Dunkin'

4.1
573 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Poland, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1305 Boardman Poland Rd, Poland, OH
44514, United States

Hours

Reviews

4.1
573 reviews
5 stars
322
4 stars
113
3 stars
50
2 stars
26
1 star
62

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong drink preparations.

Service Quality

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Product Freshness

Several reviews mentioned stale or old food items, particularly donuts and baked goods, impacting overall satisfaction.

Speed of Service

Customers frequently noted slow service times, especially during busy hours, leading to frustration.

Cleanliness

Multiple reviews highlighted concerns about the cleanliness of the dining area, with some customers finding it unsanitary.
  • CB
    Camille Broll
    Dec 7, 2025
    2.0
    EVERY SINGLE TIME I go to this location only they NEVER get my order correct. I have to drive to another town to get the right coffee. No sugar is EVER added every time. I'm not kidding I refuse to use this location ever again. I have to drive completely out of my way to get a cup of coffee made right. I thought maybe they just don't stir it... Nope there is no sugar. Same with the hot chocolate no peppermint added...... Sorry to complain but I waste my money here not once not twice but probably about 15 times so I'm done
  • JC
    Jacasia Carmichael
    Nov 19, 2025
    1.0
    We come every morning and get the same coffee, every time we come they don’t listen specially Erica, they make coffee the way they like for you & get mad when we try and change order or call in. They don’t answer the phone. Mind you it’s no customers at 5:15 in the morning so it’s no reason to not answer. THEY DONT LISTEN AT ALL.
  • CB
    Cailey Boggio
    Nov 17, 2025
    1.0
    The consistency is not there. Every time I order the same thing it never tastes the same and the matcha latte is ALWAYS made wrong. Why is a matcha almost white when it’s supposed to be green? The cups are also never filled up I’m missing a third of my drink? So much empty space and a thick layer of foam that isn’t even the latte part?
  • IL
    Isabel Logan
    Oct 30, 2025
    1.0
    Why are your long johns stale at 8am? Horrible!
  • RD
    Rose Donara
    Oct 13, 2025
    1.0
    Have ZERO clue why they kept running my CC but I’m about to find out when I get home. They were unable to provide a receipt, were unable to understand “hot coffee with milk”, and just handed me what was on deck. Yikes! That was painful!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Poland, OH?

Dunkin' in Poland, OH is open daily from 4:30 AM to 11:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.