Chipotle Mexican Grill

2.2
325 reviews
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Business Details

1642 Snow Road, Parma, OH
44134, United States
(216) 290-6539
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Parma Snow Rd is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1642 Snow Road, Parma, OH
44134, United States

Hours

Reviews

2.2
325 reviews
5 stars
67
4 stars
21
3 stars
14
2 stars
15
1 star
208

What are people saying?

AI-generated from recent customer reviews

Ingredient Availability

Customers frequently reported that the location is often out of key ingredients, leading to dissatisfaction.

Service Quality

Many reviews highlighted rude and unprofessional staff, with complaints about slow service and incorrect orders.

Food Quality

While some customers praised the freshness and taste of the food, others noted issues with portion sizes and food preparation.

Cleanliness

Numerous reviews mentioned that the restaurant was dirty and poorly maintained, contributing to a negative dining experience.

Order Accuracy

A significant number of customers experienced issues with their orders being incorrect or incomplete, leading to frustration.
  • JJ
    jay johnson
    5 days ago
    2.0
    I ask the young person for fresh chicken, I had to wait, then the chicken came out they poured the old meat over the new,no thanks and I stepped out of the line
  • MS
    Miranda Sharpnack
    Oct 29, 2025
    1.0
    We’ve ordered delivery from this Chipotle multiple times. I kid you not, there is a problem with our order every time. Missing food, wrong food, food we didn’t order. I do not recommend.
  • BB
    Bernie Berhent
    Oct 22, 2025
    1.0
    Wish I'd seen these reviews earlier. 3 times in, first no guacamole, ok, it can happen, but next time wife wanted chicken salad, no lettuce at 6pm on a Friday night, last night no cheese for steak and a chicken bowl. Add rude uncaring staff, poor parking, and complete lack of management direction. Cannot believe Chipotle allows this place to run this way. Other stores so much better. Go elsewhere!
  • RK
    Rebecca Kuzak
    Sep 29, 2025
    5.0
    Everyone was awesome and was very helpful and friendly
  • JC
    Jennifer Cooper
    Sep 29, 2025
    4.0
    This location is very quick to make orders when ordered online. The portion sizes are a little hit or miss. One time it's a huge portion the next it's an average portion. The crew rarely speaks to you which I find odd.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill on Parma Snow Rd?

Chipotle Mexican Grill on 1642 Snow Road, Parma, OH, is open daily from 10:45 AM to 11:00 PM.

What type of food does Chipotle Mexican Grill on Parma Snow Rd serve?

The restaurant serves customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.