Dairy Queen Grill & Chill

3.7
208 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
15000 E Broad St, Pataskala, OH
43068, United States

Hours

Reviews

3.7
208 reviews
5 stars
104
4 stars
30
3 stars
16
2 stars
14
1 star
44

What are people saying?

AI-generated from recent customer reviews

Management

General Manager JJ received mixed reviews; some praised his customer focus while others raised concerns about his behavior.

Service Quality

Customers frequently reported slow service and order inaccuracies, leading to frustration and disappointment.

Cleanliness

The location is generally noted for being clean, though some customers reported unsanitary conditions in food preparation areas.

Food Quality

While many enjoyed the food, there were complaints about inconsistent quality and incorrect orders.

Staff Attitude

Customer service experiences varied widely, with some staff being described as friendly and others as rude or unprofessional.
  • AP
    Abhishek Phuyal
    Sep 30, 2025
    4.0
    Ordered a 6 piece chicken basket and a milkshake. Milkshake was fine, the problem arose out of the chicken basket: It is to my knowledge that in a chicken basket; regardless of its size you are to receive: your specified amount of chicken, two pieces of toast, a handful of fries, and dipping sauce of choice. To my HORROR, I received: three chicken pieces, 0 pieces of toast, and my dipping sauce of choice. Normally I don't write reviews, but it didn't seem busy in the slightest so there was no excuse to get this seemingly simple order incorrect. Very disappointing 6/10 experience.
  • JH
    John Hayes
    Aug 12, 2025
    5.0
    I had the pleasure of being served by the GM JJ his name. What a kind and caring person he was to my family and I. If you’re lucky enough to run into such a caring person let him know what he’s doing is paying off for the community. Thank you
  • RC
    Russell Carter
    Jul 16, 2025
    2.0
    How you can mess up one of the easiest restaurants around is beyond me. This place keeps getting worse and worse. Pure and simple its management and service. These people are so anxious to get home and to close that you cant get a twist cone after 9. Multiple times its the same thing" you can have vanilla but not a twist. Our machine is broke. No it's not!! You started cleaning it early. Went through just an hour before and got a twist. Its worth the drive to main street. Go there
  • JS
    Jaina Spencer
    Jul 4, 2025
    4.0
    Petty quick for the summer lines. Don't order the cherry hard shell unless you like the taste of sweet candle wax!
  • SB
    Susan Barlow
    Jul 2, 2025
    1.0
    I used to come through the drive through in the evenings after work with my grand daughter until a tall man with facial hair started working at this location. I’m not sure anyone else has had this experience but this man who calls himself “JJ” often times goes out of his way to make conversation with my grand daughter and when she doesn’t engage he’ll continue to push, forcing a conversation on her. To make things worse he will continue to focus on the backseat where my granddaughter sits, when I don’t roll down her window he will lean closer to my car in order to make contact. I almost feel bad leaving a comment like this because i never do. He seems very odd and manic. I do not recommend coming here especially with a child. I hope I’m wrong but this is the interaction I’ve had with this man. I’m commenting just in case another person has experienced or even seen this happen.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill in Pataskala specialize in?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, classic burgers, and fries at a fast-food chain setting.

What are the operating hours for Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill is open every day from 10:00 AM to 9:00 PM.