Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.1
559 reviews
5 stars
265
4 stars
161
3 stars
69
2 stars
25
1 star
39
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently mentioned slow service, particularly in the drive-thru, with long wait times reported.
Food Quality
Mixed reviews on food quality; some enjoyed their meals while others reported poorly prepared items and inconsistent quality.
Staff Attitude
Staff attitude varied significantly, with some customers noting friendly service while others reported rudeness and confusion.
Cleanliness
Concerns were raised about cleanliness, with some customers describing unsanitary conditions and poor food handling.
Value for Money
Customers expressed mixed feelings about pricing, with some finding it high for the quality received.
JJ
James Jensen
4 days ago
1.0
Don’t do the drive thru. 15 minutes minimum… if you order ice cream melted before getting
ES
Emily Shade
Feb 17, 2026
2.0
I had ordered a drive thru pickup order online and I ordered a flamethrower burger dbl COMBO and a 6 piece strip meal which came with toast fries and I got a shake for a drink. Recieved our drinks, hamburger, and my meal. Never received the extra large fries that I had used my free welcome deal for and never received the large fries for the flamethrower combo. Food was good but there was no one there but us as customers they weren’t busy at all. We had done pulled out by the time we realized they didn’t give us fries. Wish I would have gotten everything I paid for because it was expensive. If I order here again it won’t be at the time that I ordered.
GW
Gabriel Warlock
Feb 15, 2026
2.0
They mess up something about my order every single time I go.
This time I ordered the new Crispy Onion Cheeseburger Meal Deal. It looked good and I knew my kids would eat the fries, because you can only order it in the Meal Deal not by itself.
Well what I got was a regular burger with a couple crispy onions. This is pathetic.
JG
Jerrod Griffith
Jan 9, 2026
5.0
Clean bathroom lobby no wait
JC
Joshua Conley
Nov 2, 2025
1.0
Upon my visit, my friend had ordered a strawberry milkshake. The strawberries were too chunky couldn’t even get them through the straw. My blizzard was so runny that it was running out of the cup as the dude had turned it upside down. This is a horrible treat experience. And the sad part is I love Dairy Queen ice cream but from this point on I’ll just start going to Walmart buying my ice cream and making my own. This was the most horrible experience I’ve ever had in my life.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Portsmouth, OH?
Dairy Queen Grill & Chill is open from 10:00 AM to 9:00 PM Monday through Thursday, and Sunday. On Fridays and Saturdays, it stays open until 10:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 1607 Chillicothe St, Portsmouth, OH, 45662-3477, United States.
What types of food does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treat, Chicken Strip Basket, Grillburger®, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru or mobile ordering services?
Yes, they offer drive-thru service as well as mobile ordering and rewards via their app.
Is Dairy Queen Grill & Chill a family-friendly restaurant?
Yes, it is family-friendly and welcomes children, making it a good place for kids.
Can I order food online from Dairy Queen Grill & Chill for pickup?
Yes, you can place an order for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/15070/.
Are there other restaurants near Dairy Queen Grill & Chill where I can find more dining options?
Yes, nearby are Penn Station East Coast Subs, Buffalo Wild Wings, Ollie's Burgers and BBQ, and Bob Evans which offer a variety of dining options such as sandwiches, wings, barbecue, and American cuisine.
What nearby entertainment options can I visit before or after eating at Dairy Queen Grill & Chill?
You can visit Portsmouth Cinemas, a local drive-in theater, for movie entertainment near Dairy Queen.
Are there any nearby services that can help if I need a rental car while visiting Dairy Queen Grill & Chill?
Yes, Enterprise Rent-A-Car is located nearby, providing convenient car rental services.
What is the best way to get exclusive deals at Dairy Queen Grill & Chill?
Download the Dairy Queen app to access exclusive deals and mobile rewards.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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