Donatos Pizza

4.1
378 reviews
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Business Details

1214 Hill Road N, Pickerington, OH
43147, United States
(614) 759-8000
https://www.donatos.com
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About

Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Location

Donatos Pizza
1214 Hill Road N, Pickerington, OH
43147, United States

Hours

Reviews

4.1
378 reviews
5 stars
201
4 stars
90
3 stars
34
2 stars
18
1 star
35

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers expressed disappointment in the declining quality of food, with reports of burnt crust, insufficient toppings, and overall poor preparation.

Customer Service

There are numerous complaints about unprofessional behavior from staff, particularly management, and issues with order fulfillment and communication.

Online Ordering Issues

Many customers reported frustrations with the online ordering system, including difficulties with editing orders, incorrect pricing, and lack of human interaction.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service, highlighting specific positive interactions and enjoyable meals.

Inconsistent Experience

Overall, experiences varied widely, with some customers consistently satisfied while others reported significant issues during their visits.
  • DD
    DO.U.GROOVE
    Oct 25, 2025
    1.0
    Went to order pizza and since I didn't use the app or online it goes to a third party call source...... What corporate ignorance set this up??
  • DD
    Donald
    Oct 4, 2025
    1.0
    The big don Italian sub was just a bun with almost no meat and very little anything else
  • AM
    Alexcia Mcgee
    Sep 18, 2025
    1.0
    During a recent visit to the store, I experienced an unprofessional and humiliating interaction with the General Manager, Ethan. While talking to another employee about needing my door dash bag, Ethan abruptly waived his hand in my face to get my attention. When I calmly expressed that his gesture was rude, he responded by saying I was ignoring him, but at no point did I know he was talking to me so I advised that this is not the proper way to address someone. He was also already speaking with someone else at the moment, so not sure why he felt the need to chime in. He threatened to block me from picking up future orders from the location(this is all happening in front of everyone in the lobby). I also overheard him instructing an employee to “get me out of his store.” At no point was I rude, aggressive, or confrontational-I also never even refused to go get my bag either, so I am unsure of where the animosity came from. The encounter was unexpected, disrespectful, and left me feeling embarrassed and unwelcome when Ive came to this location for years. I would really appreciate it if someone would contact me.
  • RC
    Rhonda Croskey
    Sep 13, 2025
    1.0
    Spent $41 on 2 pizzas today 9/13. It had burnt crust and enough sauce for 4 pizzas. This is the worst pizza ever purchased from Donatos. Also the recording to order is a joke. She doesn't take time to listen. Pizza had to be trashed. Need a refund and probably won't be back at this location.
  • JC
    Jim Conger
    Sep 2, 2025
    5.0
    Food up to the standard and good service at noon on a weekday for eat in with my elderly mom. We were made welcome.
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Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.

Where is Donatos Pizza located?

Donatos Pizza is located at 1214 Hill Road N, Pickerington, OH 43147, USA.