Customers reported a mix of experiences with service, ranging from friendly and quick to rude and unhelpful.
Order Accuracy
Several reviews highlighted issues with incorrect orders and misunderstandings, leading to customer dissatisfaction.
Food Quality
Feedback on food quality was inconsistent, with some praising the freshness and taste, while others reported spoiled or unsatisfactory items.
Cleanliness
The location was noted for being clean and well-maintained, contributing positively to the overall experience.
Pricing Concerns
Many customers expressed that prices were higher than expected, leading to mixed feelings about value for money.
DP
Darry Parks
3 days ago
1.0
😐 I ordered two Blizzards, both of which were half-melted. One was an Oreo Blizzard that barely had any Oreos, despite my ordering extra Oreos and adding M&M's. It was mostly vanilla ice cream and made below standards. My second Blizzard was similarly half-melted with hardly any toppings as well. 👎🏻 Please do better!
AK
Alisha Ketron
Dec 1, 2025
1.0
You guys canceled my order because I order a small ice cream and a small order of cheese sticks BEFORE 9M. But is says your open till 9:30pm. The problem is you guys took my money and then canceled my order. If your not selling items up until 9:30pm then close the store at 9 instead.
AM
Ameena Mcgoldrick
Nov 1, 2025
1.0
I pointed at the brownie cupfection and said can I have that sundae with the brownies on it. He hands me ice cream, with some brownies on it. I said where's the whip cream and hot fudge. He said we charge for that. Well I paid $9 for a small is that not enough. I paid extra he added not even a small teaspoon of fudge and left it at that. I'm uploading pictures This is the most ridiculous thing I won't go back to this I have craved this Sunday for 4 months and I finally made it to dairy Queen to get one and it is sitting in my freezer because I can't touch it because it's disgusting looking and it's not what I ordered and he would not fix it. And there's
TB
Tonya Brooks
Oct 14, 2025
4.0
I love this location because the services usually good and fast and it's the only location that has the stars and stripes dilly bars 😋🤤
SB
Sarah Brown
Oct 12, 2025
5.0
Very friendly, quick with my order, got it all right!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours for Dairy Queen Grill & Chill in Reynoldsburg, OH?
Dairy Queen Grill & Chill is open from 10:30 AM to 9:30 PM Monday through Thursday and Sunday, and from 10:30 AM to 10:00 PM on Fridays and Saturdays.
Where is Dairy Queen Grill & Chill located?
It is located at 6545 E Main St, Reynoldsburg, OH 43068-2318, USA.
What types of food does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.
Does Dairy Queen Grill & Chill provide drive-thru service?
Yes, this location offers drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, the restaurant is family-friendly and includes booster seats, high chairs, and facilities good for kids.
Are there seating options available both indoors and outdoors at Dairy Queen Grill & Chill?
Yes, there is seating available both indoors and outdoors at this location.
Can I place an order online or via a mobile app for Dairy Queen Grill & Chill?
Yes, you can order online or use the Dairy Queen mobile app to get exclusive deals and rewards.
What attractions or stores are near Dairy Queen Grill & Chill in Reynoldsburg?
Nearby places include Massey’s Pizza Subs and Salads, Big Daddy Que (barbecue restaurant), Columbus Airbrush (art gallery), and Red Wing Shoes stores, among others.
How can a customer visiting Dairy Queen also enjoy nearby entertainment or shopping options?
Customers can visit nearby places like Columbus Airbrush for arts and entertainment or shop at Red Wing Shoes and PPG Paints Store after enjoying a meal at Dairy Queen.
Are there practical nearby facilities that customers might find useful during their visit?
Yes, customers might find nearby facilities such as Wright-Patt Credit Union, Reynoldsburg Dental Center, Kroger supermarket, and CrossFit CMH gym useful during their visit.