Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Mixed reviews on customer service; some employees are friendly and helpful, while others are reported as rude and unprofessional.
Food Quality
Inconsistent food quality; many customers received cold or improperly prepared items, leading to dissatisfaction.
Cleanliness
Concerns about cleanliness and hygiene; several reviews mention dirty facilities and unsanitary conditions.
Speed of Service
Frequent complaints about slow service, especially in the drive-thru, with long wait times reported.
Management Issues
Reports of poor management and lack of training for staff, contributing to service and food quality problems.
AA
ashley
Nov 14, 2025
1.0
went at 12:00 am when they close at 2am. there was line we were just sitting there for a while no one came to the speaker. so we drove by and all the workers were just standing inside talking. some outside smoking. so we thought maybe they didn’t realize there was people at the speaker so we went back around and same thing as we drove by there was a male worker standing at the employee door just staring at us as we drive be. ridiculous. came 2 hours before close. they could atleast put a sign at the speaker or something as to why they’re closed. RIDICULOUS never had something like that in my life they all need to be fired asap. do better.
SA
Sarita Alston
Nov 8, 2025
1.0
They don’t listen here. They get orders wrong. They’re rude. Y’all should try hiring people with teeth. Maybe you’ll provide a better customer experience.
SE
Samuel Echevarria
Nov 2, 2025
5.0
The mannager and the staff did great...very friendly and profesional.
MK
Michael Kidd
Nov 1, 2025
1.0
Went to the drive-through placed in order things were fine. Went to the window. Teresa told me it would take 15 or 20 minutes to make tenders and offered me a 10 piece instead I said I’ll wait. She immediately threw a attitude by body language. Tell me to move forward to the rail. I waited 20 minutes she came out handed me food she left. I opened the bag. The sandwich was not made to my order. I asked only mayo, tomato, and lettuce. Teresa said she cannot do extra tomato, but she can do extra lettuce. I said that’s fine. I went through the drive-through mic and I said the sandwich was not made correctly. I asked for only mayo, tomato, lettuce. She told me something about it’s policy that everything else will come on it unless I specifically say no cheese I then stated back, I said only. Only lettuce, tomato, mayo. A guy interrupted her and started yelling at me and swearing telling me I’m rude and get out of his drive-through and continued swearing. I was very shocked. I said well I want a refund. He told me to get out of his drive-through so I got out of the drive-through because I didn’t want to escalate over fast food. I will follow up a later date and speak to a manager. I’m 38 years old. I’ve never in my life at anyone at fast food or any restaurant yell at me before and I’ve traveled all over the United States. Furthermore, I was down the street at the hospital because my grandpa has severe health issues and I am waiting and it is now almost 1 o’clock in the morning.
DJ
Deanna Jones
Oct 19, 2025
1.0
Just like any other Wendy’s poor service atp gotta stop giving you guys & other restaurants money , frosty machine down at 8:40pm ???!?!!??
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Parma, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Parma, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (440) 843-7717.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 669 Parmatown Wendy’s serve breakfast?
Yes, this Wendy’s location in Parma, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the opening hours for the drive-thru at Wendy's on 6970 Ridge Road, Parma?
The drive-thru at Wendy's on 6970 Ridge Road, Parma is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Parma serves breakfast including combos, croissants, biscuits, coffee, and sides.
Can I order delivery or takeout from Wendy's in Parma?
Yes, Wendy's offers delivery where available and takeout. You can order through their app or website at order.wendys.com.
What payment methods are accepted at Wendy’s on Ridge Road?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact the Wendy's location at 6970 Ridge Road with questions or feedback?
You can call the restaurant directly at (440) 843-7717, use Live Chat via their Contact page, call 888-624-8140, or complete their online Customer Satisfaction Survey.
Are Wendy's gift cards available at this Parma location?
Yes, gift cards are available in-restaurant and online via the Wendy's gift card portal.
What are some nearby places to visit when I go to Wendy's on Ridge Road?
Nearby places include Outback Steakhouse, Parma Christian Church, and Parma Area Historical Society for dining, worship, and local history experiences.
If I am visiting Wendy’s in Parma, where can I find other dining options nearby?
Near Wendy's, you can find Donatos Pizza, Pizza Hut Express, Dunkin', Panda Express, and Bleachers Sports Grill offering a variety of food choices.
What nearby services can I access while visiting Wendy’s on Ridge Road?
Nearby services include Fifth Third Bank, Western Union for financial needs, CVS Pharmacy for medical supplies, and Target Store Parma for retail shopping.
Where can I find Wendy’s nutritional and allergen information?
Nutritional and allergen information can be found on Wendy's menu website, mobile app, and in-restaurant nutrition posters.