Chipotle Mexican Grill

3.3
1562 reviews
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About

Mexican Restaurant
Chipotle Parma 2 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7683 W Ridgewood Dr, Parma, OH
44129, United States

Hours

Reviews

3.3
1,562 reviews
5 stars
599
4 stars
275
3 stars
147
2 stars
107
1 star
434

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including undercooked rice, cold food, and inconsistent portion sizes.

Cleanliness

Many reviews highlighted unsanitary conditions in the dining area and food preparation areas, with dirty tables and floors frequently mentioned.

Customer Service

Customers experienced rude and unprofessional behavior from staff, with complaints about poor service and lack of attention to customer needs.

Availability of Items

Frequent reports of being out of key menu items, especially during peak hours, leading to customer frustration.
  • RS
    Ryan Schlothauer
    2 days ago
    1.0
    The number of times my mobile orders have been botched at this location is ridiculous. I've never had this happen at any other location. Do not do mobile orders here unless you want your meal to be a complete surprise.
  • NK
    Nazar Kotyash
    4 days ago
    1.0
    I got food poisoning from this
  • DS
    Donovan Silvestri
    Jan 3, 2026
    2.0
    Always great service but today? Collared lady with glasses sure is grumpy. I assumed to be a manger by the way she was talking to her staff.
  • AP
    Avel Pinales
    Dec 28, 2025
    1.0
    I go to this chipotle on a fairly regular basis and it has just gotten worse and worse. In the last month, the rice was undercooked twice and inedible. This last time I brought my food back to the store after I had gotten home to eat it because I wanted to make sure they were aware that the rice was raw. I was told to go back through the long line and they would remake my order. Once I finally got to the assembly line I asked to sample the rice before going through the hassle of having my order remade and it was still raw!! What was worse is that the person working the line told me they were aware the rice was undercooked and was told to serve it anyways. I asked to speak with the person that authorized that decision and was told that the person had just left to another store. That’s some leadership to make a decision like that and leave your team to deal with the complaints that are sure to result! At this point I’ll happily drive 20 minutes out of my way to not have to deal with that again.
  • WK
    Wadee Kona
    Dec 17, 2025
    2.0
    Just walk to make order.... i sow girl with the mop splashing dirty water on food station then she put the map away after she splash water on the other associate who is repairing my food this is disgusting unprofessional , unhealthy , I will never come back again to this location

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Parma 2?

Chipotle Mexican Grill in Parma 2 is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Parma?

It is located at 7683 W Ridgewood Dr, Parma, OH 44129, United States.