Wendy's

3.3
1082 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6530 Pearl Road, Parma Heights, OH
44130, United States

Hours

Reviews

3.3
1,082 reviews
5 stars
359
4 stars
202
3 stars
169
2 stars
89
1 star
263

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of slow service and incorrect orders.

Food Quality

Numerous complaints about cold, old, or incorrect food items, including issues with freshness and preparation.

Management Issues

Reviews highlighted poor management practices, including lack of organization, staff support, and customer service.

Cleanliness

Several customers noted unsanitary conditions in the dining area and bathrooms, contributing to a negative dining experience.

Positive Staff Interactions

Despite the overall negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • DT
    David Trotto
    1 day ago
    5.0
    Stopped in for lunch. And my food was made the way I like it.
  • SR
    Skyler Ramirez
    Nov 22, 2025
    1.0
    The cashier joy or Joyce is always so kind and friendly. 11/22 my family and I came in and dined in and there was no customers up front and joy was talking with us customers when all the sudden her boss Lilly started screaming yelling at her to come back. Every time we come here the other workers and especially Lilly are so rude to joy
  • DD
    Dan Ditzel
    Oct 17, 2025
    3.0
    It's a Wendy's.
  • TP
    Thomas Pridemore
    Oct 10, 2025
    3.0
    They made my Sandwich wrong and the fries were cold. And Slow...
  • RS
    Rokita Sharpe
    Oct 6, 2025
    2.0
    Going through drive thru and getting my order 7 minutes later it just terrible. After being ask to pull over my order was not delivered. I had to go inside to get order. Food was Cold ! Drive thru person helping next customer before completing my order and taking payment!

Frequently Asked Questions About Wendy's

Is 674 Parma Heights Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's in Parma Heights?

The drive-thru is open daily from 6:30 AM to midnight.