Pizza Hut

Reviews

• BJ

  Bucks Jackets

  Jan 2, 2026
  1.0
  Ordered directly from Pizza hut for delivery. They had it delivered by doordash. The driver sat there for over 15 minutes with my food in his car waiting for a 2nd order. Then delivered the second order first. My order of pizza and wings arrived cold and my breads breadsticks were missing. The driver barely understood any English and blamed the store. It took over 20 minutes on the phone with the store to get anything resolved. They are re-delivering the missing breadsticks, but refuse to help with the food arriving cold. Telling me to contact doordash and hang up on me. You can't contact DoorFash about an order you placed directly with Pizza Hut. I will be calling the corporate office about this pathetic service.
• EH

  Erica Hatton

  Dec 31, 2025
  1.0
  I am writing to formally report an extremely troubling and humiliating experience I had at your Pickerington location on December 31, 2025. Earlier that day, I called and placed a phone order. The individual who took my order informed me it would be ready in 30–45 minutes. After waiting well beyond that timeframe, I called back to check on the status of my order and was transferred to the Whitehall location for whatever reason. I was simply calling to confirm whether my order was ready for pickup. Upon arriving at the store, I waited on the phone and in-store for a total of nearly two hours. A blonde woman with glasses working the register informed me she could not locate my order. Shortly after, a woman who identified herself as either the general manager or district manager approached me and asked to see my phone. She also stated she could not find my order in the system. When I explained that I had been waiting for approximately two hours and that this issue was not my fault, her demeanor became dismissive and hostile. She repeatedly told me that I did not have an order at the store, mentioned that there were “20 people ahead of me,” referenced an OSU game, and commented on the cold weather—none of which had anything to do with the issue at hand. When I asked what could be done to resolve the situation, I was told I would have to place a new order, with no estimated wait time provided. Her tone was rude, condescending, and unprofessional. She raised her voice, spoke over me, and made me feel targeted and humiliated in front of others. The interaction left me feeling disrespected and deeply uncomfortable. As a customer, I should never feel dismissed, stereotyped, or treated as though my concern is insignificant—especially when the issue stemmed from the store’s own error. This experience was unacceptable and does not reflect the level of service any customer should receive. I am taking further action taken, and taking steps to ensure no other customer is subjected to similar treatment. I will be writing a certified letter to corporate and other chairman to dispute the matter.
• TE

  Tom Eller

  Dec 31, 2025
  4.0
  I don't understand the new model where they don't have menus or wait staff the counter helper was nice but the company is cheapening the experience and going to lose to domino's or the other cheap pizza places
• DD

  D Dank

  Dec 21, 2025
  1.0
  Aweful said it would be delivered in 30 and 40 minutes they just made it over 90 minutes. DoorDash delivery guy standing in the restaurant waiting waiting waiting waiting nobody called. Nobody said it’s gonna be late. Please don’t order pizza from this place if you going to do delivery it’s awful. I deliver pizza for five years got me to college. I never deliver a pizza over 40 minutes.
• ST

  Shannon Thouvenin

  Nov 21, 2025
  1.0
  Ordered a pizza from Pizza Hut online November 7th. My husband went to pick up our order, and after they opened the box and showed him the pizza, it was determined that it was completely a wrong order. They had some sort of corporate visitors that day, and ended up remaking the pizza, while my husband waited another 15 minutes. They offered a $5 off discount on our next order, and just said give your name when you order it. 2 weeks later, they will not honor what they said. Luckily, Pickerington has a lot of other pizza options for us in the future.

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