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McDonald's

3.3
(1468 reviews)

Business Details

1091 Hill Rd, Pickerington, OH
43147, United States
(614) 759-1007
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1091 Hill Rd, Pickerington, OH
43147, United States

Hours

Reviews

3.3
1,468 reviews
5 stars
452
4 stars
312
3 stars
258
2 stars
141
1 star
305

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly at the drive-thru, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of mobile app orders.

Cleanliness

Some customers praised the cleanliness of the location, while others noted dirty conditions and poorly maintained areas.

Food Quality

Feedback on food quality was mixed; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared food.

Management Issues

Several reviews pointed to poor management practices, including lack of accountability and ineffective staff training.
  • AS
    Ashley Sambois
    Feb 20, 2026
    3.0
    Cookie monster works at this location... You buy cookies and they always seem to forget them. I'm pretty sure they just want all the cookies for themself. Not cool 😑
  • JL
    Jackson Loless
    Feb 16, 2026
    5.0
    All the mcdonalds in this franchise ownership group are top tier. Always good (for mc Donald's anyway) and fresh while being fast.
  • SS
    Stews
    Feb 16, 2026
    1.0
    Ordered food, around midnight (late I know) but they close at 1 and they were not making my food and then the dasher said they were closed at 12:50. Just inconvenient and rude
  • BH
    Bob Hart
    Jan 28, 2026
    1.0
    I went thru the drive-thru, ordered to drinks. I gave the cashier cash and she refused to give my change back to me cause it was coins. I explained they did not have a sign stating exact change and she has to give me my change. She continued to refuse and argued with me, I asked for a manager. Another female came up stating she was a manager and was extremely rude and hatefully that they didn't have any change, she ended up giving me part of my change with force bending my hand backwards. She wasn't a manager then another lady came and her name tag stated Manager. She apologized for her staff. I asked for corporate/owners contact information and she said it is posted on a window, it is not. This behavior is uncalled for and unprofessional.
  • FB
    Fatima Ba
    Jan 27, 2026
    1.0
    Extremely unprofessional experience at this location. The employee at the drive-thru did not properly hand me my bag, causing my food to fall on the ground. Instead of apologizing or correcting the issue, she closed the window and made disrespectful comments about me to coworkers while I was still present. I calmly asked to speak with a manager and requested that my food be remade or that I receive a refund, as I had children waiting at home to eat. The situation escalated further, and staff refused to provide management information. The lack of professionalism and supervision at this location was unacceptable.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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