Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported rude and unprofessional staff, with many experiences of slow service and incorrect orders.
Food Quality
Numerous complaints about cold, old, or incorrect food items, including issues with freshness and preparation.
Management Issues
Reviews highlighted poor management practices, including lack of organization, staff support, and customer service.
Cleanliness
Several customers noted unsanitary conditions in the dining area and bathrooms, contributing to a negative dining experience.
Positive Staff Interactions
Despite the overall negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
DT
David Trotto
1 day ago
5.0
Stopped in for lunch. And my food was made the way I like it.
SR
Skyler Ramirez
Nov 22, 2025
1.0
The cashier joy or Joyce is always so kind and friendly. 11/22 my family and I came in and dined in and there was no customers up front and joy was talking with us customers when all the sudden her boss Lilly started screaming yelling at her to come back. Every time we come here the other workers and especially Lilly are so rude to joy
DD
Dan Ditzel
Oct 17, 2025
3.0
It's a Wendy's.
TP
Thomas Pridemore
Oct 10, 2025
3.0
They made my Sandwich wrong and the fries were cold. And Slow...
RS
Rokita Sharpe
Oct 6, 2025
2.0
Going through drive thru and getting my order 7 minutes later it just terrible. After being ask to pull over my order was not delivered. I had to go inside to get order. Food was Cold ! Drive thru person helping next customer before completing my order and taking payment!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's in Parma Heights?
The drive-thru is open daily from 6:30 AM to midnight.
Does this Wendy's location in Parma Heights serve breakfast?
Yes, breakfast is served and includes combos, sandwiches, coffee, and sides.
How can I order Wendy's food online or through a mobile app?
You can order online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is there a drive-thru option at the Parma Heights Wendy's?
Yes, this location offers a drive-thru service from 6:30 AM to midnight every day.
What should I do if I have feedback or questions about this Wendy's location?
You can contact Wendy's Customer Care via live chat on their Contact page, call 888-624-8140, or call this location directly at (216) 673-4779.
Are there other dining or service options near Wendy's at 6530 Pearl Road?
Yes, nearby you can find Seconds City Consignment Home Furnishings, German Auto Pros, Tire Choice, and several automotive service centers for your convenience.
Are there any places nearby where I can get a car oil change after visiting Wendy's?
Yes, Valvoline Instant Oil Change and Rad Air Complete Car Care and Tire Center are nearby for oil change services.
What nearby amenities are close to Wendy's that customers might want to visit?
Customers can visit Signature Hair Salon, Citizens Bank, and local schools such as Ukrainian Academy and Larock Healthcare Academy in the area.
Does Wendy's offer delivery and takeout services in Parma Heights?
Yes, Wendy's offers delivery where available and takeout services at this location.