Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
1,255 reviews
5 stars
500
4 stars
266
3 stars
181
2 stars
84
1 star
224
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful management.
Food Quality
Many customers reported issues with food quality, including cold items, incorrect orders, and food safety concerns.
Cleanliness
Several reviews mentioned unsanitary conditions and a dirty atmosphere in the restaurant.
Service Speed
Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.
Inconsistency
The location was described as hit or miss, with some customers having positive experiences while others faced significant issues.
- SCSkat's Toys and Collections Toy Collectors Corner6 days ago1.0This location just Can Not get your order right. Today is absolutely the last time I can go to this store, this location, this company. Its just not worth the headache and aggravation any more. Oh and the manager Josh says he's been there 9 years and wears the shirt so that's what makes him the manager but yet, Still Can Not Get The Order Right.
- SRStephanie ReneeDec 21, 20251.0Dirty atmosphere with the worst customer service ever. Walked in planning on sitting in the dining room to have some dinner and 3 of the workers wouldn't even acknowledge us as we stood at the counter waiting to order. While being ignored we observed the lady grabbing the chicken nuggets with her hands (no gloves) and putting them in containers. When one of the workers walked past us twice while we were standing at counter and said and did nothing, we decided to leave. The place smelled awful and is filthy behind the counter. We do not recommend this place no matter how hungry you are.
- KCKelly Ann CarlinDec 12, 20255.0Good bag deals, quick service & friendly!
- WBWilliam BlueNov 26, 20255.0It was great. Every time we eat there it was quiet and not too many people.
- KKKaitlynnNov 20, 20251.0Poor customer service in drive thru. I went to grab lunch and was unable to hear the Wendy’s worker due to an ambulance driving by with sirens on so I asked nicely if he could repeat himself. He proceeded to raise his voice at me and give attitude through the speaker while I attempted to order. That alone made me cancel my order and go elsewhere. This isn’t the only time Ive had this experience at the location. I recommend avoiding this Wendy’s if you want to have a decent customer service experience grabbing a bite to eat. I’ve been working in customer service for years and know the importance of how to treat and provide a positive experience for the customer. I don’t normally write reviews but this negative experience prompted me to because this needs to change.
Frequently Asked Questions About Wendy's
Is 669 Parmatown Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the opening hours for the drive-thru at Wendy's on 6970 Ridge Road, Parma?
The drive-thru at Wendy's on 6970 Ridge Road, Parma is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Parma serves breakfast including combos, croissants, biscuits, coffee, and sides.
Can I order delivery or takeout from Wendy's in Parma?
Yes, Wendy's offers delivery where available and takeout. You can order through their app or website at order.wendys.com.
What payment methods are accepted at Wendy’s on Ridge Road?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact the Wendy's location at 6970 Ridge Road with questions or feedback?
You can call the restaurant directly at (440) 843-7717, use Live Chat via their Contact page, call 888-624-8140, or complete their online Customer Satisfaction Survey.
Are Wendy's gift cards available at this Parma location?
Yes, gift cards are available in-restaurant and online via the Wendy's gift card portal.
What are some nearby places to visit when I go to Wendy's on Ridge Road?
Nearby places include Outback Steakhouse, Parma Christian Church, and Parma Area Historical Society for dining, worship, and local history experiences.
If I am visiting Wendy’s in Parma, where can I find other dining options nearby?
Near Wendy's, you can find Donatos Pizza, Pizza Hut Express, Dunkin', Panda Express, and Bleachers Sports Grill offering a variety of food choices.
What nearby services can I access while visiting Wendy’s on Ridge Road?
Nearby services include Fifth Third Bank, Western Union for financial needs, CVS Pharmacy for medical supplies, and Target Store Parma for retail shopping.
Where can I find Wendy’s nutritional and allergen information?
Nutritional and allergen information can be found on Wendy's menu website, mobile app, and in-restaurant nutrition posters.