Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,226 reviews
5 stars
375
4 stars
259
3 stars
232
2 stars
113
1 star
247
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude staff and poor customer service experiences, with many customers expressing frustration over interactions with employees.
Order Accuracy
A significant number of customers reported issues with incorrect orders, including missing items and wrong food preparation.
Speed of Service
Many customers experienced long wait times in both the drive-thru and inside the restaurant, often exceeding reasonable expectations for fast food.
Food Quality
Several reviews mentioned that the food was often cold, poorly prepared, or not up to standard, leading to dissatisfaction with the overall dining experience.
Cleanliness
Multiple customers noted unsanitary conditions in the dining area and restrooms, contributing to a negative perception of the location.
- BWBradley wolfeNov 13, 20251.0Just can't get an order right
- GSGeorgette Shepherd-HamasNov 2, 20251.0Half the time I come here I'm either missing items especially fries and today I came home with someone else's order.
- DMDeanna MillerOct 29, 20255.0Very rude people not very friendly talking g about people and still working there
- ASAshley StinsonOct 26, 20251.0This place has horrible customer service even the manager is pathetic. A few months ago, me and my family were coming back from East Harbour and we stopped to get lunch. We waited 30 minutes in line and then waited another 30 minutes inside after all that we ended up getting the wrong order. I called the same day and told them I wanted a refund and they told me they couldn’t , that they would mail me a gift card.. the gift card never came.. I’m not upset about that, I’m upset that your customer service was crap and you did not follow through with your word. I will never go to this McDonald’s ever again
- RPRory PerramOct 24, 20251.0Pulled up to the drive through (outside lane), and the person on the speaker yells use your mobile app. So it sit there for a bit and she yells again, use your mobile app. So i yell back i don't have one. She yell back what do you want. So i place my order, go to the first window and pay. The person that was there wasn't the one yelling on the speaker. Then i get to the second window and there she was. I didn't say anything to her. Got my order and left. Cold food and all. Won't be going back.
Frequently Asked Questions About McDonald's
What are the regular in-store operating hours for McDonald's at 18 NE Catawba Rd, Port Clinton, OH?
The restaurant is open daily from 5:00 AM to 11:00 PM.
When is the drive-through service available at this McDonald's location?
Drive-through is open from 4:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Friday and Saturday.
What are the delivery hours for McDonald's at this location?
Delivery service is available daily from 5:00 AM to 9:30 PM.
What type of pickup and delivery services does this McDonald's provide?
This location offers curbside pickup and McDelivery.
Can I use mobile apps to order from McDonald's at this Port Clinton location?
Yes, you can order using the McDonald's app available on iOS and Android, or through their online ordering link.
What payment options are accepted at McDonald's, 18 NE Catawba Rd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location offers drive-thru service.
What nearby hotels can visitors use if they are staying overnight near McDonald's at 18 NE Catawba Rd?
Holiday Inn Express & Suites Port Clinton-Catawba Island is a nearby hotel for overnight stays.
Are there nearby banks close to this McDonald's for customer convenience?
Yes, Huntington National Bank and Huntington Bank are nearby for banking needs.
What other dining options exist near McDonald's at this location?
Nearby dining includes Senor Tequilas (Mexican restaurant), Ponderosa Steak House, Barry Bagels, Cheese Haven (deli), and Dianna's Deli and Restaurant.