Chipotle Mexican Grill

3.1
627 reviews
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Business Details

9733 Sawmill Pkwy, Powell, OH
43065, United States
(614) 408-0600
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Powell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9733 Sawmill Pkwy, Powell, OH
43065, United States

Hours

Reviews

3.1
627 reviews
5 stars
206
4 stars
108
3 stars
52
2 stars
66
1 star
195

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, leading to a negative dining experience.

Food Quality

Many customers reported issues with food quality, including undercooked rice, stale ingredients, and incorrect orders.

Ingredient Availability

Frequent complaints about being out of key ingredients, especially during peak hours, which frustrated customers.

Portion Sizes

Several reviews mentioned consistently smaller portion sizes compared to other locations, leading to dissatisfaction.

Cleanliness

Customers noted that the restaurant often appeared dirty, with overflowing trash and unclean tables.
  • DS
    Dan S
    2 days ago
    1.0
    This location used to be good, the last time I ordered here for pickup they left the meat off...like the defining part of the item.
  • MC
    Muhammad Ch
    Nov 2, 2025
    1.0
    I asked for half steak and half chicken. She literally puts in 1/4 of a scoop of chicken and 1/4 scoop of steak. So I was like alright, then I say can I have double steak. She barely even puts in a scoop. Charged me for so much for no reason. Like I get it’s busy, but she is just running through order. It should be quality over quantity.
  • SM
    Sam McCabe
    Oct 21, 2025
    1.0
    The staff was really rude, gave the smallest portions I've seen, used their hands to scoop food, and wouldn't even poor the salad dressing into the burrito because they have to charge for it... just poor it in and still charge me?
  • SA
    Shyanna Allen
    Oct 21, 2025
    1.0
    I waited 15 minutes for my pick up order lol and none of them smiled or were apologetic for it.
  • KS
    Kevin Schmalzried
    Oct 18, 2025
    1.0
    Showed up at 10:15, they close at 11:00. For those of you hard of math, that's 45 minutes until close. Which is equally as close to an hour as it is to half an hour. They had almost nothing available and were almost already closed. Have been there a couple times before, burritos are never tight.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Powell offer?

Chipotle Mexican Grill in Powell offers customizable Mexican fast-casual cuisine including burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours for Chipotle Mexican Grill located at 9733 Sawmill Pkwy, Powell, OH?

Chipotle Powell is open daily from 10:45 AM to 11:00 PM.