Panera Bread

Reviews

• BY

  Berna Yilmaz

  Apr 26, 2026
  5.0
  I enjoy coming to this location. They get my order correct every time and they are so friendly. There’s always fresh baked goods.
• MT

  Mike T

  Mar 12, 2026
  1.0
  Been coming here for over a year and a half, every Thursday evening as I am in town for work and need a place to spend an hour or so after work that is close to my hotel. I always get hot tea with my dinner order every time and my experience in that timeframe has consistently been that about 70-75% of the time I have to remind them to give me my cup as it gets forgotten about and half the time the hot water craft is empty and I have to stand around and wait for them to refill the craft after standing around to tell them that it is empty. I always remind them that they have a hot water tap right behind the counter but despite this sometimes they still make me wait. I really don’t complain about things and this is more for feedback to them if they care but this has been a consistent problem for me and it seems to be a rather simple fix. Today I finally had enough and will simply look for a different place. I am not a big spender but I am consistent and I do tip and I am always polite about it. Seems to only happen at this particular location. I’m not trying to be petty but I get annoyed just thinking about it on my drive there anticipating this problem and today was the last day…
• CR

  Carol Rison

  Jan 11, 2026
  5.0
  Good food.
• K3

  KAZI 300%

  Jan 3, 2026
  1.0
  On this visit, I purchased a blueberry muffin priced at $3.59 and tendered a $5 bill to the cashier. The cashier incorrectly entered the transaction into the point-of-sale system as if exact change had been provided. As a result, I was initially given only $1 in change, despite being owed additional change. After reviewing the receipt and bringing the discrepancy to the cashier’s attention, she acknowledged the issue and stated she believed she owed me more. Rather than immediately correcting the cash discrepancy, she offered an additional pastry in place of returning the correct change. I agreed to this resolution at that time. However, before completing this offer, the cashier requested managerial assistance. When the manager arrived, the register was opened and my remaining change was returned, but the previously offered pastry was no longer provided or acknowledged. Upon further review of my receipt, it was clear that the cashier had entered the payment as exact change, despite receiving $5. This represents an error in transaction processing and raises concerns regarding accuracy and internal controls at the register. I then requested to speak directly with the manager, Carrie, to address the issue. The response I received was dismissive, with the matter characterized as insignificant and my concerns minimized. I was also told that contacting corporate would not matter, which is an inappropriate response to a customer raising a legitimate transactional concern. This experience reflects deficiencies in cash-handling accuracy, customer-service standards, and managerial professionalism. Employees operating a cash register should be properly trained to enter payments accurately and promptly correct discrepancies when identified. I have contacted corporate to formally document this incident and request appropriate review.
• KB

  Kathy Berger

  Dec 31, 2025
  5.0
  Our first visit trying out the unlimited coffee. The coffee was awesome and the people were very friendly. Love love love the sugar cookies... Great experience!

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