McDonald's

3.3
1982 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8908 Reading Rd, Reading, OH
45215, United States

Hours

Reviews

3.3
1,982 reviews
5 stars
592
4 stars
384
3 stars
414
2 stars
198
1 star
394

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during peak hours, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

There were numerous complaints about cold food, stale items, and overall poor food quality, with some customers expressing dissatisfaction with the freshness of their meals.

Customer Service

Feedback on customer service was mixed; while some employees were praised for their friendliness, others were described as rude or unhelpful.

Cleanliness

Several customers noted cleanliness issues, particularly in the dining area and bathrooms, impacting their overall experience.
  • DS
    Don Spencer
    6 days ago
    5.0
    Fast Friendly Service.
  • AB
    Alex Benoit
    Nov 11, 2025
    4.0
    It was McDonalds. It's never perfect and it never really sucks!
  • VV
    Vee
    Nov 7, 2025
    1.0
    My order is always wrong, when I get it delivered. They so happy to tell you to take it up with DoorDash or Uber Eats
  • RS
    Rick Sunderhaus
    Oct 26, 2025
    3.0
    Service was very slow, almost 30 minutes to get through five cars.
  • DL
    Dante Love
    Sep 25, 2025
    1.0
    I just left from the drive thu around 1130 and I was the only car in line so after 4 minutes he said on the speaker one second please I said ok I waited for at least 5 more minutes and I started saying hello hello and he said one second again i nicely said you said that 5 minutes ago no exaggeration he took my order after waited 10 minutes with no other cars in line when I came to the pick-up windows it was ready right away I was in a rush already because I had to go to the bathroom so I didn't check my food but I then started eating my fries when I was a block away a they were not even warm at all i started to turn around but o just waisted time there already so I called when I got home to tell them but no answer

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's location is open 24 hours daily, from 00:00 to 23:59.

What are the drive-through hours at this McDonald's?

The drive-through is open 24/7, from 00:00 to 23:59 every day of the week.