Wendy's

3.6
1246 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6970 Ridge Road, Parma, OH
44129, United States

Hours

Reviews

3.6
1,246 reviews
5 stars
496
4 stars
266
3 stars
180
2 stars
84
1 star
220

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are friendly and helpful, while others are reported as rude and unprofessional.

Food Quality

Inconsistent food quality; many customers received cold or improperly prepared items, leading to dissatisfaction.

Cleanliness

Concerns about cleanliness and hygiene; several reviews mention dirty facilities and unsanitary conditions.

Speed of Service

Frequent complaints about slow service, especially in the drive-thru, with long wait times reported.

Management Issues

Reports of poor management and lack of training for staff, contributing to service and food quality problems.
  • AA
    ashley
    Nov 14, 2025
    1.0
    went at 12:00 am when they close at 2am. there was line we were just sitting there for a while no one came to the speaker. so we drove by and all the workers were just standing inside talking. some outside smoking. so we thought maybe they didn’t realize there was people at the speaker so we went back around and same thing as we drove by there was a male worker standing at the employee door just staring at us as we drive be. ridiculous. came 2 hours before close. they could atleast put a sign at the speaker or something as to why they’re closed. RIDICULOUS never had something like that in my life they all need to be fired asap. do better.
  • SA
    Sarita Alston
    Nov 8, 2025
    1.0
    They don’t listen here. They get orders wrong. They’re rude. Y’all should try hiring people with teeth. Maybe you’ll provide a better customer experience.
  • SE
    Samuel Echevarria
    Nov 2, 2025
    5.0
    The mannager and the staff did great...very friendly and profesional.
  • MK
    Michael Kidd
    Nov 1, 2025
    1.0
    Went to the drive-through placed in order things were fine. Went to the window. Teresa told me it would take 15 or 20 minutes to make tenders and offered me a 10 piece instead I said I’ll wait. She immediately threw a attitude by body language. Tell me to move forward to the rail. I waited 20 minutes she came out handed me food she left. I opened the bag. The sandwich was not made to my order. I asked only mayo, tomato, and lettuce. Teresa said she cannot do extra tomato, but she can do extra lettuce. I said that’s fine. I went through the drive-through mic and I said the sandwich was not made correctly. I asked for only mayo, tomato, lettuce. She told me something about it’s policy that everything else will come on it unless I specifically say no cheese I then stated back, I said only. Only lettuce, tomato, mayo. A guy interrupted her and started yelling at me and swearing telling me I’m rude and get out of his drive-through and continued swearing. I was very shocked. I said well I want a refund. He told me to get out of his drive-through so I got out of the drive-through because I didn’t want to escalate over fast food. I will follow up a later date and speak to a manager. I’m 38 years old. I’ve never in my life at anyone at fast food or any restaurant yell at me before and I’ve traveled all over the United States. Furthermore, I was down the street at the hospital because my grandpa has severe health issues and I am waiting and it is now almost 1 o’clock in the morning.
  • DJ
    Deanna Jones
    Oct 19, 2025
    1.0
    Just like any other Wendy’s poor service atp gotta stop giving you guys & other restaurants money , frosty machine down at 8:40pm ???!?!!??

Frequently Asked Questions About Wendy's

Is 669 Parmatown Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.