Chipotle Mexican Grill

3.1
647 reviews
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About

Mexican Restaurant
Chipotle Powell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9733 Sawmill Pkwy, Powell, OH
43065, United States

Hours

Reviews

3.1
647 reviews
5 stars
211
4 stars
108
3 stars
54
2 stars
69
1 star
205

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, stale ingredients, and incorrect orders.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and disorganization during peak hours.

Cleanliness

Multiple customers noted unsanitary conditions, with dirty tables and a messy food preparation area.

Ingredient Availability

The location is often out of key ingredients, such as chicken and guacamole, leading to customer dissatisfaction.

Inconsistent Experience

While some customers had positive experiences, many others reported significant inconsistencies in food preparation and service.
  • MS
    Melissa Shawver
    Jan 3, 2026
    1.0
    ordered through doordash. Dasher stood there for 30 mins, got TERRIBLE FOOD. Barely any meat, all rice lettuce and cheese. paid $26 for 1/2 a portion. Don't try to call customer service cause you get someone offsite that says call doordash even though Chipotle made it terribly.
  • AM
    Alec Mathena
    Dec 30, 2025
    2.0
    This chipotle is constantly out of things. Most recently out of steak at 7:20pm. The counter is always a mess. Not sure what they are doing in there, not prepping or cleaning
  • CC
    carterpuma
    Dec 20, 2025
    2.0
    One of the worst chipotles you will go to. It appears they only hire children. Napkins and utensils routinely empty. I think they had to close the store a few weeks back because of call-offs. Its currently 5 pm and there is one person on the line....no cashier. No white rice. Need new management? It's unfortunate this is the only chipotle in this area.
  • MW
    Melanie Wallace
    Dec 18, 2025
    5.0
    WORLDS BEST CHIPOTLE BOWL!!! My bowl was FULL TO THE BRIM scoops upon scoops of food, honestly overflowing in the best way. You can tell it was hand-crafted with love. On top of that, the employees deserve major praise. The line was out the door and those workers were absolutely HUSTLING!! fast, focused, and still friendly under pressure. It’s so refreshing to see a team working that hard and still delivering amazing food.
  • AZ
    Ann Z
    Dec 16, 2025
    2.0
    After being released from the ER after being involved in a head-on collission, we stopped at Chipotle for some dinner at about 9pm on 12/16. There was one guy working the line, filling orders with three people in line-and another one or two came in while we were in line. There was a young girl working on her social media sklls, taking videos of herself and the computer area to the right of the register. I could hear dishes or pans being banged around in the back. The poor young man up front could not keep up...the food bar area was a mess, he was trying to get orders filled by himself and quickly running out of about half of the options. My husband got a little irritated about the lack of food considering the fact that there was still two hours left before closing. I apologize for his being irritated and not very patient with him--it had been a long afternoon for us and we were both hungry but I know he was doing the best he could by himself. That said, the social media girl needs to be fired immediately. The young man up front needs to be promoted as he was the only one visibly working. Apparently the person in the back was the manager? who was washing pots and pans. It's time for Chipotle to raise their pay rates and hire some better quality help. Edited to add message to Scott (owner or manager?) your link takes me to a contact page on which the buttons do not function.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Powell offer?

Chipotle Mexican Grill in Powell offers customizable Mexican fast-casual cuisine including burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours for Chipotle Mexican Grill located at 9733 Sawmill Pkwy, Powell, OH?

Chipotle Powell is open daily from 10:45 AM to 11:00 PM.