Dunkin'

4.1
571 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Poland, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1305 Boardman Poland Rd, Poland, OH
44514, United States

Hours

Reviews

4.1
571 reviews
5 stars
321
4 stars
113
3 stars
50
2 stars
25
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and slow service.

Food Freshness

Many reviews highlighted issues with stale or cold food items, particularly donuts and sandwiches.

Order Accuracy

Numerous customers faced problems with incorrect orders, including wrong drinks and missing items.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area, with complaints about cleanliness and maintenance.

Positive Experiences

Despite the negative feedback, some customers expressed satisfaction with their drinks and specific staff members, indicating that there are positive experiences to be had.
  • JC
    Jacasia Carmichael
    5 days ago
    1.0
    We come every morning and get the same coffee, every time we come they don’t listen specially Erica, they make coffee the way they like for you & get mad when we try and change order or call in. They don’t answer the phone. Mind you it’s no customers at 5:15 in the morning so it’s no reason to not answer. THEY DONT LISTEN AT ALL.
  • CB
    Cailey Boggio
    Nov 17, 2025
    1.0
    The consistency is not there. Every time I order the same thing it never tastes the same and the matcha latte is ALWAYS made wrong. Why is a matcha almost white when it’s supposed to be green? The cups are also never filled up I’m missing a third of my drink? So much empty space and a thick layer of foam that isn’t even the latte part?
  • IL
    Isabel Logan
    Oct 30, 2025
    1.0
    Why are your long johns stale at 8am? Horrible!
  • RD
    Rose Donara
    Oct 13, 2025
    1.0
    Have ZERO clue why they kept running my CC but I’m about to find out when I get home. They were unable to provide a receipt, were unable to understand “hot coffee with milk”, and just handed me what was on deck. Yikes! That was painful!
  • JA
    Jeanne Arthur
    Aug 20, 2025
    5.0
    Great staff and management! Great place for a quick bite or snack and a drink on your way to work!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Poland, OH?

Dunkin' in Poland, OH is open daily from 4:30 AM to 11:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.