About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
4.0
490 reviews
5 stars
268
4 stars
86
3 stars
46
2 stars
24
1 star
66
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Multiple customers reported issues with incorrect orders, particularly with delivery and online orders.
Customer Service
Feedback on customer service was mixed; while some praised the friendliness of staff, others reported rude service and poor handling of complaints.
Food Quality
Food quality varied significantly, with some customers enjoying the pizza while others described it as cold, stale, or poorly prepared.
Delivery Issues
Several reviews highlighted problems with delivery times and communication, including orders being canceled or not delivered as promised.
Cleanliness and Environment
Many customers noted the cleanliness of the store and a pleasant dining environment, contributing positively to their overall experience.
- MCMax CampsOct 23, 20251.0Ordered delivery. Pepperoni Pizza with a garlic cup. I get a cheese pizza with no cup! How stupid does a person have to be to forget the pepperoni in a pepperoni pizza!?!
- LCLisa CruzAug 24, 20255.0They staff was so friendly and the food was hot and amazing
- SPScott PAug 5, 20255.0Clean store and great staff. Best pizza you can buy.
- BSBingo SmithAug 2, 20252.0You should start paying attention to detail to DoorDash orders because for now on when my food is wrong and you put toppings on specially pizzas that I asked to substitute or leave off I will just say it’s wrong or I didn’t get it. Free pizza is awesome.I’ll just take off the toppings that I’m not able to eat so keep up the good work. And this is not the username or email I use to order on DoorDash, but you need to pay attention to detail for others as well as we pay good money for a pizza over $20 just to have it wrong.
- MKMarie KeddieJul 21, 20255.0Stopped here traveling through Cleveland and had a great experience! The woman who took my order was very friendly and took the time to show me the menu. I ate at the establishment and it was pretty clean and the booth seat was comfy. The pizza came out hot and fresh and tasted very good! Great place!
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza known for?
Donatos Pizza is famous for Edge to Edge® toppings on a crispy golden thin crust, offering a unique pizza experience.
Where is Donatos Pizza located?
Donatos Pizza is located at 5461 Ridge Rd, Parma, OH 44129, USA.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 11:00 PM, and Friday to Saturday from 11:00 AM to midnight. It is closed on November 27, 2025.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
Can I order Donatos Pizza through a mobile app?
Yes, you can order through the Donatos Pizza app available on Apple App Store and Google Play Store.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Donatos Pizza cater to families and provide seating options?
Yes, Donatos Pizza welcomes families, offers seating, and has high chairs available. It also provides restrooms and counter service.
What types of food does Donatos Pizza offer?
Donatos Pizza offers pizza, oven baked subs, appetizers, and desserts, including their specialty thin crust and pepperoni pizzas.
Are there any nearby places to visit before or after dining at Donatos Pizza?
Yes, nearby places include Family Dollar for convenient shopping, Prama Artspace and Gallery for a cultural visit, and On The Button Golf Academy for sports and fitness instruction.
How can nearby locations like Rite Aid or CoinFlip Bitcoin ATM benefit Donatos Pizza customers?
Customers can conveniently pick up pharmacy needs at Rite Aid or access financial services at CoinFlip Bitcoin ATM before or after enjoying their meal at Donatos Pizza.
What other dining options are close to Donatos Pizza?
Nearby dining options include Mr. Chicken, a fast-food chicken restaurant, and Subway, a sandwich shop, offering customers various choices in the area.