Jimmy John's

3.9
195 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1698 Hill Rd N, Pickerington, OH
43147, United States

Hours

Reviews

3.9
195 reviews
5 stars
107
4 stars
34
3 stars
9
2 stars
15
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unprofessional.

Order Accuracy

Numerous complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

While many customers enjoyed the food, there were several reports of stale bread and poorly made sandwiches.

Delivery Issues

Customers frequently experienced long wait times for delivery and issues with orders not arriving as expected.

Cleanliness

Some reviews noted cleanliness issues in the restaurant, particularly with the dining area and restrooms.
  • NH
    Nairika Hough
    Jan 2, 2026
    1.0
    Went in to put in an order and had to walk out because the girl behind the counter making food was SOOO sick! Making sandwiches while sniffling, coughing, and literally saying how bad her head hurt! I felt terrible for her but im not going to eat food made by someone who is obviously very visibly ill. Wasn't wearing a mask, just gloves. You should never have someone whose that sick working with food. So not okay.
  • CD
    Clarrissa Dillon
    Nov 29, 2025
    1.0
    Delivered the wrong sandwich, called asked for the right one, the lady on the phone said okay and hung up .. 30 minutes later nothing had been delivered, I called them and they said they never made it and didn’t plan on it when I said that’s awful service I hate to leave a bad review but this really calls for it so other people know about the awful customer service at the pickerington location, the manager responded “oh well we get bad reviews everyday”..
  • EH
    E Hisey
    Nov 27, 2025
    5.0
    Delicious and you can get their gift cards here
  • FE
    Fire Elekes
    Nov 25, 2025
    5.0
    Jillian and the manager at this Pickerington location are incredible- exceptional customer service so helpful, professional and easy to work with! Appreciate you both so much for going out of your way!
  • JS
    Jennifer Starr
    Nov 14, 2025
    5.0
    I don’t know the name of the closer tonight but he was amazing. We walked in at closing time and he made he had the same attitude he would have with the 1st customer of the day. Polite the place was clean food was made and I was really impressed - good work!!!!!