Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
434 reviews
5 stars
166
4 stars
87
3 stars
69
2 stars
30
1 star
82
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially in the drive-thru, with long wait times and orders taking too long to prepare.
Food Quality
Many reviews highlighted issues with food quality, including cold, overcooked, or stale items, and incorrect orders.
Cleanliness
The restaurant was often described as dirty, with reports of sticky floors, unclean tables, and unsanitary conditions in the dining area and bathrooms.
Staff Attitude
Customer service experiences varied, with some staff being friendly and helpful, while others were reported as rude or inattentive.
Order Accuracy
Numerous customers experienced issues with incorrect orders, missing items, and poorly prepared food.
- KKKatie KittleOct 31, 20251.0I sat at the drive through for 30min to get my food. When I got home I realized I only received half my order. This is the third time in 2 months if tried to eat at this Wendy’s and I’ve had the same horrible service each time.
- THTimothy HOct 30, 20251.0Absolutely horrible service. Went inside and not a single person in front of me. Almost 20 minutes to get my food. They bagged up my fries and nuggets while I stood and waited forever for a double baconator. Sat down at a table with my bag. For some reason they're not asking if it's for here or to go and not giving trays. Two separate groups were also eating at tables with bags. Sandwich was wrong with no bacon, so I had to go up and wait even longer. Floor was sticky with trash on it. Pop machine looks like it hasn't been cleaned in forever. Wasn't an understaffed issue. Seen at least six workers. Upset I spent $14
- TMTy MyersOct 30, 20251.0Probably the slowest Wendy's I have ever been to which is saying something. Fries were lukewarm and heard staff swearing while at the window.
- RJRick JacksonOct 29, 20251.0Lately the service is horrible. 3 cars in the parking lot and zero in the drive thru and still takes several minutes just to place the order. I will take my money somewhere else.
- RGRoger GreenOct 13, 20251.0Went on Sunday around noon. Was drive thru only. Line was nearly completely around the store. Took 20 minutes to get thru the line. Must of only been a couple of workers trying to take and fill the orders. Drink order was not correct. Food was cold by the time I got it. The fries and frosty containers were only partially filled. And I did not receive a receipt. Last time I will go to this location.
Frequently Asked Questions About Wendy's
Is 7851 Refugee Rd. Nw Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Pickerington, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Pickerington, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (614) 834-8632.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 7851 Refugee Rd. Nw Wendy’s serve breakfast?
Yes, this Wendy’s location in Pickerington, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for this Wendy's location?
The drive-thru is open Monday to Friday from 6:30 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.
Is this Wendy's location open for dine-in and delivery services?
Yes, this Wendy's location offers dine-in, drive-thru, and delivery services where available.
Does this Wendy's serve breakfast?
Yes, breakfast is served including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
This Wendy's location accepts American Express, cash, Discover, Mastercard, and Visa.
How can I order food from this Wendy's online?
You can order online via the Wendy's app or at https://order.wendys.com for quick and convenient service.
Where can I find the menu and nutrition information for this Wendy's?
Menu and nutrition details are available on the Wendy's menu website or mobile app at https://menu.wendys.com/
Is this Wendy's currently hiring and how do I apply?
To check for job openings at this location, visit the Careers page at https://wendys-careers.com/job-search/ and search for Pickerington, OH.
What are some nearby places where I could visit before or after dining at Wendy's?
Nearby spots include Cardo's Pizza & Spirits for sports bar and pizza, Sorso Coffee for a cafe experience, and the Pickerington Public Library for community events and resources.
Can Wendy's customers refuel their vehicles nearby?
Yes, Kroger Fuel Center is close by, offering gas, convenience items, and coffee, which is great for refueling before or after your visit to Wendy's.
Are there entertainment options near this Wendy's location?
Yes, you can enjoy video rentals at Redbox, or attend events at Sycamore Plaza Branch concert venue nearby.