Dunkin'

Reviews

• BO

  Becky O'Reilly

  1 day ago
  1.0
  I am a loyal Dunkin fanatic. Every time I go to the Dunkin on ridge road by Target it is the worst experience. I order a head on the app for walk-in hoping it would expedite my order, however, every time I walk in there, it says my order is ready... But then I have to wait an additional 25 minutes for someone to actually make it when I say I'm waiting. I don't know what it is with this particular spot. It's been like this ever since it opened and this is my last time going there. Figure your stuff out. Covid's over. Today the coffee was particularly heinous. I love the manager, he is a nice guy. The place is just abysmal.
• RA

  Ray Armstrong

  2 days ago
  2.0
  I am only giving a 2 stars because the service is slow. Even if you order ahead. Which I always do. I want it to be a quick grab and go, but that is never the case. So just be prepared to wait or give a decent amount of prep time. Food and drinks are exactly what you would expect from Dunkin.
• LS

  Linda Sarnowski

  6 days ago
  1.0
  This place can have a line of just my car, a couple cars or a lot of cars in the drive thru and keep you waiting forever! One person always comes on and asks to take the order while another interjects and says we will be right with you but takes at least 10 minutes getting back to you. Was there today with a huge line and waited 30 minutes in the drive thru just to be told their system went down.We then went to the location on Snow Road where our order literally took 5 minutes through the drive thru with others cars in front and behind us. It appears per the other reviews I have read lots of people have had the same issue. In my experience today this location lost a lot of business as the drive thru was dropping cars like hot potatoes. Management, please work on your drive thru service!
• AB

  Amber Boehnlein

  Jan 23, 2026
  2.0
  Need to train your staff on customer service. Dining area was full with people waiting and the employee working on breakfast sandwiches shouted "There's nothing good enough here that you need to come all the way out here in this weather!" I promise you, no one drove here who wasn't already on the road to it from somewhere. People still have work and doctor appointments, you are just a pit stop
• BC

  Brittany Cook

  Jan 18, 2026
  2.0
  Every single time I need to go to this dunkin they make my coffee wrong. I dont have a complicated order in the slightest. Iced coffee with extra cream and extra mocha. I will never be going back to this location when I know Parma heights location on York rd can make my coffee correctly every single day. This locations staff need to be retrained in all entirety on customer service, how to make a coffee correctly and staying diligent on the floor. Ive been into this location thrice and the place is trashed both customer facing and behind the line, and the workers are standing around on phones and talking to eachother. I know the standards of food service and this location is not it!

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