered from that rarely makes mistakes.