General Manager JJ received mixed reviews; some praised his customer focus while others raised concerns about his behavior.
Service Quality
Customers frequently reported slow service and order inaccuracies, leading to frustration and disappointment.
Cleanliness
The location is generally noted for being clean, though some customers reported unsanitary conditions in food preparation areas.
Food Quality
While many enjoyed the food, there were complaints about inconsistent quality and incorrect orders.
Staff Attitude
Customer service experiences varied widely, with some staff being described as friendly and others as rude or unprofessional.
AP
Abhishek Phuyal
Sep 30, 2025
4.0
Ordered a 6 piece chicken basket and a milkshake.
Milkshake was fine, the problem arose out of the chicken basket:
It is to my knowledge that in a chicken basket; regardless of its size you are to receive: your specified amount of chicken, two pieces of toast, a handful of fries, and dipping sauce of choice. To my HORROR, I received: three chicken pieces, 0 pieces of toast, and my dipping sauce of choice.
Normally I don't write reviews, but it didn't seem busy in the slightest so there was no excuse to get this seemingly simple order incorrect.
Very disappointing 6/10 experience.
JH
John Hayes
Aug 12, 2025
5.0
I had the pleasure of being served by the GM JJ his name. What a kind and caring person he was to my family and I. If you’re lucky enough to run into such a caring person let him know what he’s doing is paying off for the community. Thank you
RC
Russell Carter
Jul 16, 2025
2.0
How you can mess up one of the easiest restaurants around is beyond me. This place keeps getting worse and worse. Pure and simple its management and service. These people are so anxious to get home and to close that you cant get a twist cone after 9. Multiple times its the same thing" you can have vanilla but not a twist. Our machine is broke. No it's not!! You started cleaning it early. Went through just an hour before and got a twist. Its worth the drive to main street. Go there
JS
Jaina Spencer
Jul 4, 2025
4.0
Petty quick for the summer lines.
Don't order the cherry hard shell unless you like the taste of sweet candle wax!
SB
Susan Barlow
Jul 2, 2025
1.0
I used to come through the drive through in the evenings after work with my grand daughter until a tall man with facial hair started working at this location. I’m not sure anyone else has had this experience but this man who calls himself “JJ” often times goes out of his way to make conversation with my grand daughter and when she doesn’t engage he’ll continue to push, forcing a conversation on her. To make things worse he will continue to focus on the backseat where my granddaughter sits, when I don’t roll down her window he will lean closer to my car in order to make contact. I almost feel bad leaving a comment like this because i never do. He seems very odd and manic. I do not recommend coming here especially with a child. I hope I’m wrong but this is the interaction I’ve had with this man. I’m commenting just in case another person has experienced or even seen this happen.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Pataskala specialize in?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, classic burgers, and fries at a fast-food chain setting.
What are the operating hours for Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 9:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 15000 E Broad St, Pataskala, OH 43068, USA.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, this location offers both drive-thru service and outdoor seating for customers.
Are there any family-friendly amenities available at Dairy Queen Grill & Chill?
Yes, it is family-friendly and provides booster seats, high chairs, wheelchair accessibility, restrooms, and free WiFi.
Can I order food online or via a mobile app from this Dairy Queen?
Yes, you can order online for pickup via their website and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
What popular menu items should I try at Dairy Queen Grill & Chill?
You should try the Blizzard® Treat, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, and signature shakes and malts.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include The Duggie Sports Bar for drinks, Central Ohio Technical College campus for educational visits, and Little Caesars Pizza if you want more fast food options.
Is there a nearby gas station if I need to fuel up after visiting Dairy Queen Grill & Chill?
Yes, Marathon Gas and Certified Oil gas stations are nearby, along with Circle K which offers convenience store and coffee shop services.
Are there convenient ATM or financial services close to Dairy Queen Grill & Chill?
Yes, nearby ATMs include Huntington Bank ATM, Bitcoin Depot, and LibertyX Bitcoin ATM for your financial and currency exchange needs.